I want to pre-empt this review by saying that the owner of the House of Wood is lovely. Unfortunately, it's a bit harder to find something nice to say about this accommodation...
We had high hopes for the House of Wood - the place looks amazing on the website. When we arrived, we were completely underwhelmed (not a plank to be seen!). Our accommodation was not at the main house, but rather, a very tired and musty little bunker a few streets away. The tired, gloomy and bizarrely decorated place that greeted us was not at all what we expected - and things got worse pretty quickly. Along with a few fairly major hiccups - the central heating didn't work, and the hot water system had been shut off (no hot showers!), we were plagued with a range of minor issues. The owner forgot to take us through the convoluted process required to lock the doors; the remote for the tv didn't work; the whole house was rank with the smell of damp/mould; the bathrooms weren't clean (in fact, we were somewhat puzzled to find draws full of partially used soap in - literally 50 bars of used soap!). We discovered a hole in the laundry wall that had been plugged up with a pair of mens undies – innovative yes, but I can think of better options. The laundry itself was grimy and dirty, with rubbish, plastic bags and cleaning products stacked all over the place. The outdoor setting was mouldy and unstable - and an unfortunate little bird had expired, and was slowly decomposing, by the back door. Frankly, the whole place had a 'murder house' vibe, and we were glad that our days were spent far, far away...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am upset that the visitors did not mention any of these problems to us at the time and that it took them 11 months to write the review. I think calling it the "murder" house was harsh. We didn't kill the bird.
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We had a problem with rain water coming into the house in places and had it fixed but the plumber was the problem.
They will be pleased to know that we have done major renovations on the cottage mentioned, and have a new kitchen, laundry and flooring throughout so that should solve the problems in future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.