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“Don't go there!” 1 of 5 stars
Review of Alpine Village

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Alpine Village
643 Frankton Road, Queenstown, New Zealand (Formerly BreakFree Alpine Village Resort)   |  
Hotel amenities
Melbourne
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Don't go there!”
1 of 5 stars Reviewed May 14, 2008

Firstly, we got ripped off by booking this place at full price in January because there was a half-price sign up when we pulled into the driveway last week. My husband accidently clicked the pay button twice on their website in early April & is still waiting for his credit card to be refunded.
The TV didn't work so we were moved next door, the oven was dirty & we changed our own lightbulb in one of the rooms rather than go back down to reception. If I remember correctly, we also had to take our rubbish away with us & wash the dishes or be charged extra.
Using the shower got water EVERYWHERE as there was no shower screen & the smell of bleach in the spa bath was so overpowering that we had to get out after 10 minutes & I ended up with a rash. The beds were awfully hard & unless you like a hard bed, this alone should be enough to keep you away.
Go somewhere else.

  • Liked — OK views of the mountains
  • Disliked — Everything else
  • Stayed May 2008, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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33 reviews from our community

Traveler rating
    14
    7
    5
    5
    2
See reviews for
8
12
1
Business
0
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Sydney
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2007

The apartment was great. I will be back. The Apartments are nice and cheerful being of good size and the reception staff i found always happy to help. It’s like a calm oasis in the middle fantastic views of lake and montain and it’s such a luxury. Vijay Booked our trip to Milford Sound with the option of flying back. That was amazing. My wife and i enjoyed our stay at Breakfree Alpine village and would like to thank Vijay & team for a great stay.

  • Stayed April 2007, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 26, 2006

The resort was still partly under construction when we stayed here and we got a very good deal for the place ( NZ $ 150/ Night) for the 2 bedroom apartment overlooking the lake , spread over 3 levels with a lock up garage. Great Property at a very attractive price !

  • Stayed July 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed March 19, 2006

My wife and I stayed there last week and aside from a few minor gripes we had a pleasant experience. The units are a way out of town and would be a long walk if you don't have your own transport, but this is advertised. The buildings are 3 level buildings arranged up the hill between the waters edge and the road. Four rows all up. The bottom floor is a garage that has direct access to the middle floor. The top floor accesses the driveways between the buildings and has no defined car accomodation, though there seemed to be ample room for about one car per unit to park just outside. The units are numbered with a whole number for the bottom unit (with garage) and a number followed by an "A" for the top unit (ie 5 and 5A). Apart from the front row of units the only view the bottom unit has is of the building in front. The top units can look over the top of the unit in front. The units number from the top of the hill down to the water, so if you are in unit 2 for example you are on the bottom furtherest from the lake. We were first placed in a bottom unit which I didn't really like, so my lovely wife used her manners and politely asked if we could have a unit with a view. We were pleased when the girl from reception said it was possible. It made for a more enjoyable time to have a view. The staff were friendly and helpful in our experience. The units were modern and clean. They are not serviced daily. Don't expect new towels and your bed made every day. The beds are very hard!! The first night we spent there my wife was in fits of laughter over just how hard they were. I've been to motels where they leave the plastic on the mattress but they were never that hard. They would have to go to a special shop to get those. Necessity is the mother of invention, so the next night we remade the bed with the extra blanket underneath. You could probably get extra blankets from reception to beef it up a bit more. I haven't suffered any ill effects. The TV did have crappy reception, but I don't go on holidays to watch TV. The kitchen has an oven, microwave, 2 burner gas stove, small fridge and a breakfast bar. The loungeroom adjoins the balcony. Large modern bathroom with heated towel rails, fan heater and hair dryer. No shower screens, but didn't have that much of a problem with water. The windows in the bedroom only have wooden blinds and the front door is glass, which means lots of light from the ample outside lighting comes in. If you like it pitch black when you sleep you'd better take blinkers. There is still construction happening on the site off to the left of view. This didn't pose any problems, with work happening only during the regular hours. In conclusion, I think that I would stay there again if it came at the right price. We had a voucher which made it worth while. There is no way that I'd pay top dollar to stay there.

  • Stayed March 2006
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
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Brisbane, Queensland
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 31, 2005

My husband & I stayed here for 1 week and although we got off to a bad start, we were quite satisfied. It was undergoing major refurbishment and building and the reception area was a mess. When we were shown to our apartment we discovered that the TV didn't work and were offered to have it fixed the next day or move to another apartment. We chose to move. We went up another floor which provided us with better views of the lake and mountains, but were disappointed the bedroom was at the back with no view and plenty of road noise. The photos on the website show the bedroom with a balcony and wonderful views. As it was new it was clean, modern and warm. Incorrect information from reception regarding how close the city centre was saw us walk for nearly 1.5 hours at night. Once we worked out that the bus drove straight past the complex we travelled that way with no problems. We probably would stay there again if there were any specials on offer but would like underfloor heating and an open fireplace for a touch of luxury that you like on holidays.

  • Stayed August 2005
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed December 31, 2005

The Breakfree Alpine Village resort in Queenstown is a total disappointment. Our family stayed in apartments here for a week over xmas/new year. It is very new (some sections still being built). The design is very modern, wonderful views, but lots of little things make this experience awful. The sleek modern apartments have beds that are very cheap, hard and back-destroying (seriously, these make futons seem like soft cushioned mattresses), there are no shower screens so the whole bathroom ends up totally wet, cheap appliances like air conditioners which tend to give up, or terrible reception on the TV, or cheap chinese toasters which will probably start a fire one day. Best of all is the surley staff. You will either have a backpacker who can't answer any questions, or the manager who is unhelful, unsmiling and unwelcoming (don't ask - nothing is possible). Also - be aware that unlike most serviced apartments in Queenstown and Australia - these have a communal laundry in the old fibro shack, which costs $2 a wash. A weekly service involves the towels being changed but nothing cleaned. We checked out, and for the same rate have got a much better and centrally located serviced apartment... with friendly and helpful NZ staff.

Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alpine Village

Address: 643 Frankton Road, Queenstown, New Zealand (Formerly BreakFree Alpine Village Resort)
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Free Parking
Hotel Style:
Ranked #50 of 78 Specialty Lodging in Queenstown
Price Range (Based on Average Rates): $$
Number of rooms: 58
Official Description (provided by the hotel):
Modern, clean apartments on the shores of Lake Wakatipu; all have fantastic mountain and lake views. ... more   less 
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Also Known As:
Alpine Village Hotel Queenstown
Breakfree Alpine Village Hotel
Breakfree Alpine Village Queenstown

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