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“Amazing sunsets” 5 of 5 stars
Review of Heartland Hotel Queenstown

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Heartland Hotel Queenstown
3.5 of 5 Hotel   |   27 Stanley St, Queenstown 9348, New Zealand   |  
Hotel amenities
Ranked #30 of 57 Hotels in Queenstown
Washago Ontario
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Amazing sunsets”
5 of 5 stars Reviewed July 15, 2013

We found the hotel by accident, but it was the best ever. It overlooked the skyline restaurant where my daughter worked, what a spectacular view. The rooms were great, and the sunsets were out of this world! We'll be back!!!

Room Tip: Check it out first!!!
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, July 18, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown.

We value your positive comments about enjoying the great views from your room. Once again thank you for your comments and we look foward to your return visit.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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313 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 9, 2013 via mobile

Heartland queenstown is really beautiful which no words can describe, you should come and experience the stay here, the views are so breathtaking and the family room which we booked is really very nice. It has a large balcony in room 105. The kitchenette is well equipped with all utensils. The beds are so soft and night time arrives, stars are so bright as if you can reach out your hand and catch them.... what really impressed me was that one day I had a used cooked pot in the sink thinking I'll be back from our day trip later to wash it up, but on my return, the pot was washed up and placed nicely on the stove. The staff that came for the make up room had the initiative to do that.
The hotel is just 5 mins away from City Center by walking, shops don't close early like in Palmerston North, Wellington, Dunedin or Christchurch... QT city Center closed about 9pm, supermarkets closed even later like 10pm. Only downside is the slope to get back from the city Center to Heartland hotel, it is pretty tiring especially if you are carrying lots of supermarket stuffs, but still we enjoyed alot in QT.... definitely we'll be coming back again in 2 years time.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, July 14, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown. Great comments about your room and our staff willing to help, this is all part of the service culture of Heartland Hotels.

Once again thank you for your comments and we look foward to your return visit.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2013

The views from my room is magnificent!!! I booked the cheapest type of room and thought is would be kinda strange and pressing, but in fact the room was perfect! Nice and clean and with a lovely little balcony where all the views of the lake, the mountains and the cute little town can be seen. The free soap and shampoo are so lovely and hearty, love them! Staffs are friendly, and the rooms are in well condition. Just one thing bad about the hotel, there is a hill to reach it and is really tiring to climb when u r checking in. Supermarkets are of a few mins walk, fair enough but would be better if there are more shops near. Love this place, would definitely come back again! :)

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, July 13, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown.

Very postive comments about your room and all the facilities and I am glad you enjoyed the amazing view from your room.

Once again thank you for your comments and we look foward to your return visit.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 6, 2013

Our family of four stayed in a quad cottage which reminded me of a log house in the mountains. Beautiful views, excellent location,very comfortable. Our rate included breakfast which was good. Malena at the front desk exemplifies outstanding customer service. She answered every question of ours with a smile. In general all the staff were very helpful and welcoming. I would recommend this hotel.

We had an issue with one of the heaters not working well which was resolved immediately. They even brought us a portable heater to ensure we stayed warm.

Room Tip: Ask for a room with a view as Queenstown has spectacular views to offer.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, July 13, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown.

Very postive comments about your room and the wonderful view. I will be sure to pass your comments onto Malena.

Once again thank you for your comments and we look foward to your return visit.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timaru
1 review
4 of 5 stars Reviewed June 4, 2013

Great value for money. We had a king room & it was very comfortable & spacious. The bed was great & the chairs which looked very retro were extremely comfy. We had a great view over the lake & only a couple of minutes from town. We got all this for $99, what a great deal!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, June 25, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel.
I am delighted you enjoyed your recent stay at Heartland Hotel Queenstown.

Great comments about the comfort and spaciousness of the King rooms we have, the view from the room and our location. Positive comments about the room being value for money too.

Once again thank you for your comments.

kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gladstone, Australia
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 31, 2013

Chalet type accommodation, walking distance to town, price was lower than any other similar accommodation. We stayed for 3 days, lobby was really modern and classy, staffs were friendly and helpful. They gave us a room with view of the mountain, but room and bathroom were dated. Spacious room and it got everything we need. It looked clean but I felt the room was dusty and the beds were uncomfortable for me, a bit itchy too I must say. You get what you pay for I guess. Location was good though. We didn't need to take public transport to go to town or to the gondola place. Overall, I think it was a good value for money because we were out most of the time anyway and only stayed in the room during the night.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, June 26, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel.
I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown.

Great comments about our accommodation and our staff willing to help, this is all part of the service culture of Heartland Hotels. We are currently reviewing the bathrooms within certain Hotel rooms in Queenstown. Positive feedback aswell about our handy location to the town centre, only a 3 minute walk.

Once again thank you for your comments

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 30, 2013

The hotel was well located..although the 5 minute steep climb to it took your breath away!
The room was neat with a great view of the whole town. The lobby was lively, and the in house restaurant served good food- in fact we dined there twice! The breakfast was also well laid out with lots of choice for the vegetarians. The staff was warm and friendly and ready to help with the directions. we had to go for overnight trip to Doubtful Sound sea cruise, and the staff was cooperative and kept our luggage for the night. Definitely well worth the price..Do take the sky Gondola ride- located close by- the down town market was also a 10 minute walk..

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, June 25, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel.
I am delighted you enjoyed your recent stay at Heartland Hotel Queenstown.

We value your positive comments about our fantastic staff, enjoying the view from your room and our location to town. Great comments about our restaurant and the variety we have for Breakfast each morning. We are glad you enjoyed your stay with us

Once again thank you for your comments.

kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heartland Hotel Queenstown

Address: 27 Stanley St, Queenstown 9348, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service
Hotel Style:
#13 Business Hotel in Queenstown
#20 Family Hotel in Queenstown
#24 Romantic Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Heartland Hotel Queenstown 3.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown

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