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“one night stay” 4 of 5 stars
Review of Rydges Mount Panorama Bathurst

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Rydges Mount Panorama Bathurst
4.0 of 5 Hotel   |   1 Conrod Straight | Mount Panorama, Bathurst, New South Wales 2796, Australia (Formerly Citigate Mount Panorama Bathurst)   |  
Hotel amenities
Ranked #1 of 11 Hotels in Bathurst
Certificate of Excellence 2014
brisbane
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“one night stay”
4 of 5 stars Reviewed January 2, 2014

Shared a two bedroom apartment with friends. Became a Priority member which had some discounts to go with it which was good. Place is nice and quiet and beautiful country views. Probably a bit busier when race on etc.Hotel pretty good -apartment lovely, great view, balcony - be beautiful in winter - western sun a little hot, thank god we had airconditioning. Apartment probably could do with say some paintings/photos on wall to brighten up room but generally the apartment is lovely. Pool area - spa not working, pool a little dirty but it was afternoon so have to expect that. Restaurant was great. Food great and the best service. It was a pleasure dining there and for the waitress to explain the meals as per what the chef wants you to experience in food was fantastic - shows good teamwork between chef and staff. Well done chef and waitresses - great work!

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this review, January 13, 2014
Hi tonesBrisbane and thank you for taking the time to review. I appreciate your feedback regarding the 2 bedroom apartment, these rooms have only been open for 3 months so good to hear you enjoyed it, albeit some work to be done on the look and feel of the room. Great to hear about the great experience in the restaurant, and team work very hard there to ensure a great dining experience.

We look forward to welcoming you back to the hotel in the future.

Kind Regards,
Andrew
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373 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • Any
English first
Christchurch, New Zealand
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 26, 2013

We stayed here for two nights. Our room was spacious with a great view of the track. The hotel restaurant was very nice and the service there was excellent. We walked the track early one morning before it got too hot. It took about 1 3/4 hrs but that was allowing for lots of photo stops etc. Quite enjoyable. We would stay here again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this review, January 13, 2014
Hi Kiwi_travel1 and thank you for taking the time to review the hotel. Great to read you enjoyed the entire experience at Mount Panorama, the walk around and our food and service in Chicane!

We look forward to welcoming you back to the hotel in the future.

Kind Regards,
Andrew
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Bathurst, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 23, 2013

Penny pinching at its absolute best at this Hotel. The 4.5 star rating is simply a joke! We were booked for 3 day stay, checked out first thing 8 am after 1 night. Efficient air conditioning after a 37 deg day would have been very handy, especially in a west facing room, as all rooms are there. It was a furnace, even at 2am! The pool was too murky to swim in, wide angle photo used on the website photo, hardly bigger than backyard pool. King size bed? Two beds pushed together that had that lovely sunken feeling when u got near the middle, then started to roll away from each other. Very bad experience.

  • Stayed December 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this review, January 13, 2014
Hi Julietbx and thank you for taking the time to review the hotel. It is very disappointing to read that you did not enjoy your stay, particularly as most of your concerns are items we could fix. We have split system air conditioning units in every room which work very well to cool the rooms quickly, and if not we can attend to the rooms to remedy for you.

The 4.5 star rating you talk about is what we have been rated for over the past 4 years by our guests. It is disappointing that we don't seem to have been given the opportunity to fix any of your concerns while you were at the hotel and prove that rating valid.

I hope you will give us another opportunity in the future.

Kind Regards,
Andrew
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sydney
Top Contributor
87 reviews 87 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 20, 2013

We have just enjoyed a night at the Rydges Mt Panorama Hotel in Bathurst. The staff were extremely friendly and welcoming, the rooms were very comfortable - all opening onto balcony overlooking the Race circuit. It was a very peaceful setting, although this would be quite different on race weekends. Buffet Breakfast was excellent - included a cappucino/latte instead of usual over brewed coffee. We would definitely stay here again on our next visit.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this review, January 13, 2014
Hi lozzdog and thank you for the great review. Its great to read you enjoyed your stay so much, including our buffet breakfast.

I look forward to welcoming you back to the hotel in the future.

Kind Regards,
Andrew
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Capel, WA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 18, 2013

Unfortunately Rydges Mount Panorama could not have gotten it more wrong when it comes to catering for families with very young children - unfortunately for this hotel, when it comes to families, the entire family experience can be dependent upon how well (or unsatisfactorily as the case may be) that the children are catered for! We have a five year old and an eight month old child. We arrived at the hotel early - it was not a problem that our room was not available for an early check-in (we had not previously requested this and therefore entirely understandable that the request could not be accommodated). However, upon asking where we might be accommodated in order to change our infants pooey nappy, we were directed to the public toilets in the restaurant. Upon arrival at these toilets were were told there was not a baby change table available (not only was there no such change table in the restaurant, but none within the entire hotel complex!). We were encouraged to change our child on the floor in the hotel lobby.

Whilst the hotel were happy to provide a portacot (which was broken and unsafe), they had no cot blankets in the hotel at all and we were forced to use towels to keep our baby warm.

On another matter, we found ro service with the Chicane restaurant to be very unhelpful with respect to service. It took an hour for the food to be delivered and we were advised that they "were not doung cocktails because they were too busy".

Goodness knows what it must be like at Bathurst time!

A very dissatisfying experience for a family break!

  • Stayed December 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this review, January 13, 2014
Hi CapelFamily and thank you for taking the time to review. I'm glad we could catch up during your stay, so I could address your concerns directly. I am happy to say we will very shortly have addressed all your concerns. A baby change table will be installed, our porta-cots have all been reinspected (and replaced where necessary) and cot blankets will also be available. I thank you for bringing your concerns to my attention so I could action them.

I hope to know welcome you back to the hotel in the future.

Kind Regards,
Andrew
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Sydney, Australia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 15, 2013

Stayed here mid December and was pleasantly pleased with the place. I stayed in the Deluxe Studio mainly to get the spa bath. The room was clean and well appointed. The TV was a bit far from the bed as it was located on the other side of the suite with a lounge in front of it. The place was very quiet but I suppose would be different on a race day :) It was a hot weekend so we did use the pool which was very basic. It is just a normal backyard size with a few deckchairs around it. For me it was OK to cool down in but could get a bit crowded if there are a few kids. Having fair skin it was good that it was shaded by the building from 4pm.

Room Tip: Rooms on the top level will get a better view of the track.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this review, January 13, 2014
Hi the_one_and_only_hof's and thank you for taking the time to review (great tag by the way!). Great to read you had such a great stay, experiencing the deluxe room and a pool.

We look forward to welcoming you back to the hotel in the future.

Kind Regards,
Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubbo, Australia
Top Contributor
189 reviews 189 reviews
36 hotel reviews
Reviews in 47 cities Reviews in 47 cities
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed December 9, 2013

Once again we have visited this hotel and enjoyed our stay. I highly recommend this hotel if you are considering a stay in Bathurst. The restaurant has a great menu and helpful friendly staff; reception staff try to be as helpful as they can. Just a small tip though, if you book over the phone, the guy who answers the phone really isn't rude (although he sounds that way) he's a nice guy; just need to work on his phone manner.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this review, January 13, 2014
Hi Bellsie17 and thank you for taking the time to review the hotel. It is great to hear you enjoyed another stay, and thank you for you kind notes about our staff throughout the hotel.

I look forward to welcoming you back to the hotel in the future.

Kind Regards,
Andrew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Mount Panorama Bathurst

Address: 1 Conrod Straight | Mount Panorama, Bathurst, New South Wales 2796, Australia (Formerly Citigate Mount Panorama Bathurst)
Location: Australia > New South Wales > Bathurst
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Bathurst
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rydges Mount Panorama Bathurst 4*
Number of rooms: 129
Reservation Options:
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Also Known As:
Citigate Mount Panorama Bathurst Hotel Bathurst

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