I was part of a 95 person work conference and stayed at this hotel in early Dec 2010.
Everything seemed to be fine apart from the noisy carport room I had - Room 510 and the non existence customer service at this hotel from the breakfast staff to the bar staff.
However the ''blues'' start on check out when I was presented with a $45 mini bar tab.
The MOD (manager on duty insisted I used the bar).
After I politey informed the rude MOD that I did not use the minibar a battle of words broke out and she mentioned I needed to pay now and shut up.
Not accepable at the end of a 3 day conference with 95 others and flying to Auckland to continue business was this level of Check out acceptable.
My work is still receiving notice about these charges.
Just to make the matter worst my work colleagues have also received bills for unused items from breakfast to bar and mini bar tabs rounding bills to hundreds of $$$
Sorry St.Moritz I will not be staying at your hotel again when next in QT.
- Official Description (provided by the hotel):
- Defined by a warm spirit and distinctive style that embodies the spirit of Queenstown. Blending understated luxury with warmth, and genuine hospitality, Hotel St Moritz is superbly located in town and has panoramic lake and mountain views. Offering traditional Guest Rooms, One or Two Bedroom Alpine Suites, each room cleverly blends timeless classics with modern essentials to ensure refined comfort. Dine in Lombardi - a relaxed ambience, offering an array of dining styles and spaces. ... more less
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- Also Known As:
- St Moritz Queenstown Hotel Queenstown
- St Moritz Hotel Queenstown
- Queenstown St Moritz Hotel