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“It's the small touches that set this place apart” 5 of 5 stars
Review of Radfords on the Lake

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Radfords on the Lake
5.0 of 5 Motel   |   56 Lakefront Dr, Te Anau, Fiordland National Park 9600, New Zealand (Formerly Radfords Lakeview Motel)   |  
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FREE BREAKFAST
Ranked #2 of 24 Hotels in Te Anau
Certificate of Excellence 2014
GreenLeadersSilver level
Irish in Australia
Top Contributor
79 reviews 79 reviews
17 hotel reviews
Reviews in 40 cities Reviews in 40 cities
27 helpful votes 27 helpful votes
“It's the small touches that set this place apart”
5 of 5 stars Reviewed April 9, 2013

Kerry & her team are amazing - they go above & beyond in every way from the chocolate by the bed, the lavender on the bed, the roses in the room, everything was perfect. We found this place by accident and couldnt believe our luck it was perfect, large spacious rooms, fantastic views of the lake, walking distance to everything, free wifi...

We had the 1 bedroom apartment, it had a large bathroom, double & single bed in the bedroom & a single room in the living area. The kitchen was fully equipped it even came with sea salt & cracked pepper. If we didnt have to move on we would have extended our stay for sure. Thanks Kerry.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radfords56, Owner at Radfords on the Lake, responded to this review, April 16, 2013
Dear AoifeBr,

Thank you for your kind review. It was our absolute pleasure to host you both and we are delighted that you enjoyed your stay.

We hope to welcome you back in the future.

Kind Regards,
Kerri & Steve James
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374 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Auckland Region, New Zealand
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 7, 2013

As others have stated Kerri (and her lovely daughter Shelley) was the perfect host. She was so friendly and helpful. Shelley booked us in (for four nights) and immediately asked what our plans were. She then suggested local companies and phoned to see if there were any special rates during our stay in Te Anau. We booked both Sounds through her and she was spot on with her recommendations.
Our unit was beautifully fitted out. The rear bedroom (ground floor) ensured quiet at night though noise was not an issue at the time we stayed.
We took advantage of the super laundry as we had been traveling for two weeks by then and when Kerri saw me reading the instructions for washer and drier she came in and gave me the wash powder and put her own coins in the machine! Little things like that make a stay. She also gave my husband a bucket, sponge and car cleaning stuff to get two weeks of dirt off the car. When he had finished that she appeared with a vacuum cleaner and suggested he might like to clean the inside too!
Kerry has a good team and they maintain the high standard she obviously insists on. A casual chat with a shopkeeper in the town who asked where we were staying enthused about Kerri and how her staff love working for her. It was obvious.
As for the price, well we were more than happy to pay for this wonderful motel After some of the others on our travels both before and after (we left for another week of traveling,) we thought the Radfords Lakeview was good value and we were sorry to leave. We hope to go back someday.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radfords56, Owner at Radfords on the Lake, responded to this review, April 9, 2013
Dear Theboots,

Thank you for your kind words. It is very rewarding to know that our guests have had the best experience whilst staying here at Radfords Lakeview Motel. We are delighted that you enjoyed your trips to the Sounds as locals we love to pass on our knowledge of the area to our guests.

We hope the rest of your holiday went just as well and hope to welcome you back in the future.

Kind Regards,

Kerri & Steve James
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Buonconvento
Top Contributor
86 reviews 86 reviews
40 hotel reviews
Reviews in 62 cities Reviews in 62 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 1, 2013

We spent three nights here, having come from the Rees at Queenstown which had set a high benchmark. Our room was comfortable with a spa bath - which was a treat - but was small and idiosyncratically styled; it felt a bit cramped after the space at The Rees. The staff were friendly and helpful. As another reviewer has remarked, it seemed expensive for what it offered.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radfords56, Owner at Radfords on the Lake, responded to this review, April 4, 2013
Dear Reviewer,

Thank you for your feedback we welcome all comments. We are pleased that you found your room comfortable and enjoyed the spa. We are dissapointed the room size did not meet your needs, however our studio units are 30 sq m and had we known upon check - in the room size would not meet your needs we could have looked at the possibility of changing to a larger unit.

We hope this did not distract from your time with us and hope you have wonderful memories of your time in NZ.

Kind Regards,

Kerri & Steve James
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Hunter Valley, Australia
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 28, 2013

A fairly standard motel charging way over-the-top prices, especially in a little place like Te Anau. It's clean, comfortable, and the staff are lovely, but it cost us more than far superior accommodation in other areas of NZ. As a previous reviewer notes, yes the views are nice (despite the car-park in the foreground) but all the motels along the lakefront have the view, so you can't charge a premium for that. And as has also been mentioned, on the upper level there is really no privacy (due to the walkway) unless you keep the net curtains closed at all times, which kind of ruins the view anyway.

Room Tip: The room on the upper level at the end of the walkway would probably be the most private.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radfords56, Owner at Radfords on the Lake, responded to this review, April 1, 2013
Dear Reviewer,

Thank you for taking the time to review your stay with us. We are pleased you found your unit to be clean and the service friendly. We are very dissapointed that Radfords Lakeview Motel did not live up to your expectations. With regards to your comment "over the top prices" Te Anau is a seasonal town and our tariffs reflect this and our 4.5 qualmark star rating.

We wish you a great holiday in our amazing country.

Kind Regards,
Kerri & Steve James
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Durango, CO
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 22, 2013

My husband and I stayed here for three nights during our time exploring Fiordlands. Kerri was an incredibly warm & friendly host and had many helpful tips about places to eat and things to do in the area. She allowed us to drop off our luggage and leave it there overnight while we drove on and did an overnight cruise in Milford Sound... and then the next day when we drove back to Te Anau our three-night stay at Radfords officially began. The location can't be beat - right across the street form the lake and walking trail, short walk (five minutes) to town center and all the great cafes and restaurants in Te Anau. Our room was nicely decorated with a small kitchenette, beautiful bathroom and small sitting area outside the room. Staff was all really friendly and helpful, and there were all the amenities we wanted/needed (having on-site laundry was really nice!).

This isn't a complaint at all, but we did notice that there wasn't a lot of privacy. The layout of the motel is pretty open so you really hear people coming and going in the morning (and we are not early morning people!) and throughout the day.

Overall, though, we really really enjoyed our stay here and would definitely stay here again if we return to Te Anau. One of the highlights of our time there was doing a helicopter tour over Doubtful Sound with Southern Lakes Helicopters (per Kerri's great recommendation)... experience of a lifetime! Kerri also had wonderful restaurant recommendations, and our hands-down favorite was The Red Cliff Restaurant. We loved Radfords and Te Anau!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radfords56, Owner at Radfords on the Lake, responded to this review, March 22, 2013
Dear Mindy

Thank you for taking the time to review your stay with us and it is so pleasing to hear that you enjoyed your time here at "Radfords", we are very lucky to call Te Anau home for over 30 years. We do really enjoy offering our local knowledge of the area, the activities in the area and great places to eat. One of the highlights for me personally is welcoming back guests that have stayed before and hope that we get to meet you both in the not to distant future.

I have noted your comment about not a lot of privacy, we do provide Tinted Double Glazed Windows and Foil (nets) on some units, which we are adding to more units this year to help with this issue. I appreciate your comments.

Again thank you for your kind words and we hope you have many, many great memories of your time here along with the Awesome Doubtful Sound flight with Southern Lakes Helicopters - certainly an experience of a Lifetime!

With Kind Regards
Kerri and Steve
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Billings, Montana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 20, 2013

Excellent staff, super clean and comfortable rooms (and large), and great location. It would have been super relaxing to stay. They also booked our glowworm and Milford Sound tours. They were great in all areas!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radfords56, Owner at Radfords on the Lake, responded to this review, March 20, 2013
Dear 718Mona561

Thank you for placing your review of your time with us at Radfords, I will pass on to our wonderful house keeping team your comments commending their work, they do a great job!

We hope the rest of your travells have gone well and should you come back this way we hope to see you again.

Kind Regards
Kerri and Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, NM
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 19, 2013

When your traveling solo as I was, staying a place with a friendly staff really makes a difference. Kerri and her team at the Radfords were super nice. They made the my stay in TeAnu great.

The rooms are large and have everything you need for a comfortable stay. Great location within walking distance of town.

Thanks and I'll be back.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radfords56, Owner at Radfords on the Lake, responded to this review, March 20, 2013
Dear Reviewer

We appreciate your comments and very happy that your enjoyed your stay with us and that the location suited you for a 5 minute walk into town along the lakefront.

We look forward to welcoming you back to Te Anau in the future.

Kind Regards
Kerri and Steve
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radfords on the Lake

Address: 56 Lakefront Dr, Te Anau, Fiordland National Park 9600, New Zealand (Formerly Radfords Lakeview Motel)
Phone Number:
Location: New Zealand > South Island > Southland Region > Fiordland National Park > Te Anau
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
#1 Luxury Hotel in Te Anau
#1 Romantic Hotel in Te Anau
#2 Family Hotel in Te Anau
#2 Green Hotel in Te Anau
#4 Business Hotel in Te Anau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Radfords on the Lake 5*
Number of rooms: 14
Official Description (provided by the hotel):
Stay in affordable style at Radfords on the Lake. Our well equipped units have a warm and luxurious feel. With attention to detail and complete commitment to your stay, our service is sure to make you feel welcome. Lake and mountain views from every unit and conveniently located close to the town centre. Look out for those little extras like candles, flowers, 50+ channel SKY TV and a great selection of DVDs for guests enjoyment. With guest laundry, continental breakfasts, kitchenette, off road parking, free wireless internet and a laptop available for use in your room, our aim is to make your stay as comfortable as possible. Winners of the NZ AA Supreme host of the year award 2013 ... more   less 
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Also Known As:
Radfords Lakeview Hotel Te Anau
Radfords Lakeview Te Anau
Radfords On The Lake Te Anau, Fiordland National Park

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