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“good option” 4 of 5 stars
Review of The Black Sheep Backpackers

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The Black Sheep Backpackers
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13 Frankton Rd, Queenstown 9197, New Zealand   |  
Hotel amenities
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“good option”
4 of 5 stars Reviewed August 20, 2012

Stayed for 5 nights - had everything we needed. Location was great, short walk into town. We had a standard double room so no view from the window but we didn't mind because we were out doing stuff most of the day and evening. Kitchen was adequate, toilets were clean and airy, rooms were warm and clean and came with kettle & tea in the double. Free tea & coffee in the kitchen. Showers had lovely hot water. Seemed to be a lot of couples & families there so it wasn't loud at night and had a laid back atmosphere.
If you are planning to be out & about then I think this is a good option.

Room Tip: The standard double rooms seemed to be on the ground floor near the car park - so handy for quick en...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juliana s, General Manager at The Black Sheep Backpackers, responded to this review, August 28, 2012
Hi Guys, thanks for taking the time to give us some feedback that's great.
Sounds like over 5 nights you were able to have a good experience of everything here at The Black Sheep.
We are glad that you found the place light, warm and clean. We have professional paid cleaning staff who do a great job on every finer detail, is our goal! Also glad you liked the free stuff.
your be pleased to hear we are adding more free stuff, we are getting some brand new mountain bikes that will be available for free as well in the next couple of weeks.
Also we continue to strive to have a nice warm hostel and have done a full brand new central heating upgrade to every room in the building.
We also love our relaxed atmosphere, quiet, family & couples are welcomed along with our other backpacking travellers up for some socialising, we are close enough for those of you who want to take the 2 minute walk to town to have a few beers. Thanks again we hope to see you next time.
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233 reviews from our community

Traveler rating
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    44
    18
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See reviews for
9
69
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 25, 2012

I stayed here for 4 nights recently with 2 friends. The location is excellent and is only a 3 to 5 minute walk from town. The hostel has a common room with a tv, internet, couches, bean bags and most importantly...a fire! We stayed in a 6 bed dorm which was warm enough at night time because the heater gets turned on. There are toilets on each floor and although there were lots of others staying at the hostel, I never had to wait for a shower. There is also a hot tub which was relaxing, however it seemed as though tey hadnt changed the water for a while. Lots of other backpackers stayed ehre so its easy to get to know others. As a bonus, the key for the room gets 2 for 1 drinks at the Buffalo bar which is a great incentive!

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juliana s, General Manager at The Black Sheep Backpackers, responded to this review, July 30, 2012
Hi Sean,

Thanks for reviewing us, these constant good reviews have helped us to achieve our certificate of excellence.

we are glad that you found the place warm and comfortable. I have checked with housekeeping and we have added an extra chemical check for the winter months (it gets used lots during the winter as im sure you saw) for the spa pool just to be 100% sure that its in good order! you can rest assured we always keep the health and safety of this as a priority and it also regularly checked by the local council just to make sure.

we are also pleased that you liked the low key atmosphere and found the size of the hostel good to meet other like minded travellers! we like our size as allows us to give a personal touch and get to know people who are around for more than a couple of days :-)

Se you next year hopefully

Cheers,

Management
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Sydney, Australia
2 reviews
5 of 5 stars Reviewed July 23, 2012

This was a great spot, seems to be cleaned throughout the day, as we had to wait to get in the bathrooms, wasent a problem as just used another one.
Lounge is super comfy with bean bags and couches and fire place
Best thing really is staff super helpful, couldnt do enough for us, my partner was sick and they couldnt do enough to make sure we were comfortable.
location is just a few minutes to town, spa pool was a bonus to chill with a beer! thanks guys

Room Tip: upper floor has great views
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juliana s, General Manager at The Black Sheep Backpackers, responded to this review, July 30, 2012
Dear Guests,

Thanks for taking the time to review us. Thats great you got to have a soak in our hot spa pool!

we are pleased that you found all of our staff helpful and location of course being near to town.

hopefully your partner is on the mend and you will come back from oz and stay with us again! we just had 30cm of new snow so its looking like its going to be a great ski day tomorrow :-) see you next time

Cheers,

Management :-)
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Wellington, New Zealand
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 22, 2012

The room was pretty small, without bedside tables, not very comfortable. The shared bathroom was far from the room and very inconvenient for a cold place. However, staff were quite friendly.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juliana S, General Manager at The Black Sheep Backpackers, responded to this review, July 22, 2012
Dear Guest,
Thanks for your comments and tips on how to improve.

We have looked at the room you stayed and have added some extra tables to store your gear!
We are currently adding the bathrooms on to our central heating system and looking at covering in the walkway you talked about, next week.

We know Queenstown can be a cold spot, so appreciate any extra warmth is great on top of our central heating and cosy lounge with log fire.

Thanks for finding us all friendly and helpful, we strive to achieve a top level of customer service.

We hope you enjoy the rest of your travels and give us the opportunity to host you again.

Regards,

Management.
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Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 15, 2012

The kitchen was dirty and very basic: no spices, salt & pepper etc like nice, homely backpackers have.
The women's bthrm upstairs was disgusting - freezing cold, no shower cubicles or place to change, hang your towels, drains clogged with hairs.
Don't rent the bikes there either - they break or things fall off them during the ride.
Oh and the spa. Forget about it- was out of commission for most of our stay.
Totally not worth staying here.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juliana S, General Manager at The Black Sheep Backpackers, responded to this review, July 22, 2012
Dear Guest,

Many thanks for taking the time to review your stay with us to help us improve. We have a fresh herb & Salad garden, as this was so popular we are just in the process of re planting this for our guests and herbs and spices as an addition could really compliment this. On top of free, tea, coffee, sugar and our free food shelf! Thanks for that.

Apologies you may of not been able to get to the spa at your desired time, We do sometimes need to change the water to meet relevant health and safety standards, this can take a 12-24 hour period for the spa to re heat to full temperature and during this time, whilst we balance chemicals we do put a re heating notice on it.

We have addressed your housekeeping concerns, our bathrooms our currently cleaned 3 times a day by professional cleaners. After the recent cold snap of weather (you never know in Queenstown) we have upgraded all heating in the bathrooms to add this to our central heating system. We hope this will cover all areas.

Many Thanks,

Management :-)
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Stockholm, Sweden
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 1, 2012

My husband and I absolutely LOVED this backpacker hotel and we stayed in many during our 2 months in Australia and New Zealand. We had a twin room. It was clean, quiet and cheap. The location was very convenient, just a short walk to the town center but in a quiet neighborhood. And last but not least, I can't say enough good about the staff. The front desk folks were friendly and very helpful. We spent 4 nights there and hated to leave.

Room Tip: We were in Rm 20 and it was very quiet.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juliana S, General Manager at The Black Sheep Backpackers, responded to this review, July 22, 2012
Dear Guest,

Thanks for taking the time to review us and we are also sad that you had to leave; we always wish that people can stay longer. We are glad that you found us well priced, clean and quiet 

Its such great feedback to know we were your favorite spot after 2 months of travelling, that’s just awesome :-) and glad that you found the room of an excellent standard for the price.

We are glad you like our quiet but close to town location just a few minutes (we also love this when we need to go to town) lol.

Kind Regards,

Management
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Kuala Lumpur, Malaysia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 31, 2012

Clean room and 10 mins walking distance to town center. However you can hear the next door conversation when you are in the room ... so don't make too much noise when you are .......

Room Tip: Take the upper rooms .... those room at the lower floor you will hear foot steps when you are in th...
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  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juliana S, General Manager at The Black Sheep Backpackers, responded to this review, July 22, 2012
Dear Guest,

we are pleased you liked our well priced rooms and just a few minutes to the town.

Thanks for choosing The Black Sheep backpackers.

Regards,

Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Black Sheep Backpackers

Address: 13 Frankton Rd, Queenstown 9197, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Free Parking Kitchenette
Hotel Style:
Ranked #42 of 81 Specialty Lodging in Queenstown
Price Range (Based on Average Rates): $
Number of rooms: 23
Official Description (provided by the hotel):
Looking for a home away from home? The Black Sheep Queenstown Backpackers, located beside the historic Queenstown Gardens, offers guests a convenient place to stay in the heart of the stunning alpine resort. Our central location is one of the sunniest in town and offers 360° view of the stunning local mountain ranges including the famous Remarkables. Located just a short stroll from town, The Black Sheep has a lot to offer guests including: An awesome team of friendly staff, comfortable rooms and exceptional facilities – did we mention we have a spa pool? If you are looking for affordable accommodation in Queenstown and think staying in a relaxing and homely environment after busy days spent exploring the 'Adventure Capital of the World' sounds ideal, look no further, we've got you covered at The Black Sheep. ... more   less 
Also Known As:
The Black Sheep Backpackers Hotel Queenstown

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