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“Great location on lake” 4 of 5 stars
Review of Distinction Te Anau Hotel and Villas

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Distinction Te Anau Hotel and Villas
4.0 of 5 Hotel   |   64 Lakefront Drive, Te Anau, Fiordland National Park 9681, New Zealand   |  
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Ranked #15 of 24 Hotels in Te Anau
San Diego, California
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Great location on lake”
4 of 5 stars Reviewed April 4, 2014

We really enjoyed this hotel because it was clean and our room opened on to the lawn with a great view of the lake. The front desk was very accommodating and friendly. The bar was great but that's where you had to be to use the internet. GRRRR......I hate that! Why on earth there isn't in-room internet in this day and age is beyond me. It's good for all businesses. This place gets used heavily by tour buses and the carpet in the halls shows it. Yet the public restrooms were spotless. All that said you cannot beat this place for price and location.

Room Tip: choose a room on ground floor lakeside.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, April 9, 2014
Dear padredecasa

I am delighted to hear you enjoyed the hotel and found the front desk staff accommodating and friendly. We are in process of discussing internet plans for our rooms but do offer free internet and unlimited which is appreciated by the majority of our guests. I appreciate your comments on this though.
I sincerely hope you enjoyed the rest of you time in Fiordland and have a safe travel home.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Bristol, United Kingdom
Top Contributor
115 reviews 115 reviews
30 hotel reviews
Reviews in 51 cities Reviews in 51 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 31, 2014

The reception staff were really excellent - they anticipated our needs and went out of their way to help us. They directed us to excellent restaurants. Comfortable and well appointed room. Excellent free Wifi, unfortunately only accessible in public areas.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, April 1, 2014
Dear PGNM
I am delighted to hear our reception staff went out of their way to help you and offered you some good options for dining. Our guests do value and appreciate the free wifi and happy to hear you found this excellent during your stay. I sincerely hope you enjoyed the rest of your time in Fiordland and have a safe trip back home.

Regards
Brent Stander
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Chelmsford
Top Contributor
77 reviews 77 reviews
41 hotel reviews
Reviews in 42 cities Reviews in 42 cities
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed March 31, 2014

What a stunning location right beside the lake. Our room had a beautiful view of the lake and snow capped mountains beyond. After some hanging around we were eventually able to check in and found our way to the room. The rooms are well equipped, and have the added advantage of the view.

On arrival I went to use the Gents WC near to reception, now I hate having to paddle when I pee but the floor around the urinals was awash and stayed this way for hours, I kept checking. It was eventually cleaned but not very well.

The following morning we were booked on a trip to Milford Sound and were waiting in reception for our pick up. I popped along to use the same toilet as it is a long trip. Hooray the floor was dry. A short while later a coach arrived and unloaded a tour group, some of whom deposited cases in reception and were clearly going to check in later. After using the facilities they all reboarded to bus and off they went. Needless to say I went along to check to WC and found it in a disgusting condition, worse than the day before. We were picked up a short while later so I don't know how long it stayed like this?

I'm afraid that the cleaning (or lack of it) in the toilet was indicative of the cleaning in other public areas which left a lot to be desired.

Wi Fi was only available in the bar and reception, result, in the evenings everyone sat around with their faces glued to ipads and laptops tapping away.

We stayed 2 nights at this hotel/motel, we didn't pay for breakfast, preferring to eat in our room but we did enjoy a bar snack in the dining area adjacent to the bar and very nice it was too.

A pleasant enough stay but with a little effort it could have been so much nicer.

Room Tip: Request a lakeview.
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, April 1, 2014
Dear Kevin
I am happy to hear you found the room conducive to your needs and thanks for your comments about the public toilets and I will follow up to ensure they are checked more regularly. If you checked the toilets directly after a large group had used we probably didn't have time to clean until they departed but will take your comments on board to ensure we are delivering on our service standards.

Regards
Brent Stander
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Chelmsford, United Kingdom
Top Contributor
104 reviews 104 reviews
25 hotel reviews
Reviews in 45 cities Reviews in 45 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed March 29, 2014

This hotel clearly caters for tour groups. As a result they struggle with the turnover and getting rooms ready for check-in time. We arrived about 12 o'clock and were told the room would be ready at 2pm which was fair enough. The receptionist was helpful: she gave us a map of the town and pointed out some restaurants we could have lunch at. Plus she gave some information on walks we could do whilst waiting.
However, at 2pm we were told the room was still not ready and it would be another 45 minutes. We were not the only ones in this position. We were not happy and the receptionist found us a room. The room had a fabulous view over the lake.
The decor in the corridors is tired. Bizarrely, the cleaners leave huge mounds of bags of rubbish in the corridors for hours! Cleaning in the public areas leaves something to be desired.
We had a bar meal one night. The quality was good, as was the value for money. Our waitress was friendly and efficient.
There is free wifi in the reception/bar area.
Some staff seem a bit disorganised. One barman couldn't seem to get our drinks bill right. One night the wifi wasn't working. Eventually they discovered someone had unplugged something by mistake!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, April 1, 2014
Dear Maureen
Thanks for your comments and I apologise for the service issues you had during your stay and I will ensure we follow up so these are not repeated in the future.

Regards
Brent Stander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 25, 2014

The Hotel is located almost at the end of the town.. It is a perfect place to laze around... liked the livery and the rooms. The Staff were very diligent and the room view was perfect for a holiday. We stayed there on our way to Queens town. The breakfast was good.

Room Tip: Choose a room on the lakeside.. The Rooms have fullsize glasswalls which open to a garden beyond wh...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, April 1, 2014
Dear PGJNew Delhi
I am delighted to hear you enjoyed your stay and found the staff very diligent and room suitable for your needs and breakfast good.

I hope you enjoyed the rest of your time in Fiordland and had a safe trip home.
Regards

Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Invercargill, New Zealand
1 review
5 of 5 stars Reviewed March 24, 2014

Found staff so very helpful, including yourself Brent.
Rooms well presented.
Food was unusual but very nice the night we were there.
Tea/coffee/water was on hand at all times.
The table setting for our evening meal was presented so beautifully, really impressed.
Have stayed in Te Anau a great deal over 25yrs, but never at your venue.
I would be delighted to stay again.
Many thanks for a great weekend.

Room Tip: 2nd floor was so quiet, didn't have a room with a view but that didn't matter. Plenty of vie...
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, April 1, 2014
Dear Dorothy

Thanks for your kind words and I am delighted you stayed with us after so many years and to hear you will stay if returning is a pleasure to hear. You are welcome and thanks for sharing your comments.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Invercargill, New Zealand
1 review
5 of 5 stars Reviewed March 24, 2014

Our work place held a conference in Te Anau over a weekend in March. The conference was held at the Distinction Te Anau Hotel and Villas. All staff also stayed the night there. From the firts point of contact to orgainse till the time we left we had nothing but professional, helpful and caring experiences from the Manager Brent and all the wonderful staff. The food provided was amazing. The view over looking the Lake waswonderful .We will be back.

Room Tip: All rooms had wonderful views either of the lake or garden/pool area
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, April 1, 2014
Dear Maree
It was a pleasure dealing with you for your work conference and all the delegates were super friendly and delightful to deal with. I am happy to hear you enjoyed the meal and found everything professional, caring and helpful during your stay.
I am pleased to hear it was a success and we look forward to seeing you all again in the future.

Regards
Brent Stander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Distinction Te Anau Hotel and Villas

Address: 64 Lakefront Drive, Te Anau, Fiordland National Park 9681, New Zealand
Phone Number:
Location: New Zealand > South Island > Southland Region > Fiordland National Park > Te Anau
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Te Anau
#9 Luxury Hotel in Te Anau
#13 Romantic Hotel in Te Anau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Distinction Te Anau Hotel and Villas 4*
Number of rooms: 115
Official Description (provided by the hotel):
Located on the Te Anau Lake Front, a short stroll from the Te Anau Town Centre, Distinction Te Anau Hotel and Villas is perfectly situated for you to make the most of this beautiful area. Surrounded by extensive, colourful gardens and overlooking spectacular Lake Te Anau and the Fiordland ranges, this Hotel and Villa accommodation sets the tone for your stay in one of the world’s most breathtaking regions. Designed for your comfort, we offer 115 luxurious rooms, including Hotel rooms with Garden and breathtaking Lake Views, and a range of spacious One and Two Bedroom Garden View Villas. On-site is the renowned MacKinnon Room Restaurant offering the very best of South Island cuisine, and the Explorer Bar and Lakefront Terrace where you can relax and enjoy the uninterrupted views of Lake Te Anau. The hotel offers the largest hotel based conference centre in the area, and its very own lakefront wedding chapel, plus extensive recreational facilities, including a spa, sauna, heated outdoor swimming pool and massage services. ... more   less 
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Also Known As:
Distinction Te Anau Hotel And Villas Fiordland National Park
Distinction Hotel Te Anau

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