We were very disappointed with our stay at the Rydges. The hotel is very tired, the room and bathroom dated & small - you don’t get much in comparison for what you get at other hotels for less $.On arrival we were asked if we wanted to upgrade to a superior room for $30 extra per night. We did, but if the room we got was an upgrade I would have hated to see the first! A very small room, tiny dated bathroom desperately in need of upgrading & the “view” of the lake unfortunately was mostly blocked by a stair tower in front .The Kingsize bed was actually 2 singles put together. Everywhere you look this hotel seems tired and like it needs a good clean.
The staff were not overly helpful – no one offered to help with cases down the stairs as we arrived or left, nor did we get greeted each day. On checkout no one asked how our stay was, they must have known our response was not going to be favourable. The best thing about this hotel is the location right on the lake and only a short walk to town, and the free carpark, but there are many other hotels with the same benefits. This hotel is not worth the money they charge. I would not recommend the Rydges at all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hi there, thank you for your recent comments..Feedback such as yours enables us to continually improve our product and service.
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I do apologise for the obvious displeasure you experienced with your accommodation. Our hotel is earmarked for refurbishment in the near future. Once this is completed, all our rooms and facilities will be up to the expected standard.
Again, I must apologise for the less than satisfactory stay with us and I hope to welcome you back to Rydges Lakeland Resort under more favourable circumstances.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.