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“Simply the best !” 5 of 5 stars
Review of Matakauri Lodge

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Matakauri Lodge
5.0 of 5 Hotel   |   Glenorchy Road | PO Box 888, Queenstown 9197, New Zealand   |  
Hotel amenities
Ranked #7 of 61 hotels in Queenstown
Uttoxeter
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Simply the best !”
5 of 5 stars Reviewed April 27, 2012

After visiting New Zealand for the first time we started our adventure in Queenstown and from Jay greeting us on the carpark as we arrived things just continued to amaze us about this venue . Nothing was too much trouble and its always the little small things that gives attention to detail , We can't find anything bad to say about this place not even a small picky thing . Our problem was that having spent 4 nights here we then judged our next venues by this standard and some were good but none were as good .
As we left we noticed that four bottles of drinking water had been put in our car for our journey , Thank you Jay until next time !

Regards Greg & Karen .

Room Tip: I don't think you can get a bad room at this venue !
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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82 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Twyford, United Kingdom
Top Contributor
83 reviews 83 reviews
34 hotel reviews
Reviews in 45 cities Reviews in 45 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 18, 2012 via mobile

We recently had two very relaxing nights at MataKauri Lodge. We have been regulars at the other two properties when in NewZealand and have been sherry delighted with their presentation and service. The property is in itself excellent, the rooms and lodge are very well put toghether and extremely comfortable.

However the service really let this property down. We felt the conversation insincere, the training of the staff to be patchy and the overall ambience lacking compared to the sister properties. Examples were..... No delightful afternoon tea waiting for you upon your return from exploring the region...a cup of tea and a hard biscuit was all on offer. On two occasions we were brought our main meals before the starter plates were removed from our table! The meals had to be perched on side tables while our plates were cleared.......Not five star service.

Not particularly value for money nor the service we have come to expect. Hopefully Cape Kidnappers next week will be better.

Stayed March 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
58 reviews 58 reviews
53 hotel reviews
Reviews in 48 cities Reviews in 48 cities
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed February 20, 2012 via mobile

Excellent service exemplified by the hands on Jay Robertson. Matakauri is far more modern than the other two lodges and I is akine to a Delano by the lake. This property had two drawbacks. One was location as foolishly we had decided not to rent a car believing the property was walking distance into town instead of a 10 minute taxi ride. Not such a big issue as the lodge helped with transport but those cients wishing to walk into town should look eslehwere. Second more serious drawback was the extremely limited evening food menu which consisted of two starter and two main course options. While the food quality was good the options were way too limited and the portions too small (similar experience to Kidnappers). Overall the lodge was excellent and I would highly recommend. Jay and his team did an excellent job making it a memorable 4 day stay.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hong kong
Top Contributor
288 reviews 288 reviews
283 hotel reviews
Reviews in 218 cities Reviews in 218 cities
559 helpful votes 559 helpful votes
5 of 5 stars Reviewed January 28, 2012 via mobile

Wow what a find!  Matakauri is a beautiful little lodge with a front row seat view of the serene Wakatipu lake & the Remarkables Mountain range.  Arrived on a nice warm sunny afternoon with the sapphire blue and turquoise lake shimmering like gemstones, and left on a cooler morning but with spectacular snow capped mountains!  I liked the Farm at Cape Kidnappers & Kauri Cliffs but I immediately fell in love with this place! my room also had an amazing view of the lake and as soon as I saw the place decided it would be very difficult to leave the lodge, ever.  Got to watch beautiful sunrises and sunsets, enjoy the best tasting menus, work out at the gym while enjoying the jaw dropping views....everything was just so perfect here....
Fortunately the hotel is just a short drive to all the attractions of Queenstown, I liked Arrowtown that felt frozen in time, the  quintessentially Queenstown bungee jump, horse trekking through LOTR landscape around Moke Lake.     Unfortunately the Milford Sound Flight was cancelled due to weather conditions but heh, I do need an excuse to come back to Matakauri. 

The staff here were hospitable and service here was excellent: I left the room safe opened one night prior to dinner,  left an envelope of NZD on the desk another day, and both times not a dime went missing! Sent my jeans to the laundry and they even fixed a (belt loop) tear on my beloved jeans proactively.   On my last day ordered my soy latte and decided to pop back in my room to pick up something, the staff showed up outside my room with my coffee to see if I decided to eat in my room instead....

In sum, my favorite of the three tiger lodges.  

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 28, 2011

We arrived Christmas eve and stayed 4 nights in the gorgeous Lodge Suites overlooking Lake Wakatipu. The views are exceptional - the Lodge has the most stunning location. Food (Jonathan Rogers is the chef) is delicious and menu changes each night. Very flexible with the children's food. Staff so welcoming, unstuffy but incredibly kind and helpful. We loved every minute and didn't want to leave....

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2011

A beautiful location, wonderful food and service. The only complaint is that our stay wasnt long enough

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jakarta, Indonesia
Top Contributor
53 reviews 53 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 5, 2011

We booked Matakauri months before we arrived. The service was perfect for us.
We even compared with all other great hotels that we ever stayed, and still Matakauri is top notch. The staffs were genuinely helpful.

The Hotel:
Location is a bit secluded, which i like. Not too far from the downtown. Perfect scenery, perfect set, very nice architectural design. Staffs once again couldnt get any better than that. Pricey but at the end, worth to try if you able to afford. Way to go guys... Aaron, Ian, i forgot the girl's name who helped us arranging all the skiing stuffs. You are all great there.

The Room:
Very well designed, well appointed, view is stunning wherever you sit. From the moment you wake up til dawn, the view is crazy. I like being in the terrace and the daybed in front of the TV. Very soothing...

The Food:
We tried the breakfast and dinner there. Breakfast was very personal. They will try to accommodate anything you want.
The dinner, we tried the chef's tasting menu. It was great. Good job...

Overall, i loved my stay here. I wish i could go back again... Dunno when...

  • Stayed August 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Matakauri Lodge

Address: Glenorchy Road | PO Box 888, Queenstown 9197, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Matakauri Lodge 5*
Reservation Options:
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Also Known As:
Matakauri Hotel Queenstown

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