We stay at 5 star hotels on our holidays and always look forward to the great service that distinguishes 5-star hotels. The Eichardt- in queenstown was a huge disappointment where we stayed a week over the New Years break. The location is fantastic and staff (very limited) were kind and helpful. However it seemed clear that eichardts is not focused on offering the 5 star hotel experience at the level of other boutique hotels ( like the browns hotel in London and others where we have stayed.) the price was 1500 NZD per night and not worth it because the hotel had limited staff and it made us - the clients-uncomfortable to further stretch the staff. The receptionist/concierge was also serving food, doing turndown service, moving luggage, serving drinks. As a client , while we paid 5 star prices, did not get the corresponding service but the staff was trying so hard that we empathized with them and did not want to ask for any of the amenities (eg turndown service not done because they were short on staff or .cleaning staff to vacuum as part if the daily cleaning or waiting 30 minutes for breakfast because there is one cook). As we did he Routeburn trek prior to checking into the Eichardt, our first night in queenstown was at the Novotel queenstown where we paid 250 NZD per night. While the Eichardt property location is nicer, the location was the same as the Novotel. The service was arguably better at the Novotel where they had enough staff to address customer needs. It seems a shame that a property like eichardts is cutting corners at the expense of the guests customer experience and we felt really badly for the staff who were run ragged. It seemed like a comedy movie where the same person who is booking your activities is serving your breakfast who is doing the turndown service and then making drinks in the bar! Pet peeve- for a 5 star hotel breakfast you expect fresh orange juice and even on that the hotel was cutting costs with bottled concentrate "pure" juice (we saw them pouring from the plastic containers purchased at the supermarket). I am glad to know that the hotel is making money but I think it will be short lived if customers do not have a good experience . Our advice if you want a quality boutique experience --save your money ( don't stay at the eichardts in queenstown) and stay at one of the many other hotels in town and book at a real 5-star boutique in another city where you get what you pay for.
- Official Description (provided by the hotel):
- HM Magazine (Australia) Best New Zealand Hotel 2014. Eichardt's (I-carts) Private Hotel provides fine accommodation in five luxurious Hotel Suites, four Lakefront Apartments, and the Eichardt's Residence, all located in the historic district on a premium lakefront position at the heart of Queenstown's cafe and restaurant precinct with some of the finest international shopping labels an easy stroll away. The Hotel reflects contemporary provincial elegance, its modern features in perfect harmony with the distinctive antiques and luxurious furnishings of this New Zealand icon. The Lakefront Apartments, just a few paces away from Eichardt's Private Hotel offer stunning views of Lake Wakatipu and nearby mountain ranges. The Residence, located on an elevated position, a few minutes walk from the hotel is set over three levels and offers three suites, each with large ensuite, movie theatre, full European kitchen, and three lakefacing balconies. Queenstown's premier lakefront address offers a welcoming and stylish environment for sampling mouth-watering creations and timeless cocktails. Eichardt's Bar oozes the warmth, comfort and style of this beautiful old hotel with amazing views of the lake and surrounding mountains. ... more less
- Reservation Options:
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- Also Known As:
- Eichardts Private Queenstown