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“Fantastic location” 3 of 5 stars
Review of Kingsgate Hotel Te Anau

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Kingsgate Hotel Te Anau
3.5 of 5 Hotel   |   20 Lakefront Drive, Te Anau, Fiordland National Park, New Zealand   |  
Hotel amenities
Ranked #20 of 24 Hotels in Te Anau
Llanrwst, United Kingdom
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
“Fantastic location”
3 of 5 stars Reviewed December 18, 2013

Excellent location, but a little dated. Reception was very efficient and welcoming. Breakfast was very good, and dinner was average. The view of the lake and the mountains beyond is excellent. The motel could do with a make over, but it was excellent for a two night stay!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita B, General Manager at Kingsgate Hotel Te Anau, responded to this review, December 22, 2013
Dear Reviewer,

Thank you for taking the time to post a review regarding your recent stay at the hotel. I am pleased that you enjoyed the location and the view of the mountains and lake.

Kind Regards
Anita Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 reviews from our community

Traveler rating
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    107
    94
    25
    16
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44
157
13
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Seattle, Washington
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 18, 2013

The hotel is walkable from the lake and main town center area ( ~15 mins). It is an oldish hotel. The service at the hotel is great and the staff is very helpful and friendly. The one complaint I have is the cleanliness of the room, the shower wall has some hair on it that was not form us (yuck!!!)

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita B, General Manager at Kingsgate Hotel Te Anau, responded to this review, December 22, 2013
Dear Reviewer,

Thank you for taking the time to post a review regarding your recent stay at the hotel. I am pleased to read that you found the service friendly and helpful. However disappointed that the hairs on the shower wall were not found by the housekeeping supervisor on inspection prior to your check in.

Kind Regards

Anita Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asia
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 16, 2013

Stayed at this hotel for 2 nights for a trip to the glowworm cave and Mildford Sound.
Room is adequate and clean although a bit run down. No view of the Lake although it is just across the road from the hotel. We were given a room on the second floor near the stairs. There were no lift so it was an effort to lug our luggages up the stairs. On our second night, we noted a bus load of tourist. On the very next day, we were woken up at 6 a.m. by the sound of 30 luggages banging down the stairs.

Location was ok as it is wihin 5 minutes from Real Journeys (which arranges the trip to the glowworm cave) and from the town centre. If you do not want to spend too much money for a stop over stay to Milford sound, this is a good option.

Room Tip: Ask for a room away from the stairs
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita B, General Manager at Kingsgate Hotel Te Anau, responded to this review, December 16, 2013
Dear Reviewer,
Thank you for taking the time to post a review regarding your recent stay with us. Front Office staff are always more than happy to assist guests with their luggage up the stairs.

Kind Regards

Anita Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Invercargill, New Zealand
Top Contributor
56 reviews 56 reviews
37 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed December 8, 2013

We booked to stay here when we had family staying with us over the summer. I thought being a branded hotel chain it would be a sure bet for a great stay.

If by a great stay you mean a filthy room, a dirty bathroom, dusty surfaces, dirty curtains and unhoovered floor, wall paper peeling off the walls, dirty marks on the walls and walls not filled in where pictures had been taken down then this is the place to be.

I was so disappointed and embarrassed that my family might be staying in room with similar issues, thankfully not. I will say that the duty manager was very good and cleaned the room, but still it should not have come to that in the first place!!

The other slight problem, and I consider this to be just as bad as the filthy room, our room was over reception, in the morning when all the coaches are ready for the off, the coaches pull up outside reception and keep their engines running whilst people check out etc. Over 40 minutes one coach was running for, as it was a lovely hot summers day we had our window open, which meant the fumes from the coach were coming directly into our room. Yet again I felt compelled to call reception and ask them to deal with it, which again in fairness they did.

I would not stay here again and in all good faith sadly I can not recommend this hotel.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita B, General Manager at Kingsgate Hotel Te Anau, responded to this review, December 16, 2013
Dear Reviewer,
Disappointed to recieve your review 11 months after your stay at the hotel. At this stage I can only offer you my apologies for the overall cleaniness and maintenance of your room. I was pleased that the Duty staff were able to rectify some of the issues you encountered.
I believe that the housekeeping and maintenance issues have been resolved.

Kind Regards

Anita Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanaimo B.C.
Top Contributor
207 reviews 207 reviews
70 hotel reviews
Reviews in 117 cities Reviews in 117 cities
198 helpful votes 198 helpful votes
5 of 5 stars Reviewed December 3, 2013

Te Anau is a small town located on the way to Milford Sound, which is one of the most popular tourist destinations on the west coast of New Zealand’s south island. Consequently it usually is chocked full of tourists holed up for the night before they make the trip out to the sound.
The Kingsgate hotel is one of many hotels that cater to these travelers, who either arrive in rental cars or tour buses.
The Kingsgate is a basic type of hotel, nothing fancy but very nice. It is well maintained, clean and comfortable with nice views of very picturesque Lake Te Anau. Staff is friendly and helpful with advice for your drive out to Milford Sound.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanaimo B.C.
Top Contributor
207 reviews 207 reviews
70 hotel reviews
Reviews in 117 cities Reviews in 117 cities
198 helpful votes 198 helpful votes
5 of 5 stars Reviewed December 3, 2013

Te Anau is a small town located on the way to Milford Sound, which is one of the most popular tourist destinations on the west coast of New Zealand’s south island. Consequently it usually is chocked full of tourists holed up for the night before they make the trip out to the sound.
The Kingsgate hotel is one of many hotels that cater to these travelers, who either arrive in rental cars or tour buses.
The Kingsgate is a basic type of hotel, nothing fancy but very nice. It is well maintained, clean and comfortable with nice views of very picturesque Lake Te Anau. Staff is friendly and helpful with advice for your drive out to Milford Sound.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita B, General Manager at Kingsgate Hotel Te Anau, responded to this review, December 8, 2013
Dear Reviewer,

Thank you for taking the time to post a positive review regarding your recent stay at the hotel, it was very much appreciated.


Kind Regards
Anita Brown
Geberal Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Glasgow, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 28, 2013

It is all of 7 minutes to walk to the main street along a lakeshore walkway. Quite surprised that someone felt this was far from town?! Guess there are people who forget how to walk. There are several motel/apartments along Lakefront Drive and all are well situated.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita B, General Manager at Kingsgate Hotel Te Anau, responded to this review, December 1, 2013
Dear Reviewer,

Thank you for taking the time to post a review regarding your recent stay at the hotel. I am pleased that you found the location ideal and enjoyed the views.

Kind Regards
Anita Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kingsgate Hotel Te Anau

Address: 20 Lakefront Drive, Te Anau, Fiordland National Park, New Zealand
Location: New Zealand > South Island > Southland Region > Fiordland National Park > Te Anau
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #20 of 24 Hotels in Te Anau
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Kingsgate Hotel Te Anau 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Contemporary Hotel Complex located on the shore of Te Anau Lake, within walking distance of shops. ... more   less 
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Also Known As:
Kingsgate Te Anau
Te Anau Kingsgate Hotel
Kingsgate Hotel Te Anau Fiordland National Park

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