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“I always come back!” 4 of 5 stars
Review of Novotel Queenstown Lakeside

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Novotel Queenstown Lakeside
4.0 of 5 Hotel   |   Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand   |  
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Ranked #25 of 57 Hotels in Queenstown
Perth, Australia
1 review
1 helpful vote 1 helpful vote
“I always come back!”
4 of 5 stars Reviewed March 1, 2013

Great location on the lake, close to the Queenstown gardens (which are just gorgeous to go chill out in) and the town centre. Friendly staff and a good breakfast selection at their Elements resturant. I always book a top floor room with a kingsize bed facing in toward the rose gardens- nice and quiet. Must be good, I keep coming back!

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, March 4, 2013
Dear Nickyarmstrong

Thanks for staying with us and giving us your feedback - we appreciate the feedback that we get from a number of sources and do use it to make sure we are looking after our guests.

It was fantastic to hear that you always come back - we look forward to you returning soon and if there are any wasy we can make your stays even better please let us know.

Regards

Jim Moore
General Manager
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1,959 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
Bali, Indonesia
1 review
4 of 5 stars Reviewed March 1, 2013

First visit to Queenstown is impressed with Gorgeous View of Lake Wakatipu. The hotel is situated perfectly on the lakeside and our room facing to the lake. The room is very clean and comfortable. Housekeeping is very taking care of the room all the time. Staff attention is great and they are helpful. Free internet in the lobby is easy to use. We will return again for sure.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, March 4, 2013
Dear Ranggara

It is good to see that you have been captured by Queenstowns spell and the beauty of the local region - we love it too and are lucky enough to live here.

Your positive comments about the staff and the experiences you had will be passed on and we look forward to having you return one day.

Thanks

Jim Moore
General Manager
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Sydney, Australia
1 review
5 of 5 stars Reviewed February 27, 2013

I will absolutely stay at Novotel Queenstown again. The location is fantastic situated on the edge of the lake and the edge of action in town. No need for a car as everything is at your doorstep yet not too noisy. The room was lovely. Very clean, nice and modern and a lovely view over the rose garden out to the lake. Service was good - some minor language barriers at concierge and on the front desk but generally pleasant. Thank you.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, March 4, 2013
Dear Worldtravelexplore

Thanks for your review - nice to hear that you had a very positive experience.

The Hotel has staff from around 24 different nationalities which helps us look after so many guests froma arange of countries - all of the front line staff also have reasonable English but we accept that at times communication with guests from a range of countries can be challenging. We do however feel this also adds to the experience and we hope that the mix of cultures enhances the experience rather than detracts from it in most instances.

We do hope that you will come back and see us soon

Thanks

Jim Moore
General Manager
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Hong Kong
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 27, 2013

Stayed only one night at the lake view room after 10 hours flight. Very convenient located, Lake Wakatipu is in front of the room with view of the Skyline Gondola. Staff are very friendly. The breakfast is EXCELLENT with whole salmon and fresh carrot to juice yourself!!!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, March 4, 2013
Dear Drfishhk

Thanks for your positive review - it is always nice to hear that our guests have enjoyed the experience of Queenstown and all that the Hotel offers.

We are getting excellent comments in general about our breakfast so tahnks for that and also as always the views and location of the Hotel get mentioned often.

We do hope that you traveled safely home and that you will come back and see us again one day soon.

Thanks

Jim Moore
General Manager
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Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 27, 2013

We stayed at the Novtel Queenstown on arrival fom Australia. Checkin was efficient and service by staff was very good. The only downside for service is the WiFi access. Only very limited amount provided and limited access in lobby etc. Could get small amount more free if you bought a drink. Compared to every other place we stayed in NZ this was the most limited access. We were travelling independently so rely on WiFi access to research and book actvities. The breakfast was included in our accommodation and was very good standard.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, March 4, 2013
Dear Heather M

Thanks for your positive review - good to hera that you liked the breakfast, the staff were good and the location worked for you.

Thanks also for your comments about WIFI - as we all know this has become a topic that many guests mention and is clearly important to a lot of people. We continually look to see if we can keep upgrading the systems that we use and get the costs to a point where they can possibly be included within the room rates - with more and more people requiring the service this will no doubt be the case sometime soon. While our competition still charge and while the costs are still not at that level we have a number of options such as the free mac stations and free Wifi in the lobby.

We appreciate your comments and again thank you for staying

regards

Jim Moore
General Manager
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Izu
Senior Contributor
46 reviews 46 reviews
35 hotel reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 26, 2013

Stayed just one night at the start of our three weeks in New Zealand. The hotel is what you would expect for a big chain. It has all the facilities and it is well located to walk around town, but separated enough from the noise. It is nice to walk around. Restaurants are nearby and the Hertz rent a car was just in front! We had a special rate. Breakfast was extra but it was very good. I only did not like that we need to pay extra for using credit card. But that seems to be the case in some places in New Zealand (mostly chain hotels, smaller places do not charge for it). So if you want to avoid this have your meals in outside restaurants where they will not be charge you for the use of credit cards! We actually had dinner at a nice restaurant nearby Botwana Butchery which I recommend.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, March 4, 2013
Dear Odoriko

Thanks for your comments - it was good to hear that you found the Hotel quiet dispite being so close to town.

We appreciate you staying with us and would love for you to come back and stay again

Regards

Jim Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Queenstown Lakeside

Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Ski-In / Ski-Out Wheelchair access
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Queenstown
#12 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#24 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Official Description (provided by the hotel):
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with contemporary decor and attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown’s iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel recently underwent a major refurbishment and offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features inspiring artwork by renowned New Zealand artists, comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel

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