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“Lovely room and amazing views” 5 of 5 stars
Review of Oaks Shores

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Oaks Shores
4.5 of 5 Hotel   |   327 - 343 Frankton Road, Queenstown 9197, New Zealand   |  
Hotel amenities
Ranked #38 of 57 Hotels in Queenstown
Victoria
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Lovely room and amazing views”
5 of 5 stars Reviewed August 14, 2012

We stayed in a 1 bedroom lakeview room on the top level - the view of the lake and The Remarkables was amazing. The apartment was quite big, very modern and clean. We had some noisy neighbours fighting at 4am, we called reception and they were up to the room within a minute to sort out the situation - fantastic service. We ate at the Seasons restaurant on our first night, the food and service there were fantastic too. The whole experience far exceeded my expectations and I can't wait to go back.

Room Tip: Definitely get a lakeview room rather than a hotel room.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Shores, responded to this review, August 15, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Shores in Queenstown. It is wonderful to read that we were able to play a part in making your holiday a memorable one. We are pleased you were able to enjoy the amazing views of Lake Wakitipu and the Remarkables from your lakeview apartment and you found it to be spacious, modern and clean. It is pleasing to read that you found our staff helpful and that they were able to settle the noise issues you had quickly. We look forward to welcoming you back again soon.
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472 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Adelaide, Australia
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 12, 2012

We stayed at Oaks Shores, (room 906) for the 2nd of a 2 week holiday in Queenstown - we could not get availability for this week in our preferred location within the town centre of QT, hence this choice.
The location is both an advantage and disadvantage. You get excellent lake views from most rooms, however you do need a car to make the 5 minute trip into town.
The complex is essentially 2 separate blocks, interconnected via the underground car parks and external courtyards. Floors 1 - 5 are on the lower block, closer to the lake. Floors 6 - 10 are in the upper block, closer to the main road.
We were on the 9th floor, accessed either via Reception also on floor 9, or via the car park and the lifts. This floor provided excellent views of the lake and the hills opposite, (looking over the roof of the lower block) whilst still being below the road level and therefore avoiding any road noise - something that has been commented on by reviews staying on floor 10 that we could appreciate, given the back of floor 10 apartments do look directly onto the road. Not sure on the views of the lowest floors of this block, ie floors 6 and 7 - my guess is that they would look onto the rear of the lower block in front.
Our apartment was a 2 bedroom, very modern furnished with en-suite to both bedrooms. Both rooms were effectively internal and did not have windows to the outside however the main bedroom had French doors opening onto the dining area, and then overlooking the balcony and lake views. This was very pleasing, although may not work if you are sharing with non-family. The 2nd room had high level windows to the floor corridor, privacy provided by a blind that was permanently down. This room had a lock fitted to the door and my guess is that if you only pay for a single room, you might find this room locked off?? The apartment had an interconnecting studio room attached, being room 906A. This room was occupied by other guests and pleased to comment that very little noise appeared to travel between rooms. Presumably, you could pay for both apartments and have more space. The view from this studio was appalling - looking down the side of the building over a fire escape.
The kitchen had stone benchtops, 2 dish drawers, usual complement of cooking facilities such as toaster, kettle, microwave, etc. A separate cupboard accommodated a washing machine, tumble dryer, ironing board, clothes dryer and powder. (for studios, 2 washing machines and 2 dryers were available in a cupboard off the garage).
The living area had 2 large sofas, tables, DVD, fairly small and oldish flat screen tv, amazing views, and log effect gas fire.
Both bedrooms had underfloor heating, as did both en-suites. The en-suite of the main bedroom had a bath with shower over, whilst the 2nd en-suite had a walk in shower.
Our main issue with the room / furnishings was that the bedrooms had very little storage. The main bedroom only had a wardrobe, so narrow that the hangers were wider than the wardrobe; and 2 bedside tables. The 2nd bedroom was a little better with a chest of drawers and a very small wardrobe. We had to live out of suitcases for the entire week.
As for service, check in was efficient however due to other negative reviews regarding the restaurant, we did not try it so can't personally comment.
During late evening, we phoned reception to report that the remote controls for the DVD / TV's were not working, presumably due to flat batteries. Within about 5 minutes, Paul from reception was at the door with new batteries and provided cheerful and excellent service. A credit to the complex and he should be recognised.
Unfortunately, our 2nd call to reception was less positive. We noticed that the bracket holding the shower above the bath was loose and when turn on, would turn upwards, spraying the ceiling so you could not use the shower without holding it the entire time. The chap at reception commented that since it was a Sunday, no one was available to tighten the loose screw until the following day (if i had a screw driver with me, could have fixed it in a few minutes). Rather than flood the bathroom, we used the shower in the 2nd bathroom. However, sad to report that when we left on the Wednesday, the shower still hadn't been fixed.
In conclusion, whilst we liked the views, large open and modern rooms, there were too many little problems or issues that would not enable us to recommend this complex and would prevent us from staying again.

Room Tip: Floors 8 or 9 in the upper block; or any floors 1 - 5 in the lower block have the best lake views; f...
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Shores, responded to this review, August 20, 2012
We appreciate you taking the time to provide a detailed comment on your recent stay at Oaks Shores. It is disappointing to read that some aspects of your stay did not meet your expectations. I will pass your comments in regards to the storage in the bedrooms and the maintenance issues you experienced to the Hotel Manager for immediate attention. We do hope to welcome you back to an Oaks Hotels and Resorts property again soon.
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Sydney, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 6, 2012

We stayed in a hotel room on level 10 at the Oaks Shores last week for 7 nights. It turned out to be much larger than a normal hotel room, with a balcony (too cold to use in winter obviously!) and even had a view of the Remarkables mountain range which was a lovely surprise!

The room also had a toaster, kettle, complimentary tea and coffee & little milks, mini-fridge, bowls, plates, glasses, cutlery, tea-towel, wash cloth and dish-washing soap (use the bathroom sink), and a hairdryer, all of which were unexpected. This set us up for self-catering breakfast when leaving early for skiing. The heating was wonderful, including under floor heating in the bathroom. The bed and pillows were very comfortable.
The staff were friendly (the restaurant manager even kept the place open for us on our first morning 10min after the breakfast session had finished!), and the daily room servicing (making the bed and making sure we had a supply of soap etc.) was great too.
The distance from Queenstown wasn't a problem as we had a rental car, and the parking was plentiful (under cover or up at the top of the drive). I was actually really pleased with the look and quality of the room.
The negatives are few, but need to be said for a fair review:
Noise -the room being up on level 10 was quite close to the road which means traffic noise could be heard. Also, our room was right in front of the elevator which made a clunking noise every time it went up/down, and our room also had an adjoining door to another room (presumably for creating a larger apartment for families etc.) but you could hear the people next door as if they were in the room with you! Luckily for us that room was vacant for the whole week until the last 2 nights! I am a light sleeper, but a cheap pair of ear plugs did the trick for sleeping undisturbed through the night.
Restaurant - the staff were lovely and the coffee was great, but the breakfast was pretty average especially for the price. We chose not to eat there after the first morning, partly because we were self-contained, and partly because there are better value for money places to eat in Queenstown.
Bathroom - just a bit annoying that there was nowhere to put your soap in the shower except the shower floor (or precariously perching it on the tap!).
Overall - we had a comfortable and warm stay, and The Oaks is a happy medium if you can't afford The Rees or one of the big fancy hotels, but can afford something superior to Blue Peaks or one of the other smaller apartment complexes.

Room Tip: Rooms below level 10 would likely get less traffic noise.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Shores, responded to this review, August 12, 2012
Many thanks for taking the time to comment on you recent stay at Oaks Shores in Queenstown and for providing such a detailed review for us and for other potential guests. It is wonderful to read that you found your apartment to be comfortable and well equipped and our staff friendly. We are pleased we were able to be the perfect base for you to experience Queenstown and go skiing. We look forward to welcoming you back again soon.
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Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 5, 2012

Oaks shores is located about 6 minutes from queenstown by car and there is a bus stop very close by. The rooms vary in quality and I would highly recommend you get the lake view appartment if your budget allows. The lakeview appartment is very nice and has a very large kitchen. The living area is quite big with 2 sofa's and a dining room table, there is also a very nice built in fire place.

The only let down is if you want to use the "free" internet you need to go all the way up to reception (3 levels up) and sit there while using your 30 minutes free. There is a wifi network in the rest of the building but they charge way too much for it to be worthwhile to use.

Room Tip: Lakeview appartments are best
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Shores, responded to this review, August 7, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Shores in Queenstown. It is wonderful to read that we were able to play a part in making your holiday with friends a memorable one. We are pleased you enjoyed the view of Lake Wakitipu from your apartment and found the room to be well equipped. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 30, 2012

We have just spent 14 nights in a 1 bedroom Lake View apartment and cannot speak highly enough of the exceptional service we received from all staff but especially Sonia on Reception.She was very helpful with our enquiries and a pleasure to deal with.The veiw from our room was stunning,we would definitely reccommend Oaks Shores.Don't forget to show the Connectabus driver your room key for a $5 return bus fare into town.

Room Tip: Ask for a Lake View room
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Shores, responded to this review, August 1, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Shores. It is wonderful to read that we were able to play a part in making your 14 night stay an enjoyable one. I will pass your feedback in regards to our staff, in particular Sonia to the Hotel Manager. We are pleased you were able to enjoy the stunning views over the lake and to the Mountain ranges. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 26, 2012

We booked a room on a special deal (EOFY). It turned out to be an unserviced rate & non-refundable. This wasn't mentioned anywhere on the website at the time. So, we ended up upgrading for $30/night to include the room servicing option. We were disappointed as the room servicing only included fixing up the bed linen (no vacuum, no towels changing etc)

The room is tiny with not much space for storage. If you are visiting for longer than 2 nights - this is not recommended option

The breakfast was served only between 8-10 am. This will not suit you if you have booked for an activity i.e skiing as they have an early morning pick up

Room Tip: Apartments are much nicer. If you are on a tighter budget and need a hotel room, look around as ther...
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Shores, responded to this review, August 1, 2012
We appreciate you taking the time to comment on your recent stay at Oaks Shores. It is disappointing to read some aspects of your stay did not meet your expectations. We offer a range of room types with our hotel rooms being the lead in option, moving up to 4 bedroom penthouse apartments, depending on guest needs. We do offer different accommodation packages which involve daily servicing, weekly servicing and non refundable packages, these details are listed in the terms and conditions on our website and third party sites. For environmental purposes, towels and linen are changed if left on the floor, otherwise, our staff will not replace them if they are hanging, signs in the bathrooms which detail this policy. We appreciate your comments regarding the opening times for the restaurant being 8am- 10am. To cater for outside this period, we offer a continental breakfast pack which can be ordered at reception the day prior. When each guest check in, they are given a menu for the restaurant with these details on the back. We do hope you will choose to stay with us again soon
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Sydney, Australia
1 review
3 of 5 stars Reviewed July 20, 2012

We recently stayed in a 2 bedroom Lake View Apartment and were initially impressed at first glance. Upon unpacking our luggage we were amazed there were no drawers and only hanging space for five articles of clothing so therefore the dining table turned into our wardrobe. Jumped into the shower to discover no soap dish, no pantry space in kitchen and two remotes that wouldn't work not happy!! Every apartment hotel I have stayed in has a designated car space per apartment. Not at Oak Shores! It's a free for all to claim a car space and nine times out of ten you will not find one after 10 at night. Upon enquiring at reception I was advised there are 147 apartments and 147 car spaces. After a quick count of car spaces there were no way near that amount of spaces. Big problem !

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Shores, responded to this review, July 31, 2012
We appreciate you taking the time to comment on your recent stay at Oaks Shores. It is disappointing to read that some aspects of your stay did not meet your expectations. I will pass your comments on in regards to the drawers and hanging space onto the Hotel Manager for their consideration. We do hope to have the opportunity to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Shores

Address: 327 - 343 Frankton Road, Queenstown 9197, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#26 Romantic Hotel in Queenstown
#33 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Shores 4.5*
Number of rooms: 130
Official Description (provided by the hotel):
Located on the very scenic Lake Wakatipu, Oaks Shores is a luxuriously appointed Queenstown apartment-style hotel in the most popular New Zealand’s ski resort town, Queenstown. Each spacious apartment is impeccably appointed with chic, contemporary furnishings and balconies, most with stunning views over the lake and mountain ranges (Hotel Rooms do not have views). This perfectly located Queenstown accommodation includes 1, 2, 3 and 4 bedroom apartments, all with under floor heating, double glazed windows and superb kitchens or kitchenettes and ensuite bathrooms. ... more   less 
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Also Known As:
Oaks Shores Queenstown
Oaks Shores Hotel Queenstown

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