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“Comfortable Bed, Fantastic Shower!” 5 of 5 stars
Review of BEST WESTERN PLUS Hovell Tree Inn

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BEST WESTERN PLUS Hovell Tree Inn
4.5 of 5 Hotel   |   Cnr. Hovell Street and Wodonga Place, Albury, New South Wales 2640, Australia (Formerly Country Comfort Hovell Tree Inn)   |  
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Announcement
LOW RATE, GUARANTEED!
Ranked #1 of 31 Hotels in Albury
Certificate of Excellence 2014
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Comfortable Bed, Fantastic Shower!”
5 of 5 stars Reviewed July 29, 2014

We arrived here and the service was fantastic. We stayed in the 2 bedroom apartment which has a lovely comfortable lounge and an awesome bed. The shower pressure/head was wonderful!Breakfast next morning was delicious. We will return.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chrisinzitari, Owner at BEST WESTERN PLUS Hovell Tree Inn, responded to this review, September 22, 2014
Dear Cindy2707,

Thank you for taking the time to review our hotel on TripAdvisor.

I am pleased you enjoyed the quality of our spacious two-bedroom apartments, our premium bedding and excellent breakfast offering. I am pleased to advise we have just rolled out a brand new Spring restaurant menu also.

I do hope to welcome you back to the Hovell Tree Inn again in the future.

Kind regards,

Chris Inzitari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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380 reviews from our community

Traveler rating
    245
    112
    17
    4
    2
See reviews for
71
148
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75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Any
English first
Melbourne, Australia
1 review
5 of 5 stars Reviewed July 18, 2014

Stay here a lot for work it nice to have a place that is so nice and comfortable being away from home so often. The bed are great and the showers are good. They are 2 very important things to me when I travel. The food is great there is a great choice of wines to go with the food and the staff are all happy to help.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chrisinzitari, Owner at BEST WESTERN PLUS Hovell Tree Inn, responded to this review, July 19, 2014
Dear Scott M,

Thank you for sharing your review on TripAdvisor.

I am pleased you mention the comfort of our hotel rooms, especially the beds. Our beds have premium grade pillow-top mattresses and are exceptionally comfortable!

The team at the Best Western Plus Hovell Tree Inn thoroughly enjoy looking after our regular corporate guests. Thank you Scott for your continued business!

I look forward to seeing you again on your next business trip.

Kind regards,

Chris Inzitari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed July 17, 2014

Service is friendly, food is delicious, with a good variety, restaurant is nice, rooms are comfortable and refurbished. Love the spa room! Gym and pool & spa on site.
I now regularly stay here, and the staff on front desk remember my name!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chrisinzitari, Owner at BEST WESTERN PLUS Hovell Tree Inn, responded to this review, July 19, 2014
Dear Mez_m19,

Thank you for recently staying with us and for sharing your experience on TripAdvisor.

Thank you for commenting on our friendly team, as friendliness and professionalism are two aspects we strive to achieve every day (including remembering our regular guests' names!).

I am pleased you enjoyed our restaurant meals and decor. The restaurant and all hotel rooms are fully refurbished, and our restaurant menu changes seasonally as our chefs like to have access to the freshest ingredients.

Thank you for your continued loyalty and I look forward to seeing you again soon.

Kind regards,

Chris Inzitari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed July 10, 2014

I'll start with the positives. The hotel itself was amazing. Very clean, spacious rooms with good facilities all for a relatively good price. The beds were very comfortable. Only downside to the rooms was there was not good sound insulation and thus if you're a light sleeper you may have an issue, I found it fine.

Unfortunately this was let down by truly awful service from one particular staff member. I did not take his name but he was the slightly older man working. He was extremely rude to my party on arrival and for the remainder of our stay.

Also the wifi connection wasn't great, I stuck to mobile data.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chrisinzitari, Owner at BEST WESTERN PLUS Hovell Tree Inn, responded to this review, July 17, 2014
Dear Carmichael_W

Thank you for recently staying with us and for sharing your experience on TripAdvisor.

Firstly, I am sorry to hear that our customer service towards your party was not to the highest standard during your stay. We do pride ourselves on outstanding customer service and I have already taken your matter up with my front office team. Apologies once again.

On a more positive note, thank you for commenting on our cleanliness, spaciousness and excellent value for money. I fell these are exactly the attributes our corporate and leisure guests are seeking, hence why we are the preferred place to stay in Albury.

I look forward to welcoming you back on your next trip to Albury.

King regards,

Chris Inzitari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singleton, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 6, 2014

We stayed here en route to a family holiday in the snow but we were so comfortable we were reluctant to leave.
We have taken note of the type of mattress we slept on because it was better than ours at home.
Self contained kitchen, comfortable beds and plenty of room for a family with 3 tall teenagers.
Highly recommended.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chrisinzitari, Owner at BEST WESTERN PLUS Hovell Tree Inn, responded to this review, July 17, 2014
Hi Andrea_K66,

Thank you for recently staying with us and for taking the time to review our hotel on TripAdvisor.

I am pleased you found our self-contained apartments both comfortable and spacious. Our beds are of the highest quality and comfort, so much so that we have a guest-purchase program, where you can have a brand new bed delivered to your home.

I do hope to see you again on your next trip through Albury.

Kind regards,

Chris Inzitari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2014

We stay regularly at Hovell Tree Inn. There's something special about someone saying "welcome back". Especially like the Nespresso machines in the rooms. Lovely and spacious. Restaurant is terrific with local wines as well.

Room Tip: Ask for one of the Executive rooms in the main (old) block.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chrisinzitari, Owner at BEST WESTERN PLUS Hovell Tree Inn, responded to this review, July 7, 2014
Dear AC Lambert,

Thank you for sharing your review on TripAdvisor.

I am pleased you like our Executive King rooms, equipped with comfortable pillow-top king beds, balconies and Nespresso coffee machines. These rooms are perfect for couples looking for a comfortable nights sleep, or for corporate travellers looking for that "something extra" when staying away from home frequently.

I look forward to welcoming you back on your next trip to Albury.

Kind regards,

Chris Inzitari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 29, 2014

Stayed here twice in a week. Two different rooms. Beds are super comfortable. Rooms are clean and well presented. The nespresso in the bigger room was great and its absence in the smaller room was noted.

The gym and spa were welcomed activities to help break up the very long sydney to Melbourne trip.

Happy to recommend this hotel.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chrisinzitari, Owner at BEST WESTERN PLUS Hovell Tree Inn, responded to this review, July 7, 2014
Dear Lauren J,

Thank you for posting your review on TripAdvisor.

I am pleased you enjoyed both of your stays with us, especially our extremely comfortable pillow-top mattresses. Our beds are so popular and receive such great feedback, we now offer a guest-purchase program.

The larger room with Nespresso coffee machine is one of our Executive King rooms. The smaller room is a Deluxe Queen room and they do not have coffee machines. I encourage you to book an Executive King room on your next visit to ensure you enjoy the extra space, king bed and complimentary coffee machine.

I look forward to welcoming you back to the Best Western Plus Hovell Tree next time you are in Albury.

Kind regards,

Chris Inzitari
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Hovell Tree Inn

Address: Cnr. Hovell Street and Wodonga Place, Albury, New South Wales 2640, Australia (Formerly Country Comfort Hovell Tree Inn)
Phone Number:
Location: Australia > New South Wales > Albury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Albury
#1 Luxury Hotel in Albury
#1 Family Hotel in Albury
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — BEST WESTERN PLUS Hovell Tree Inn 4.5*
Number of rooms: 60
Official Description (provided by the hotel):
Perfectly positioned on the Murray River. The Best Western Plus Ablury Hovell Tree is an unbeatable venue for corporate conferences, events, meetings and weddings. This superbly appointed property offers friendly and professional service combined with superior standard accommodation an ambiance befitting an award winning property. The Best Western Plus Albury Hovell Tree is easily recognized by its large bay windows overlooking landscaped gardens. Located three hour's drive north of Melbourne and 6 hour's drive south of Sydney. Airport 10 minutes drive. Public transport just outside our door. The Best Western Albury Hovell Tree features 60 guest rooms, spa suites and fully self contained apartments. All rooms offer Free Austar, Mini Bar, Data Port, Hair Dryer, Tea and Coffee Facilities with Toaster, Individual Reverse Cycle Air Conditioner, Full Size Ironing Board and Iron, Disabled room on request, Balconies on request, Guest Laundry, Wireless / Broadband internet. All Rooms are Non Smoking. The property features a heated outdoor swimming pool and spa, as well as a gym, sauna and indoor spa. The Hovell Bar & Grill is well known for its excellent cuisine, great selection of wine and warm, friendly, efficient service. ... more   less 
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Also Known As:
Best Western Plus Hovell Tree Hotel Albury

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