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“The Heartland helps you relax and enjoy Queenstown” 5 of 5 stars
Review of Heartland Hotel Queenstown

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Heartland Hotel Queenstown
3.5 of 5 Hotel   |   27 Stanley St, Queenstown 9348, New Zealand   |  
Hotel amenities
Ranked #32 of 61 hotels in Queenstown
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“The Heartland helps you relax and enjoy Queenstown”
5 of 5 stars Reviewed September 13, 2013 via mobile

The stay at the hotel was absolutely fantastic. The staff were very friendly and helpful. Great location and wonderful view from the room was an added advantage. The food was amazing too. All these things made my stay at Queenstown memorable.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, September 14, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown.

We value your positive comments about the food, views, helpful staff and our location to town. I am glad we could help make your stay in Queenstown a memorable one and we look foward to your return visit soon.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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258 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2013

Parking is a major issue in Queenstown. Heartland Hotel is ideally situated to enable you to walk to and from all the town activities. Service from all staff was great at the hotel. Will most definitely be my first option when we go back to Queenstown. Only thing I will check is the mattresses when booking in as ours was too soft for us.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, September 14, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown.

We value your postive comments about our staff and a location to town. Once again thank you for your comments and we look foward to your return visit.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 11, 2013

Got a great deal on Grab One and stayed two nights. The location is excellent just a short walk to the centre of Queenstown and all shops, cafes, bars and supermarket. Staff couldn't have been more helpful particularly storing our luggage when we arrived early so that we could go up the mountain skiing for the day. The chalet rooms at the back of the hotel are the best, these have high ceilings and wonderful views and as they are away from the main road are a lot quieter. Free off road parking for the car is a bonus. We would definitely stay again.

Room Tip: The chalet rooms at the back of the hotel are the best, these have high ceilings and wonderful views...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, September 14, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown. Great comments about great accommodation and our staff willing to help, this is all part of the service culture of Heartland Hotels.

Once again thank you for your comments and we look foward to your return visit.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed September 5, 2013 via mobile

Got a great deal on grab one for a night! Room was excellent had everything that I needed, staff were very friendly and welcoming. Had breakfast at the restaurant which was great value. Location is just far away enough from the noise of being in the centre and only a few minutes walk away! Lobby and reception area well presented. Clean and tidy, very very happy with my stay.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, September 7, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown. We value your positive comments about the breakfast, staff and our location to town.

Once again thank you for your comments and we look foward to your return visit.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed September 4, 2013

We stayed for 5 nights at Queenstown with our 2 young children and highly recommend staying here. Room was a great size with great views and was very clean and tidy. The staff were always lovely and went out of their way to assist in every way. The bar/lobby was a great atmosphere and nice place to chill out with a beer after a long day, food was great, short walk into town, great value for money!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, September 7, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown. We value your positive comments about enjoying the view from your room. Great comments about our staff willing to help, this is all part of the service culture of Heartland Hotels.

Once again thank you for your comments and we look foward to your return visit.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 stars Reviewed August 29, 2013 via mobile

What a good place! I loved it. Me and my wife came to this beautiful place and no regrets. Perfect in price, location. Very clean and you get a beautiful view. No doubts a good spot to stay in Queenstown! Besides the town it self is not so big thus youcan walk to the centre easily. Nice bed and very clean toilet facility

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, September 7, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown. We value your positive comments about enjoying the view from your room and our location to town.

Once again thank you for your comments and we look foward to your return visit.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highvale, QLD
Top Contributor
56 reviews 56 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 15, 2013

We hit the jackpot on the room with the view on our recent trip to Queenstown. Top floor at the front of the property over looking the lake with a private balcony. Got to thank management for fulfilling our request. We had a large room and it was very comfortable with room to entertain some friends also staying at the hotel. Our only concern with the room was the old bathroom that just needs changing out. It really lets the rest of the stay down. Shower in a bath with a old shower curtain in 2013 just doesn't cut it. At the price though for a hotel which is a block from what I class as the Town Centre is very good. There is a hill to negotiate as you approach the hotel but nothing to terrible. The staff were friendly, the restaurant has a good buffet breakfast to set you up for a days riding and happy hour with free Wifi in the bar is a nice way to start the evening.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, August 19, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown. I am pleased you enjoyed the wonderful views from your room. We are currently reviewing the bathrooms within certain Hotel rooms. Great comments about the staff and our location to town it sounds like you handled the short walk up the hill without any problems.

Once again thank you for your comments and we look foward to your return visit

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Heartland Hotel Queenstown

Address: 27 Stanley St, Queenstown 9348, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service
Hotel Style:
#16 Family Hotel in Queenstown
#16 Business Hotel in Queenstown
#25 Romantic Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Heartland Hotel Queenstown 3.5*
Reservation Options:
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Also Known As:
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown

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