Three of us stayed at Alpine Village for 2 nights in November 2012. The place came with a bedroom with a King sized bed and a combined lounge area and kitchen. There was also a small balcony for open air dinning. The place was tastefully furnished and was spacious. The decor was modern and had a luxurious feel to it. The bedding was superb and there were 2 two seater comfortable sofas. The unit was very clean. The huge flat screen TV was a plus point. The biggest draw for us was the magnificent views of the Lake Wakatipu. You could just spend hours sitting in the lounge area just looking at the nearby lake and the mountains in the distance.
The bedroom was cosy and the electric blankets provided extra warmth. There was a small wardrobe for you to hang you clothes. Jammed inside as well as an iron and ironing board. A small window let in some light. This room which was at the other end of the unit (oppiste from the lounge area) did not face the lake and faced the car park instead. Too bad. As we requested for an extra bed to be provided (at a cost), we were expecting something reasonably comfortable. What we got was a roll out bed that was so awful. The bed had springs but in the centre of the bed, the supporting bar trapped the thin mattress in the centre. So when you lay on the mattress, the central bar raised your back in an uncomfortable position. This was placed in a corner of the lounge. Since it was so uncomfortable, we took the mattress off the bed and placed in on the floor instead. There was also no electric blanket provided for the spare bed. And we paid extra for this?
We had no complaints with the lounge or the balcony set up. It was luxurious. The kitchen was modern with a marble kitchen top and the appliances were modern and generally well kept. The cutlery was clean and good but some of the pots and pans looked old through over use. While it was clean, it just looked old. For our 2 nights stay, we were only provided with a small packet of dishwashing detergent and no sponges or scrubs for stubborn stains. Thankfully, we came prepared although we were told that this was a fully equipped kitchen. We felt that such basic neccesities should have been provided.
Just be aware that as part of the deal, there is no reception and no clean up service. You are given instructions through email on collecting your room keys at the nearby letter box and you are expected to clean up the place before checking out. They will charge you extra if they feel that you have not cleaned the place up sufficiently. We are not complaining about this but you have to be aware of this before booking this accomodation. What we understood was that units at this location were owned by different owners who engaged this guy (or company) to manage it for them when they were not staying there.
What really marred out stay was that we had not been informed that each unit was allocated a specific parking lot. This lot was indicated by the unit number marker at each lot. When we went out, we had to park at another location as someone else had parked in our lot. Next morning, we received a nasty note from the owners of that lot to move our car. They were not kind. We tried explaining it to them but they only told us to inform the managers. We could not contact the owners by phone. The next day, the same car was parked at our spot again while we were out. This time, we approached occupants in other units for help and this time we managed to contact the manager who told us he knew whose car it was and it would be moved. Turns out, it was his daughter who parked her Audi there and she told us that her dad was the manager and had told her it was ok to park it there. What a lot of nastiness to experience on our holiday. If only we had been informed by email beforehand about the parking arrangements. The manager Pete, did not call us later to explain or offer an apology.
Overall, a great place to stay if you did not need any assistance from the manager and were confined to just 2 people in each unit, given the spare bed that was provided.
- Also Known As:
- Alpine Village Hotel
- Alpine Village Hotel Queenstown
- Breakfree Alpine Village Hotel
- Breakfree Alpine Village Queenstown
- Official Description (provided by the hotel):
- Modern, clean apartments on the shores of Lake Wakatipu; all have fantastic mountain and lake views. ... more less
- Reservation Options:
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