We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Sweet as bro” 5 of 5 stars
Review of Crowne Plaza Queenstown

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Crowne Plaza Queenstown to your Saves list
Crowne Plaza Queenstown
4.5 of 5 Hotel   |   Beach Street, Queenstown 9300, New Zealand   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #21 of 57 Hotels in Queenstown
Perth, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Sweet as bro”
5 of 5 stars Reviewed September 11, 2012 via mobile

Stayed here for a week, rooms are very comfortable, included breakfast is awesome, staff are great, location is perfect. Only downside is the very slow and stingy 20mins free wireless internet, needs to be more. Overall, great hotel would definitely recommend and stay here again

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

887 reviews from our community

Traveler rating
    429
    355
    73
    19
    11
See reviews for
152
466
43
71
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hobart, Tasmania, Australia
Senior Contributor
21 reviews 21 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 10, 2012

I stayed here with my partner for a week and we had a great time. I would definitely return to Crowne Plaza again and recommend it to friends. The front of house staff were very friendly and helpful, the hotel bar very accommodating. The buffet breakfast is fantastic, although if you are in Queenstown there are plenty of places to eat. Pick ups to all the local attractions. If you miss the initial room service, make sure you ring to organise the room to be made up. Our room was missed on a few lazy mornings. The amenities were great, good pressure in the shower. The room did seem to be constantly warm though, even with the air con turned on. We were happy to have the sliding door to the balcony open, but this was the only down fall.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 31, 2012 via mobile

Stayed here for four nights in August 2012. As we approached the hotel from Queenstown airport, I was struck by the stunning views from the hotel, being right by the lake with views over the Remarkables and Lake Wakatipu. First impressions of the hotel were that service distinction is taken very seriously and you'll certainly find Kiwi hospitality at its best here.

Highlights for me were - views from the hotel (despite being in a "courtyard view" room), service and breakfast.

If I were hard pushed to find negatives - I'd say the hotel's carpets and corridors are due an upgrade. Internet at the hotel is also painfully slow yet expensive, so very bad value in my view - though this seemed to be a problem right across New Zealand.

Overall, I'd recommend this hotel and would gladly stay there again.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, September 3, 2012
Thank you for sharing your feedback for the trip advisor community. We are thrilled that you were blown away by the spectacular scenery that Queenstown offers and the great views from the hotel. We have a strong service culture at the hotel and I am pleased that this created a lasting impression on you. Your feedback regarding the corridors and internet is duly noted and will be taken into consideration going forward.

Thanks again for your feedback and we look forward to welcoming you back to the hotel on your next trip to Queenstown.

Best regards,

Reinier Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 28, 2012

This is the 2nd time I have stayed with crowne plaza queenstown and they proved that the efficient and friendly check in and service they displayed was no fluke! Love the 1 min check in and check out and the concierge had really good recommendations on restaurants and free things to do. The late check out was very appreciated as we had a late flight. We will definately be back

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
82 reviews 82 reviews
24 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed August 27, 2012

Crowne Plaza was our conference destination, the hotel is very accommodating for a large group and staff are really welcoming, conference meals were great and breakfast was good, maybe vary it up a bit as we were staying for 4 days and no changes. I was on level 6 and the view was fabulous would definately stay there again.

Room Tip: higher level better view as for lake facing room
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 25, 2012

Really nice rooms and service, with a really good breakfast.
Bit disappointed with the view as it was somewhat obstructed of the ranges.
Really good location close walking distance to town centre and resteraunts.
A bit overpriced tho imo.

  • Stayed November 2011, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, August 27, 2012
Thank you for staying at Crowne Plaza Queenstown and leaving your feedback on trip advisor. We are pleased that you enjoyed our well-appointed rooms, great service and excellent location. We are sorry to hear that you were disappointed with the views and we would be interested in speaking with you further to established what room type you stayed in. It would be greatly appreciated if you could email me on reinier.eulink@ihg.com so I can look into this further.

Thanks again for leaving your feedback and we would love to welcome you back to the hotel again one day.

Best regards,

Reinier Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 5, 2012

We always stay in Crowne Plaza hotels when possible due to the great rooms and service and usually nice restaurants and the Queenstown Crowne Plaza is fantastic with a fantastic lake view.
The restaurant was very good with a fine wine list.
Our room was immaculately clean and the staff were very friendly.
Will stay here again next time we visit.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, August 15, 2012
Thank you for leaving your positive feedback on your recent stay at Crowne Plaza Queenstown. We are pleased that you enjoyed our fantastic lake views and found your room to be very clean.

I will share your feedback with the team who I am sure will be very pleased, especially the kitchen team. We are thrilled that you had a memorable dining experience with great wine.

Thanks again for your feedback and we look forward to having you back on your next trip to Queenstown.

Best regards,

Reinier Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crowne Plaza Queenstown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Queenstown

Address: Beach Street, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Queenstown
#12 Family Hotel in Queenstown
#17 Romantic Hotel in Queenstown
#20 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Queenstown 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Explore inspirational Queenstown from the fantastic central location of Crowne Plaza Queenstown, overlooking Lake Wakatipu and the Remarkables mountain range.The dramatic lakeside Crowne Plaza Queenstown hotel is a tiered building of white concrete and glass, giving many of our rooms lake or mountain views. You'll receive a warm welcome from the moment you step inside the vibrant Lobby. Head to your chic room to relax as we take care of your luggage.Right next to picturesque Lake Wakatipu, Crowne Plaza Queenstown is at the heart of Queenstown's attractions. We're a 5-minute stroll from the Skyline gondola and Queenstown Airport is only 15 minutes away. The Central Otago wine region is a 20-minute drive.It’s the perfect ski holiday hotel with all pre and apres ski services smoothly delivered. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, IHG, Orbitz, Cheap Tickets, Agoda, Priceline, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Crowne Plaza Queenstown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza

Owners: What's your side of the story?

If you own or manage Crowne Plaza Queenstown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.