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“Nice enough” 4 of 5 stars
Review of BreakFree The Point

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BreakFree The Point
4.0 of 5 Condominium   |   239 Frankton Road | PO Box 1775, Queenstown 9300, New Zealand   |  
Hotel amenities
Christchurch, New Zealand
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Nice enough”
4 of 5 stars Reviewed March 20, 2014

Staff helpful
The road to our room pretty steep and not much of a view but get what you pay for.
Seemed to be a lot of perminate residents there also so a bit noisy early in the morning when they left for work.
20 minute work from town and taxi was around 15 dollars to come back great value in that respect.
Decor and cleaning could do with some attention in bathrooms but part from that a relaxing stay.

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queenstown5, Manager at BreakFree The Point, responded to this review, November 4, 2014
Kia Ora Fraynz

Thank you for your review.
You are correct that there is a small number of permanent resident. I am sorry this has impacted on you relaxation. I can assume that you were in the studio and this is why you have been affected. I would love to see you back and would offer you a apartment so as you can experience the difference.
I have discussed the bathroom with our housekeeping team.
Kind regards Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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90 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Ballarat, Vic
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 17, 2014

We stayed for 6 nights.
On arrival we were about 7pm so reception had closed but contacted number and key was left in outside safe with all details that we needed.
It is on a very steep slope, but so are most things in Queenstown.
The jetty was handy for the water taxi and it is a lovely walk along the Frankton track. The walk into town is approx. 15 minutes, but we had a car so it was no trouble at all.
Great sized apartment, but only problem was that there was 2 bathrooms/toliets downstairs, but none upstairs.
We stayed in Room 14 which had no access from where the car was parked so had to transfer all suitcases etc. up the hill then the stairs. At the top of the stairs the outside light wasn't working, so needed to be careful in the dark.
Very quiet, even though it is close to a road - bedrooms were located downstairs.
All in all a good spot - no swimming pool which could of been handy for the kids as the lake is pretty cold for swimming.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queenstown5, Manager at BreakFree The Point, responded to this review, November 4, 2014
Kia Ora Gerry175
Thank you for your comments. I am pleased you stay was enjoyable enough despite a few minor hiccups with parking and a broken light.
The rooms are quiet as you have stated and you are correct about the lake being cold. I take on board your comments about a swimming pool and we could certainly look at this in our long term plans for the complex.
We would love to welcome you back. Regards Craig
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Auckland, New Zealand
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 27, 2014

I left a message after booking asking if it ok for someone to drop something off for me before my arrival. I got no reply.
We arrived at almost exactly the time expected (evening), but no one in reception and only an answer phone response from the wall phone. AFter standing in the rain for 10 minutes we tried again and someone pick up... advised key in the safe.
The TV does not work and no instructions on how to work it.
The furniture needs a serious clean.
The place feels like no one cares about the customer.
Will not stay again.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queenstown5, Manager at BreakFree The Point, responded to this review, November 4, 2014
Kia Ora GRPB
Thank you for your comments. We do take on board what you have stated and it is unfortunate that this has soured your stay.
As a small resort we have limited hours of reception. A after hours service is provided whereby your key and instructions are in a safe box outside reception and next to the after hours telephone. When you pick up the phone, it is diverted to a mobile. unfortunately, the phone was busy with another call.
The Television's are set on the AV channel required to view television. It would appear that you have used the television remote and not the Sky TV remote to change channels. This has defaulted the television of the AV channel.
I have discussed the cleaning with our housekeeping team.
Regards Craig
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Bonn, Germany
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 13, 2014

Just wanted to highlight some little things about this place. Modern furnishings. Decent size kitchen and great views of The Remarkable and the lake. Has a jetty nearby for water taxi. Not close to bus stop. 20 mins walk to downtown queenstown. Some appartments on very steep slope. No good for people with walking difficulties. Balconies too small for number of guests. Wife cost extra. Comes with soap for washing machine. busy road nearby causing noise early in morning for some appartments. Good reception help.

Stayed February 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queenstown5, Manager at BreakFree The Point, responded to this review, November 4, 2014
Kia Ora Martin W
Thank you for your review. We value all feedback that helps us improve our guest expectations and experience.
Regards Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Curlewis, New South Wales, Australia
Top Contributor
73 reviews 73 reviews
40 hotel reviews
Reviews in 33 cities Reviews in 33 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 27, 2013

After travelling for two weeks it was so nice to stop for 4 nights in a row...and this location was a great place to unwind and enjoy Queenstown. As they couldn't accommodate 4 single beds in a two room apartment we were upgraded to a three room - wow wow what luxury. Fantastic views from every window. Huge living area upstairs and two bathrooms - with 4 women that was important! Only downside - parking was really difficult and the wifi a bit disappointing. However a quiet location and able to walk along the lake as the track was at the doorstep.

Room Tip: Weekly wi fi rates better value than daily. If you want to walk to dine/drink this is not a good loc...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queenstown5, Manager at BreakFree The Point, responded to this review, November 4, 2014
Kia Ora AngeM2381

Thank you for you positive review. I am pleased that you and your friends enjoyed the premesis and Queenstown. I look forward to welcoming you back.
Regards Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 4, 2013

Stayed 3 nights here in the 2 bedroom apartment in a party of 4. Views were just amazing! The lady at the reception was very welcoming and immediately pointed us out to the brochures for everything available in Queenstown.

The apartment was very functional and beautifully prepared. Washing machine and dryer were both located in the bathroom so it was very convenient. Location of the property was about 5mins drive from the town centre so it was quiet, yet you know you aren't far from everything.

We were allowed to leave our car with the property on our checkout day while we went on a morning tour and would only be back after noon time. Really appreciated the nice hospitality! Keep it up!

Stayed November 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queenstown5, Manager at BreakFree The Point, responded to this review, November 4, 2014
Kia Ora Kento1985
Thank you for your great feedback on the property and staff. I really appreciate that you have taken the time to comment. It does make us happy that we are doing a good job and that you enjoyed your time at Breakfree the Point and Queenstown.
Would love to see you back.
Regards Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NSW
Top Contributor
61 reviews 61 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 16, 2013 via mobile

Not really within walking distance to town, and not really many nice cafés or restaurants nearby. They are at least half an hour's walk away. The view is spectacular. Facilities are great in general. But I still don't understand why any serviced apartment will charge soo much for with-fi. It's a huge and perhaps only let-down. It's 2013! Time to step up your game Peppers!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queenstown5, Manager at BreakFree The Point, responded to this review, November 4, 2014
Kia Ora SOONSW
Thank you for review. you comments are taken on board.
It is true that we are 1.5kms from the CBD but the lakefront setting does allow the Point peace and tranquility and away from the traffic of town.
I understand your frustration with the wifi, however, like other hotels we do not build the cost of wifi into the room cost. This allows us to offer better rates for the customer.
Kind regards Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BreakFree The Point

Address: 239 Frankton Road | PO Box 1775, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #34 of 81 Specialty Lodging in Queenstown
Price Range (Based on Average Rates): $
Hotel Class:4 star — BreakFree The Point 4*
Number of rooms: 21
Official Description (provided by the hotel):
Located just 1.5 Kilometres from the centre of Queenstown, BreakFree The Point offers a range of holiday apartment style accommodation ideal for families, couples and groups. Queenstown is a vibrant and picturesque city sitting on the shores of Lake Wakatipu and surrounded by The Remarkables mountain range. Renowned for adventure, during winter Queenstown is a haven for adrenalin snow sports lovers while summer sees visitors tramping through the mountain ranges. For the adrenalin junkies jet boating, bungy jumping, river surfing, whitewater rafting and heli-skiing are on offer while walking, sailing, hiking, climbing, fishing, cycling, golfing, skiing and mountain biking offers something for everyone. For a more relaxed holiday there is a great range of shopping and over 160 licensed bars, cafes and restaurants to try with a number of options positioned along the shores of Lake Wakatipu. The resort offers spacious studio, 1, 2, 3 and 4 bedroom apartments. All feature ceiling fans, double glazed windows, laundry facilities including an iron and ironing board and Sky TV. Most accommodation includes views of Lake Wakatipu and 1, 2, 3 and 4 bedroom apartments have under-floor heating for the cold winters. Onsite guest services include secure undercover parking, in-room internet access and express checkout. Recreational facilities include a tennis court with lake and mountain views and a lakeside private jetty is just a one minute walk from the resort. ... more   less 
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Also Known As:
Breakfree The Point Hotel Queenstown

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