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“Generally very good” 4 of 5 stars
Review of Crowne Plaza Queenstown

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Crowne Plaza Queenstown
4.5 of 5 Hotel   |   Beach Street, Queenstown 9300, New Zealand   |  
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Ranked #22 of 61 hotels in Queenstown
UK
Top Contributor
79 reviews 79 reviews
73 hotel reviews
Reviews in 62 cities Reviews in 62 cities
41 helpful votes 41 helpful votes
“Generally very good”
4 of 5 stars Reviewed January 27, 2014 via mobile

Great location in centre of town with super lake views from most rooms. Very friendly and helpful reception and quick parking valet service. Our room was modern and bright and nicely decorated. So why not 5 stars?
We found some faults with the cleanliness of the place. Firstly my wife found what looked like semen stains on the inside of the furry bed throw. Not a lot, but enough. Then outside and just above our room door there was a small spiders nest with lots of small spiders. And finally stuffed into a gap on the balcony there were 3 or 4 cigarette ends left from previous occupants. When all this was pointed out there were profuse apologies, and things were rectified quickly and excuses were made about falling in the gap between room service and maintenance. Actually I don't care. It points to poor supervision. The hotel should not have to rely on customers to point out these issues. But we would stay again

Stayed January 2014, traveled as a couple
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811 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
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English first
Auckland Region, New Zealand
Top Contributor
106 reviews 106 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 26, 2014

This hotel delivered on everything one wants. The concierge was just so so so helpful from start to finish with suggestions and bookings. The room was great and the lake view was stunning. It was just a great way to cap off an engagement weekend. Def will be back. Thanks for a great stay.

Room Tip: Def try room 503. What a view.
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 24, 2014

My husband & I stayed here for a 3 night stay recently that was very enjoyable as the hotel is very well located close to everything. The view from our room of the mountains was beautiful. The bed room was very clean & comfortable. Staff & service wax great. Good breakfast. We especially liked that the hotel is within walking distance of everything. Would be happy to recommend this hotel to family & friends.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, January 28, 2014
Dear WestAusTraveller,

Thank you for taking the time to write a review of your stay.

I am pleased you had an enjoyable stay and found our location convenient and staff friendly.

Thank you again, I will be sharing your comments with our team.

Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 23, 2014

IHG Rewards membership helps you get a good room with a balcony and lake view. This is a stunning location and a very good hotel with great staff. The sixth floor corridor carpet is a little tired but everything in the room was what you would expect from the Crowne Plaza brand. The balconies are side on to the lake on this floor, which is fine. The restaurant is good, but do try a Fergburger while you're in town - they are legendary and arguably the best burgers in the world.

Room Tip: best views on the 5th and 6th floors (6 is the top floor). Take the cable car up to the mountain top...
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golg coast
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 22, 2014

Crowne Plaza has got to be the best place to stay in this town.
You are in the hub of everything, walk across the road and all the great eat places are right there, also the lake and all the boats, including the famous steam boat.,the lake is just beautiful and the mountains round the area, you could be anyplace in the world.
The hotel is real nice, very up market, staff is Excellent
We really could not fault the hotel

Room Tip: Ask for a lake view room, just lovely
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, January 22, 2014
Dear Andrew Y,

Thank you for your review, I am pleased you had an enjoyable stay with us.

Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
69 reviews 69 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 21, 2014

So ours was a 10 day honeymoon (Nugget point, Lake Tekapo & last being Queens Town). We had saved the 'best' for last & were looking fwd to a more luxurious/comfortable stay during our last 3 days.

We were disappointed! Yes it is in the heart of the city but it's safe to assume that there should be other advantages of a luxury hotel?

1. The room itself. It looked very basic. Not welcoming at all! They seem to highlight on the various pillow options they can provide for you but by then you're already put off!
2. The Bathroom. No great shakes. No heated bathroom floors
3. A bit of cold draft escapes from the balcony doors
Imagine how the above 2 factors can effect you during winter!!!
4. Chipped wooden doors, stains etc
5. Small bath tub and worse! No good water pressure in shower. That's the worst thing ever. It's a basic expectation from any good hotel
6. Room service food rates are quite reasonable

The ups
1. As per my mail request to reservations, they did put us up on the top floor (7th floor). But lift's go up only till the 6th floor so for elderly couples this may be a problem
2. The view of the remarkables and the lake is actually remarkable
3. Central location but this can go terribly wrong if there are heavy rains all day and all you can do is stay in your hotel room and that's nothing special cause of the above :(
4. I was unwell for a bit and asked for a hot water bag, which was made available promptly
5. Comfortable enough bed

Though the downside of their service was not noting down room service orders correctly. I had ordered a wholemeal sandwich and I got white bread instead (haven't had white bread in yrs but was so hungry that I didn't bother returning it. When I mentioned this on checkout, they just made a note of it with a small 'sorry').

If you're a group of friends looking for a decent enough hotel to just sleep in then go for it. For couples, i'd say- try other hotels! This one is worth a miss!

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, January 28, 2014
Dear Globetrotter-Saabrin,

Thank you for taking the time to write a review of your stay.

I am very disappointed to read that your stay was not as expected and I will personally be inspecting the room you stayed in with our Chief Engineer and rectify any shortcomings.
I am glad we were able to allocate a preferred floor for you and that you found our beds comfortable.

Once again thank you for your feedback I will be sharing your comments with the team and use them as part of our continuous improvements program.

Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Top Contributor
69 reviews 69 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 21, 2014

This hotel is in a perfect location. We stayed here for two nights and did not touch the car once, everything was in walking location. (we have a 2 and 6 year old that walk too) The staff were very friendly and helpful and as IHG gold members the everything was ready for us to check in straight away when we got there (the kids loved the complimentary water and chocolate at night) . This hotel is right across the road from the wharf with many options to choose from there. I strongly recommend staying here.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, January 22, 2014
Dear megan h

First of all thank you for being an IHG rewards gold member.
Thank you for taking the time to write a review of your stay.

It is great to hear you enjoyed your time with us

I look forward welcoming you back in the future.

Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Queenstown

Address: Beach Street, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Queenstown
#18 Romantic Hotel in Queenstown
#19 Family Hotel in Queenstown
#22 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Queenstown 4.5*
Official Description (provided by the hotel):
Explore inspirational Queenstown from the fantastic central location of Crowne Plaza Queenstown, overlooking Lake Wakatipu and the Remarkables mountain range.The dramatic lakeside Crowne Plaza Queenstown hotel is a tiered building of white concrete and glass, giving many of our rooms lake or mountain views. You'll receive a warm welcome from the moment you step inside the vibrant Lobby. Head to your chic room to relax as we take care of your luggage.Right next to picturesque Lake Wakatipu, Crowne Plaza Queenstown is at the heart of Queenstown's attractions. We're a 5-minute stroll from the Skyline gondola and Queenstown Airport is only 15 minutes away. The Central Otago wine region is a 20-minute drive.It’s the perfect ski holiday hotel with all pre and apres ski services smoothly delivered. ... more   less 
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Also Known As:
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza

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