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“Great location” 4 of 5 stars
Review of Novotel Queenstown Lakeside

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Novotel Queenstown Lakeside
4.0 of 5 Hotel   |   Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand   |  
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Ranked #25 of 57 Hotels in Queenstown
Houston, Texas
Top Contributor
89 reviews 89 reviews
22 hotel reviews
Reviews in 44 cities Reviews in 44 cities
41 helpful votes 41 helpful votes
“Great location”
4 of 5 stars Reviewed March 22, 2014

I enjoyed my stay at the hotel. It was a great location close to the water and beautiful gardens. The room was not huge but was comfortable, two Queens, French doors to patio, bathroom had tub with hand shower which was awkward, no room for toiletries, heated towel rack was nice, free WiFi in lobby for a limited period. On arrival I found plumbing trash in the bathroom. The hotel was very apologetic and in fact left me a couple of complimentary drink vouchers which I thought was very nice of them. Also had an incident with the hairdryer which kept cutting out. Reception immediately brought me a new dryer. I was pleased with the responsiveness. Breakfast was good.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this review, March 22, 2014
Dear LJV1515,

Thanks for taking the time to review your recent stay with us. By all accounts it appears that you enjoyed your stay with us and found the hotel location superb.

It was slightly disappointing to hear that there were a few detractors to your overall experience with us, although it is always pleasing to read that our team was fast in being able to rectify the situation. It's comments like yours that the team will appreciate in knowing they have been able to assist when something went wrong.

Thanks again for your feedback and we trust you enjoyed the rest of your time in NZ.

Regards,

Sam Sherer
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,950 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bengaluru (Bangalore), India
Top Contributor
204 reviews 204 reviews
78 hotel reviews
Reviews in 67 cities Reviews in 67 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed March 21, 2014

The location is bang on, right next to the Queenstown lake. The entire bars, restaurants, shopping area, casino etc. are just opposite in walking distance. The hotel is modern, rooms are not large but comfortable. The buffet breakfast was quiet good. The staff is courteous. The free wifi is in lobby only for 30 minutes. Will definitely recommend for location.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this review, March 22, 2014
Dear Nareshm,

Thanks for taking the time to share with us your positive experience with us. We are glad that you enjoyed the hotel location being so close to the center of Queenstown.

It's great to hear that you enjoyed our breakfast buffet, something that we have worked very hard to ensure is of the best quality to you. It's ultimately our staff that make a difference and it's pleasing to read that you found them to be courteous throughout your time with us.

Thanks again for your review and we look forward to welcoming you back to the hotel in the near future.

Regards,

Sam Sherer
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowmanville, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 14, 2014

Location was walking distance to all the amenities downtown Queenstown. Room was a good size and was clean. Hotel seemed very modern. The free wifi was very limited (think 50mb) and once logged on you had 30minutes of use in 24hrs. Hopefully your quick if your checking emails or getting directions.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this review, March 23, 2014
Dear Jason M,

Thanks for sharing your review in relation to your recent stay with us. We're extremely pleased to hear that you enjoyed the hotel's location and being close to the local amenities of town.

In regards to the Wifi throughout the hotel, we do offer the alternative solution of the Mac Stations in the lobby which our guests can use free of charge if they so choose.

Thanks again for your feedback and we trust you enjoyed the rest of your time in NZ.

Kind regards,

Sam Sherer
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Queenstown Lakeside

Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Ski-In / Ski-Out Wheelchair access
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Queenstown
#12 Business Hotel in Queenstown
#13 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#24 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Official Description (provided by the hotel):
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with contemporary decor and attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown’s iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel recently underwent a major refurbishment and offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features inspiring artwork by renowned New Zealand artists, comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel

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