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“Nice hotel, well located” 4 of 5 stars
Review of Crowne Plaza Queenstown

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Crowne Plaza Queenstown
4.5 of 5 Hotel   |   Beach Street, Queenstown 9300, New Zealand   |  
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Ranked #21 of 57 Hotels in Queenstown
Chelmsford, United Kingdom
Top Contributor
225 reviews 225 reviews
31 hotel reviews
Reviews in 81 cities Reviews in 81 cities
102 helpful votes 102 helpful votes
“Nice hotel, well located”
4 of 5 stars Reviewed February 3, 2013

The Crowne Plaza is a nice, modern hotel located close to the lake shore. Our room was comfortable and well equipped, although we didn't have much of a view of the lake. They have free valet parking, you just pay the $15 car park charge and a good concierge service for booking excursions.

Room Tip: Get a lakeside room if you want a good view.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, February 7, 2013
Thank you for staying at Crowne Plaza Queenstown and leaving your positive feedback. I am pleased that you had a comfortable stay and made the most of the valet parking and concierge service.

We look forward to welcoming you back on your next trip to Queenstown.

Best regards,

Reinier Eulink
General Manager
Crowne Plaza Queenstown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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887 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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Sydney
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed February 1, 2013

We stayed at the Crown Plaza in December 2010 for 5 nights during Christmas.

Our King room with lake views was spacious, clean and tidy. Located on the upper levels of the hotel this room offered fantastic views of the Lake Wakatipu and The Remarkables mountain range as well as a private balcony.

The hotel is conveniently located in the middle of Queenstown near the Lake, Restaurants, bars & cafes. You can easily walk everywhere in town.

Breakfast was not included in the room rate but there are plenty of cafes and restaurants to choose from nearby.

We used the valet parking at the hotel which was very convenient.

Although the hotel is a little dated and rooms need an upgrade, the location and the views make up for it. I would recommend staying at this hotel if you would like to enjoy amazing views from your own private balcony without expending a fortune.

Room Tip: Rooms on the upper floors with direct lake views
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
240 reviews 240 reviews
78 hotel reviews
Reviews in 104 cities Reviews in 104 cities
268 helpful votes 268 helpful votes
4 of 5 stars Reviewed January 31, 2013

This hotel is not "in the centre" of town as has been commented previously but probably located even better as it is on the western edge of the town centre with the convenience of just a few minutes walk to everywhere without too much noise.

We had a room on the 5th floor with a balcony and the view, not only from the balcony but also from the bed, was just fabulous - overlooking the 'beach', lake and mountains.

The room size was reasonably large, attractively decorated and well laid out with a very comfortable king-size bed. On the downside, the bathroom was too small with the shower in the bath and a plastic shower curtain. The air-con. was not very good although there was unusually hot weather. Breakfast was adequate but not great.

As commented by others, the attitude of the staff and their friendly and helpful manner was very evident and appreciated - esp. Shree in reception for us.

We would have little hesitation in staying here again.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, February 7, 2013
Thank you for leaving your great feedback on Trip Advisor. We are thrilled that you enjoyed our convenient location and made the most of the breath-taking views from your room. It’s great to read that you had a restful sleep in our king bed however, I am sorry that you had issues with the air-conditioning. We take all feedback seriously and we will discuss your comments internally with the team.

It’s pleasing to hear the team were warm and enthusiastic during your stay as we have a strong service culture at Crowne Plaza Queenstown. I enjoyed sharing your feedback with the team and Sheree who really appreciated the kind sentiment.

Best regards,

Reinier Eulink
General Manager
Crowne Plaza Queenstown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 29, 2013

I would highly recommend the Crowne Plaza Queenstown. The location is fantastic: overlooking the lake and opposite the real journeys tourist office and right in the centre of town. The rooms were really comfortable with excellent amenities. The staff were particularly FANTASTIC. From the moment we arrived, jet lagged, they went out of their way to get a room ready for us, despite a slightly early check in. They helped us with our luggage. They gave us excellent advice for tours both in Queenstown itself and elsewhere in New Zealand. They even gave us a complimentary room upgrade because we were on honeymoon, and a little honeymoon gift. When we were checking out, the manager on duty himself helped us carry our luggage out to the taxi. I would like to personally thank all of the staff at the Crowne Plaza Queenstown for such excellent service. We also stayed at the Novotel Queenstown for one night (because the Crowne Plaza was fully booked that night) and we were disappointed with the service there. If you’re looking for comfort, location and service in Queestown, the Crowne Plaza is where it’s at!

Room Tip: Worth getting a room overlooking the lake
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, January 30, 2013
Thank you for leaving your feedback for the trip advisor community. I am thrilled with your positive review and I enjoyed sharing it with all the team here at Crowne Plaza Queenstown. It’s great to hear we provided a great base for your honeymoon and I am pleased that you enjoyed your room upgrade and gift. The concierge team do a great job helping with activities and tours and it sounds like you had a great time in Queenstown and New Zealand with the help of their expert advice.

Congratulations on your wedding and we hope that you will come back to Queenstown again one day as we would love to welcome you back to the hotel.

Kind regards,

Reinier Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
51 reviews 51 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 27, 2013

The Crown have set a certain standard in all their hotels worldwide and this one lives up to it. Comfy rooms and very comfy beds and the staff are very experienced and willing to help where they can. Right in the heart of town across from the lake and mountain views you have access to all that queenstown has to offer. Great facilities to book all the activities at the concierge desk. Parking was $15 per night but they did offer a valet service which made up for the cost.

Room Tip: Try to get up high as you would be away from the noise from street level
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, January 30, 2013
Thank you for leaving your feedback on trip advisor. I am pleased that you continue to have successful stays at Crowne Plaza Hotels and Resorts and that we have lived up to these high standards during your time in Queenstown. I enjoyed sharing your positive feedback with the staff who appreciate your comments on the level of experience and enthusiasm that they bring to ensure you have a great stay.

We would love to welcome you back again next time you come back to Queenstown to enjoy the majestic views.

Best regards,

Reinier Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alice Springs, Australia
Top Contributor
73 reviews 73 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 24, 2013

I would highly recommend this hotel as it provided us with all we needed. The location is second to none & it's a bonus if you are able to secure a room with a balcony overlooking the lake. Very comfortable beds with different grades of pillows and thick, fluffy bath towels that you don't come across very often in hotels. All the staff were friendly but a special thanks to Steve on the concierge desk for his help and advice in organising outings & tickets. Being able to walk to the CBD in less than 2 mins was great. A very clean, well-run property that I thought was good value. Would certainly stay here again on any future trips to QT.

Room Tip: Ask for a room with a balcony overlooking the lake.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baltimore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2013

Booked here for two nights to ring in the New Year. Rooms were very clean, contemporary, and comfortable. Staff was exceedingly courteous and accommodating with our reservations for NY eve dinner at their restaurant 360 (we kept adding additional people). Dinner was simply amazing-the food was outstanding, the live entertainment was perfect, and the location provided a waterfront view of the fireworks. The staff was also very gracious to store our bags for 5d before our check in date while we were hiking the Milford Track. Definitely recommend this hotel to Queenstown travelers!

Room Tip: Water view rooms have a better view, but can be noiser since they overlook the main street.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Queenstown

Address: Beach Street, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Queenstown
#11 Family Hotel in Queenstown
#18 Romantic Hotel in Queenstown
#20 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Queenstown 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Explore inspirational Queenstown from the fantastic central location of Crowne Plaza Queenstown, overlooking Lake Wakatipu and the Remarkables mountain range.The dramatic lakeside Crowne Plaza Queenstown hotel is a tiered building of white concrete and glass, giving many of our rooms lake or mountain views. You'll receive a warm welcome from the moment you step inside the vibrant Lobby. Head to your chic room to relax as we take care of your luggage.Right next to picturesque Lake Wakatipu, Crowne Plaza Queenstown is at the heart of Queenstown's attractions. We're a 5-minute stroll from the Skyline gondola and Queenstown Airport is only 15 minutes away. The Central Otago wine region is a 20-minute drive.It’s the perfect ski holiday hotel with all pre and apres ski services smoothly delivered. ... more   less 
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Also Known As:
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza

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