Regularly we stay at this property. The hotel premises and reception staff cannot not be faulted. However the cleaning staff either do not care 1 jot or they are not allowed enough time to clean the rooms properly.
Upon arrival, entering the bathroom, the floor was saturated and looked like it had just been flooded. Someone's used tissue was beside the bed. A jacket, not ours, was in the wardrobe.
The bathroom floor, when reported, was duly cleaned. Upon our return, the jacket had been removed from the wardrobe, yet it had not, at that time, been reported. Mysterious?
Later in the evening, feeling like a glass of wine in our room, I took two wine glasses from the cupboard. Only to find they still had old wine stains in them. The lovely staff fixed this problem, and provided us with sparkling clean new ones. Problem solved. Of the two water glasses in the cupboard, one was clean, the other was somewhat fingerprinted.
Perhaps it is policy not to dust every day, in the room, so there was a layer of dust, in which I could etch my name, on the bedside table and on the tv set.
On departing on the first of our two mornings in the hotel, I placed a 'please make up my room' sign on the door at 9am. This was done to let the cleaning staff know that its incumbents had left the room.
I returned to the room just after 1pm to find that the room had not been made up at all. Not that it had to be, but why put the sign for use if it is to be ignored by the staff.
Normally I like to take minor issues up with the management. On this occasion, one thing after another seemed infuriating. Thus this review.
I reiterate, this is a nice property, with good reception staff and very pleasant people to deal with. It is sadly let down with either it's cleaning staff or its cleaning policy. Especially for a Best Western PLUS hotel.
- Official Description (provided by the hotel):
- Perfectly positioned on the Murray River. The Best Western Plus Ablury Hovell Tree is an unbeatable venue for corporate conferences, events, meetings and weddings. This superbly appointed property offers friendly and professional service combined with superior standard accommodation an ambiance befitting an award winning property. The Best Western Plus Albury Hovell Tree is easily recognized by its large bay windows overlooking landscaped gardens. Located three hour's drive north of Melbourne and 6 hour's drive south of Sydney. Airport 10 minutes drive. Public transport just outside our door. The Best Western Albury Hovell Tree features 60 guest rooms, spa suites and fully self contained apartments. All rooms offer Free Austar, Mini Bar, Data Port, Hair Dryer, Tea and Coffee Facilities with Toaster, Individual Reverse Cycle Air Conditioner, Full Size Ironing Board and Iron, Disabled room on request, Balconies on request, Guest Laundry, Wireless / Broadband internet. All Rooms are Non Smoking. The property features a heated outdoor swimming pool and spa, as well as a gym, sauna and indoor spa. The Hovell Bar & Grill is well known for its excellent cuisine, great selection of wine and warm, friendly, efficient service. ... more less
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- Also Known As:
- Best Western Plus Hovell Tree Hotel Albury