There is a reason this hotel is rated #28 of 66 hotels in Queenstown, it's very dated!
I can not comment on lake views rooms, as we had a garden view room, so we faced the pool area.
The lobby of the hotel is misleading. This part of the hotel has been renovated leading you to think your room would have similar decor...NO! The carpet in the hallways is very stained & dated. Any hotel room that is still using the traditional bedspread versus a duvet cover is automatically dated. These bedspreads are rarely washed & definitely not after each guest. When we pulled back the comforter to check the sheets, we found a few hairs on the sheets. While I think the sheets were definitely clean (i.e. had been changed since the previous guest), there were still hairs stuck to the sheets...it was gross. We requested that housekeeping come change the sheets. When they did, we watched them whip the bedspread off the bed & onto the floor, then re-put it on the bed...this is disgusting. The bathrooms are very dated as well. The vents had rust/dirt like the kind that sticks to your dryer vent.
We picked this hotel for our final night stay on our way back from the Milford Sounds. Against my better judgment, I let my husband convince me to stay at this hotel based on the last few reviews, despite it's rating. Needless to say, I wish we'd spent $20 more & stayed at the Heritage Queenstown which was located right around the corner.
The Mercure is not within walking distance to the towne center!! It's up a very steep hill...
Whiel the staff were nice & tried to make us happy, I would not recommend this hotel to anyone I know going to Queenstown.
- Official Description (provided by the hotel):
- Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more less
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- Also Known As:
- Mercure Resort Queenstown Hotel Queenstown
- Mercure Hotel Queenstown
- Mercure Queenstown