The worst night ever in a hotel.Atrocious customer service and hotel policy is ridiculous.Hotel rooms surrounding a ground floor club!Do not expect a good night sleep.
This is the first negative review I have left on Trip Advisor as this establishment made no attempt to rectify the issues we had highlighted.It truly was an awful stay.
This is the long version:
To put it into context,my husband and I has been road tripping for about 10days and Milan was a stop over for the night to catch up on much needed sleep.
We arrived around 10pm,and I found it odd that music was still playing loudly from the bar but never the less we checked in.The room was clean and no negatives about the condition of the hotel.
At 11pm we were extremely drained and as the music had not quietened down(most hotels have no music after 9pm from my experience)we went to reception to enquire.Maria the reception staff assured us at 12pm it would be lowered,she asked if we wanted to move rooms.
I explained we had booked a room in this hotel to sleep and we preferred not to be herded around because the hotel blasts music at ridiculous hours.
At 12:20 we were fuming as the music had INCREASED in volume.Believe me when I say it is pounding music not gentle background music.If you imagine,the rooms are in a cube shape and the windows overlook the ground floor "club"at the center.
We went downstairs again because the reception phone was not being answered.
We explained again to Louis,the night staff about the music. It is incredible as at this point we were being treated as if we were causing a nuisance and being unreasonable to request the music to be turned off so we could sleep.People usually stay at hotels to sleep and rest especially at 1pm at night?
I was so angry at this point and we told Louis to change our rooms.He said he won't move our bags as its "too late now and you should have moved before."
Incredulous.I asked to speak to a manager as at this point It was obvious that staff had not been trained in basic customer service skills.He replied the manager is only available tommorrow-fair enough. I asked why the music was being played at this hour and he said it is hotel policy to continue playing the music as he has been instructed by the manager.
Now, my husband had reaches his boiling point and went out to the bar (where there was only 3people!)and asked them to turn off the music and the bar manager did so within 10minutes. It was amazing as this was all it took for the hotel staff but they obviously did not feel it necessary to accommodate their guests.
As we were leaving for our room we had a "goodnight" from Louis,which of course was not the case as again the music started up again at background level.
No apology from Louis,or Maria the next morning or from the management.
Disappointing as it looks the part but do not expect friendly or helpful staff.
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- Also Known As:
- Ora City Milano Bresso Hotel Bresso
- Ora City Milano Bresso Milan, Italy