We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Sooo much potential here but just misses the mark.” 3 of 5 stars
Review of Distinction Queenstown, Nugget Point Boutique Hotel & Spa

Save Saved
You added Distinction Queenstown, Nugget Point Boutique Hotel & Spa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Distinction Queenstown, Nugget Point Boutique Hotel & Spa
4.5 of 5 Hotel   |   146 Arthur's Point Road | Arthur's Point, Queenstown 9348, New Zealand   |  
Hotel amenities
Ranked #20 of 61 hotels in Queenstown
Auckland
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
“Sooo much potential here but just misses the mark.”
3 of 5 stars Reviewed November 3, 2012

This was our first trip to Queenstown and we thought that we should try to be different and stay outside the hustle and bustle of the lake and town centre. On paper this hotel looked pretty good, was in a great location just out of town and just seemed very interesting, and it was.
You get the feeling this hotel tries really hard to be a bit different and to project a sense of luxury. Everything had a golden tint to it, but other than that the art, furniture and other drips and drabs were just a little inconsistent. The same is true in the room, there was a lot of fake luxury, and honestly I didn't mind. It felt a little luxuries and sometimes was just a good laugh.

The room itself was pretty clean and very spacious. We didn't get a river view room, but if you can afford it I would recommend it. The view towards the shotover river is just spectacular. Of course you can always wander around the hotel and look at the view from the lounge and bar areas.

The only thing "broken" in our room was that the shower door didn't close properly. We phoned in the problem, but it was never fixed over the 3 days of our stay. The biggest issue with this hotel was, again, inconsistency. For a hotel that tries to be luxuries there was the following issues:
1. We had a twin room, but beds were singles (for a hotel like this, they show really be dual doubles).
2. Old school CRT TV. LCDs are dirty cheap these days.....
3. A large pot with no (or dead) plant in it on the Veranda (why?) along with a few cob webs here and there.
3. Weird sets of tiny tea cups that just don’t fit with the rest of the room.
4. Low quality toiletries (including shoe shine).

The things above are not deal breakers at all, but are just little things that should have been done properly for it to be a truly high class hotel.

There was a great looking pool and spa that no guests used. I didn't even know if it costs more money to use or was free. Oh yeah, there is a tennis court for use, but it has also been a bit neglected.

One major issue we had during our stay was that the hot water facility was broken, we never got proper showers the entire time. I mentioned this issue so late in this review because I don't expect this to be a continuing problem. However we did talk to the manager after complaining many times over the phone (similar to other guests) and was offered half of the cost of my stay back, which I accepted (full refund would be a more generous offer but I didn't want to push further). We were offered the use of the spa showers (which ran on gas. By the way, lovely looking spa facility, but again under-utilised).

We didn't try the restaurant so can't really comment, but it never looked busy during any service. Being where it is, I can't see many guests other than from those staying at the hotel itself.

Ultimately, with the hot water fixed and if you get a good deal, there is nothing wrong with trying this place out for a romantic trip. But there are just so many little things that they didn't get right which would have made this place great. That is what really pains me about this place.

Room Tip: If you can afford to pay a bit more, I would definitely recommend the river view room. Otherwise the...
See more room tips
  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

294 people have reviewed this hotel

Traveler rating
    179
    64
    28
    7
    16
See reviews for
29
182
5
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Oamaru
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 22, 2012

My "old shelia" was about to turn 70 so I hunted around for a quality destination to mark the occasion. After many deliberations I settled on this spot in the back of Queenstown, NZ. It was a great choice with wonderful facilities and great meals. The management and staff do their utmost to provide every assistance. Just 7 km from Queenstown but in a different world. Choose a "river view" room and sit on the balcony and watch the antics of the jet boats a hundred meters below on the Shotover River.
Note: If you are arriving by car and rely on a GPS enter the address as 146 Arthurs Point Road, ARTHURS POINT. If you enter city as "Queenstown" you won't find the hotel.

Room Tip: Choose a "river view" room and sit on the balcony and watch the antics of the jet boats a...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Invercargill, New Zealand
Top Contributor
133 reviews 133 reviews
28 hotel reviews
Reviews in 56 cities Reviews in 56 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed October 21, 2012

Our 2nt deal came with breakfasts, dinner for 2 for 1 nt, free use of spa area and mini cinema, late check out etc. It was terrific!

The staff from the manager Andrew down were all extremely friendly and welcoming, most unlike a number of Queenstown hotels. Jen at reception was delightful and the chef is superb.

Our room was vast, had electric blankets, comfortable couches, easy access to our car and everything we could wish for, importantly it was really clean.

Views from the spa and pool over the Lower Shotover river were great too. After our splendid 3 course dinner we curled up in 1 of 5 couches in the mini cinema with a good dvd.

Set on the edge of Queenstown we found the Arthurs Point location excellent with a lovely drive to Arrowtown or back to Queenstown in a quieter location.

If we are really lucky Grabone will offer this again!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 18, 2012

We stayed 3 nights in the Presidential Suite and had a blast. Great view overlooking the Shotover River with our own private outdoor spa bath. Staff are professional and assisted us with our requests. Breakfast was scrumptious and the facilities was what we needed. The massage was totally relaxing! Highly recommended.
A memorable place for us and we shall be back!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 17, 2012

We booked 3 nights as it meant an upgrade to the River View which was fantastic. However if we had been aware of the 2 night special would probably have used that.

The staff were exceptionally helpfull and accommodating and went to great efforts to help make a birthday celebration extra special for our companion.

The evening restaurant has incredible views and the meals superb, couldnt fault anything.

There is also a light menu but this was not offered until the second night.

We enjoyed the movie theatre experience but the pool was only available before 1000 and after 1800 unless you booked into the spa which was disappointing.

The hotel is in need of maintenance especially the exterior. Details like dirty windows, floors not cleaned or vacuumed and several other minor but noticeable things should not be an issue in a Boutique hotel advertised as luxury.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Top Contributor
123 reviews 123 reviews
25 hotel reviews
Reviews in 56 cities Reviews in 56 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 17, 2012

A fantastic deal, thank you grab one. The hotel is staffed by professional helpful, friendly people who go out of their way to be welcoming. The breakfast on the deal is continental but there is enough muesli, fruit, bread, cold meat and cheese to satisfy anybody unless they are a complete pig.The meal in the evening is from a great menu and the steak is to die for. I told the manager Andrew that his chef should have a government health warning as the food is superb and you just want more. The view from the restaurant over the Shotover River is superb and could only be bettered if they ran the jet boats at night with spotlights on them.As a previous reviewer said, the private cinema is a great experience as is the spa pool and gym.We will return ( my partner thinks the same and will post her own review. )

Room Tip: If you can book a room overlooking the gorge it will just cap the whole experience
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whangarei, New Zealand
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 12, 2012

I spent two nights at the hotel. We stayed in a garden view room which over looks the carpark area etc. The room was very spacious and i just loved the location. All the staff were very friendly and acccomodating. The breakfast we had was just the continental buffet, however, this was nice. I only had one 3 course meal, but i could not fault the food at all. The only issue was that the supplied dressing gowns felt very hard and so did the sheets on the bed, but thats just very minor. The hotel is only about a 10min drive from Coronet Peak ski field or Queenstown. The spa, sauna etc can only be used from 6.30 to 10 in the morning & evening.

Room Tip: Try and get a room looking over the river.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Distinction Queenstown, Nugget Point Boutique Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Distinction Queenstown, Nugget Point Boutique Hotel & Spa

Address: 146 Arthur's Point Road | Arthur's Point, Queenstown 9348, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Queenstown
#16 Romantic Hotel in Queenstown
#16 Family Hotel in Queenstown
#20 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Distinction Queenstown, Nugget Point Boutique Hotel & Spa 4.5*
Official Description (provided by the hotel):
Distinction Queenstown Nugget Point Boutique Hotel & Spa is located just 8 minutes from central Queenstown and 8 minutes from Coronet Peak Ski field. This intimate, boutique hotel offers stunning views of the Shotover River and mountain ranges beyond, providing a private location, perfect for a getaway.All rooms are 5-star, luxurious suites, with their own balcony or patio boasting river, alpine or garden views. Guest amenities include: on-site evening dining at Birches Restaurant- fine food and stunning panoramic views, relaxation at the Shotover Lounge Bar with open fireplaces, guest library, and balcony, and breakfast every morning in the breakfast restaurant overlooking the hotel's gardens.The Spa at Nugget Point offers massage and beauty treatments, private treatment rooms to make the most of the stunning location, and a luxurious spa suite with plunge pools, spa bath, rain showers, sauna, steam room and more.Distinction Queenstown is fully New Zealand owned and operated! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Travelocity, Expedia, Cheap Tickets, Tingo, TripOnline SA, Despegar.com, Priceline, BookingOdigeoWL, HotelsClick, Venere, Agoda and Otel so you can book your Distinction Queenstown, Nugget Point Boutique Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Distinction Queenstown, Nugget Point Boutique Hotel Queenstown
Distinction Queenstown, Nugget Point Boutique Hotel And Spa
Nugget Point Boutique Resort
Nugget Point Boutique Queenstown

Owners: What's your side of the story?

If you own or manage Distinction Queenstown, Nugget Point Boutique Hotel & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.