On first inspection the apartment looked very good but ---
There was only one laundry for all the apartments and the staff servicing the apartments.
The 'kitchen' facilities were basic and you were clearly discouraged from self catering - a charge of $150 would be levied if you created a 'smell' and a charge of $10 would be made if you left washing up in the sink.
We were accused of causing a stain on the carpet and were told our credit card would be charged with the cost of replacement. We were sent a quotation with the promise of an invoice. However the card was charged clearly before the work was done and we have not received an invoice or any proof the work was actually carried out.
On closer inspection of the apartment it was evident that previous occupants had caused some damage which had not been rectified and it made us wonder whether they had been charged without the work being carried out - heat marks on the wooden table and stains on the dining chairs.
We had to pay in full up front before we were given the key - something we had not experienced in the remainder of our 33 days travelling round New Zealand.
The final insult was to be charged for Freephone telephone calls. We made two calls and were told that because they were a business they were charged and therefore passed the cost on to the customer. We checked the accuracy of this statement with other places we stayed and none of them said they were charged.
- Official Description (provided by the hotel):
- St James Apartments is centrally located in the level hub of downtown Queenstown giving you the opportunity to meander easily amongst the multitude of shopping, dining and adventure retailers. The closest café is a mere 30 metres from our doors and the beautiful Queenstown Garden's are but only a few steps away. You will find us set back amongst tranquil landscaped gardens and trees offering secure off-street under cover parking within our private courtyard. Lift access and a dry ski & storage room will ensure your convenience on arrival and during your stay with us year round. We offer a superb place to relax after a long journey, to enjoy a much-needed break, or to locate yourself centrally for your business trip. Ten apartments are within the St James Apartments complex. All are quiet and have convenient self-catering and bathroom facilities. The apartments range from Studio to our magnificent Executive 4 Bedroom Apartment, the diverse range is sure to meet your needs. Our helpful and experienced staff are only too happy to help you with suggestions as to where to go in Queenstown and its beautiful surrounds; whether you are interested in the local restaurants, wine tours and spa's; or whether you are interested in adventure sports such as the world famous bungy jump we are on hand to book any of the available activities at our friendly reception or assisting you to create an itinerary for your stay in Queenstown. We look forward to welcoming you to our special part of the world soon. ... more less
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