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“Very non-descript but welcoming hotel” 3 of 5 stars
Review of Distinction Luxmore Hotel

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Distinction Luxmore Hotel
4.0 of 5 Hotel   |   41 Town Centre | PO Box 167, Te Anau, Fiordland National Park, New Zealand   |  
Hotel amenities
Ranked #16 of 24 Hotels in Te Anau
Nova Scotia
Top Contributor
52 reviews 52 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
53 helpful votes 53 helpful votes
“Very non-descript but welcoming hotel”
3 of 5 stars Reviewed March 21, 2013

My stay at the Distinction Luxmore was a very nice stay - nothing was superb or impressive but nothing was lacking or problematic either. The location of the hotel is great - within walking distance of all of Te Anau and a good distance drive from Milford Sound. The hotel is quiet, although I expect that is because the town of Te Anau is quiet as well, and the staff are pleasant. It is nice they offer free wifi (I found out not all hotels in New Zealand do) but I had a very hard time getting it to work and it is only available in the lobby area. I don't understand why hotels cannot offer wifi in the rooms! It is strange to me as this seems to be the norm in North America. Overall I cannot complain about my stay and found it enjoyable and central to what I wanted to do and see in Te Anau.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin D, Manager at Distinction Luxmore Hotel, responded to this review, March 23, 2013
Dear Guest,

Thank you for your detailed review about your recent stay with us. Im glad you found the hotel welcoming and staff pleasant to deal with. We strive hard to exceed our guests expectations across all areas in the hotel. We look forward to welcoming you back again in the near future.

Kind Regards,

The Team at Distinction Luxmore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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305 reviews from our community

Traveler rating
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    90
    15
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 11, 2013

The hotel is set just off the Main Street in Te Anau. We found the hotel to be clean tidy but a little dated. We had a deluxe room which was very comfortable but it didn't have air conditioning so we opened the windows to get some cool air flowing. Unfortunately our room overlooked the car park and we were woken many times during the night and early mornings by very noisy buses parking outside our window and collating the passengers for their tours. We also found some of their concierge to be very unhelpful and a little rude and although they asked for feedback about our stay, they didn't deal with our comments about the noise very professionally. It's a good value hotel but you might want to ask for a room that looks out onto the lake rather than the car park for a good nights sleep!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin D, Manager at Distinction Luxmore Hotel, responded to this review, March 23, 2013
Dear Guest,

Thank you for your review about your recent stay with us. Im glad to read you found your room comfortable and good value for money. I am however very dissappointed to read about our shortcomings. Feedback like yours is very crutial for us to continually improve and i apologise it wasnt dealt with professionally. Once again, thank you for your comments and i hope you give us another chance to make a lasting positive experience.

Kind Regards,

The Team at Distinction Luxmore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaminster, United Kingdom
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 10, 2013

My rating for the room is 3.5 star.
Small bathroom with bath.
No air conditioning.
Safe deposit in reception only.
I made no note about the food.

Oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
3 of 5 stars Reviewed March 7, 2013

A convenient location for an overnight Milford jaunt. This is a good sized room for a family stay. The toilet cistern ran all night. Airconditioning was not working so had to keep windows open - not ideal when you have a family sized group staying over a summer period. The tap on the basin was broken so had to be held down to be opened and closed. Not squeaky clean - hair of previous guest/s left scattered in bathroom. Linen was however crisp and clean and beds comfortable.

Room Tip: Family suite is not privately partitioned - i.e., rooms are interleading and not partitioned so woul...
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin D, Manager at Distinction Luxmore Hotel, responded to this review, March 23, 2013
Dear Guest,

Thank you for your detailed review about your recent stay with us. Im glad you found your room spacious and comfortable but im utterly dissappointed about our shortcomings mentioned. I sincerely apologise if this has impacted on your stay. I hope you give us another chance to make amends. Please contact me on kevin.d'souza@distinctionluxmore.co.nz and i will personally ensure you have a truly distinctive experience.

Kind Regards,

Kevin D'Souza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ware, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 7, 2013

Distinction Luxmore is situated in the centre of Te Anau and very close to the Lake.
The hotel is well presented, clean and user-friendly. The facilities are superb and there is a very good Tapas connected to the hotel offering a wide selection of choice.
There are several other places to eat within walking distance.
Our en-suite room was well presented, clean and spacious. We particularly appreciated the laundry room in the basement - we were travelling for four weeks and had limited baggage.
This room was extremely good value for money, it was worth twice the price!.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin D, Manager at Distinction Luxmore Hotel, responded to this review, March 8, 2013
Dear Guest,

Thank your for your glowing review about your stay with us. Im delighted you found your room spacious and well presented and enjoyed your dinner in Mercado - our Tapas Restaurant. As mentioned, our rooms offer extremely good value for money. Please like us on our Facebook page to be notified of future promotions and specials. We look forward to welcoming you back.

Kind Regards,

The Team at Distinction Luxmore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
Reviews in 36 cities Reviews in 36 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 5, 2013

Centrally located, great welcome comfortable large reception and dining room. Catering was excellent and plentiful and the sweets wonderful. Our room was a little noisy at night with local bars and car movement. We had one incident at breakfast with a staff member savaging us for sitting on the wrong table I did report it to the Manager who was apologetic and I hope that he dealt with the incident as it did sour our stay at the hotel and we were not the only guests treated this way by that particular person. All, the other staff were really friendly. I have rated this hotel without the incident as it would be unfair to downgrade the hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin D, Manager at Distinction Luxmore Hotel, responded to this review, March 23, 2013
Dear Guest,

Thank you for your detailed review about your stay with us. Im glad you enjoyed our central location and your meal in Hilights restaurant. The dessert selection is plentiful indeed! Thank you for approaching me about your incident during breakfast. I can assure you, we have taken the necessary measures and dealt with the person responsible. Once again my sincere apologies and i hope you enjoyed the rest of your holiday in New Zealand.

Kind Regards,

Kevin D'Souza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Martin City, Montana
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 2, 2013

Hotel was very clean and had comfortable accommodation, functional rather than stylish rooms, a bit expensive but very central to everything. Free Wifi in the lobby so you can keep in touch with folks back home.

Room Tip: Front parking lot is very small, but there is plenty of parking on both sides of the Hotel
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin D, Manager at Distinction Luxmore Hotel, responded to this review, March 8, 2013
Dear Guest,

Thank you for your recent review about your stay with us. Im glad you found your room clean and comfortable. We offer a wide selection of packages catering for different needs and are very competitively priced with our offerings. We do have special promotions which are advertised on our Facebook page, so please "Like" us to be kept informed of these deals. We look forward to welcoming you back.

Kind Regards,

The Team at Distinction Luxmore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Distinction Luxmore Hotel

Address: 41 Town Centre | PO Box 167, Te Anau, Fiordland National Park, New Zealand
Location: New Zealand > South Island > Southland Region > Fiordland National Park > Te Anau
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Te Anau
#9 Luxury Hotel in Te Anau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Distinction Luxmore Hotel 4*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of the town, Distinction Luxmore is a popular choice with both visitors and locals alike. Basing yourself in Te Anau enables you to explore the Fiordland World Heritage National Park and staying at Distinction Luxmore ensures your experience will be enjoyable. Distinction Luxmore has 180 rooms consisting of Standard, Superior & Deluxe rooms and suites. The hotel is Qualmark rated 4 star and offers three on site Restaurants and Bars. ... more   less 
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Also Known As:
Distinction Luxmore Te Anau
Hotel Distinction Luxmore
Distinction Luxmore Hotel Te Anau, Fiordland National Park

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