One of the worst hotel experiences i have had in a long time.
Arrived on friday, checked in and were give no information on anything, Got ready to go to the spa and couldnt get in, so went to reception only to find out tha it was "undergoing maintenance" and the spa was 1 of the main reasons we choose This hotel. i complained to the girl at reception telling her that i should have been notified prior to booking and she didnt seem to care.. When staying in a hotel and the advertise "king bed" i dio not expect it to be ti singles pushed together, that really annoys me and defeats the whole purpose of a "king bed"... later that night we decided we were going to have dinner in the restaurant. Which was closed for the evening. the breakfast in the morning was really good. next night the restaurant was pretty much all reserved for a conference. then sunday morning breakfast was a complete disaster. the staff were so rude. and was just saying "oh we only have 1 chef, on today" like it was acceptable. we there were ques waiting for the cooked breakfast, and once 2 or 3 peoplle got food it was all gone again. you would think having a conference on, and it being a long weekend there would have been more chefs on. i did not hear a positive comment come out of the restaurant that day.
Overall i did not enjoy my experience staying at this hotel. The Rydges hotel Rotorua is amazing, awesome staff, great service and amazing rooms so i was expecting a similar experience. Butt that is far from what i experienced. I would not recommend this hotel at all
- Also Known As:
- Rydges Lakeland Hotel Queenstown
- Rydges Lakeland Queenstown
- Official Description (provided by the hotel):
- Contemporary Multi-story Hotel overlooking Lake Wakatipu, 400 meters from town center. ... more less
- Reservation Options:
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