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“Good Room plus Friendly and professional staff” 5 of 5 stars
Review of Mercure Resort Queenstown

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Mercure Resort Queenstown
3.5 of 5 Hotel   |   Sainsbury Road 9197, Queenstown 50071, New Zealand   |  
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Ranked #41 of 58 Hotels in Queenstown
Auckland Region, New Zealand
2 reviews
1 helpful vote 1 helpful vote
“Good Room plus Friendly and professional staff”
5 of 5 stars Reviewed February 8, 2013

I stayed from 01/02 till 04/02 and was given a nice room with a nice view as requested.Front Desk staff Ms.Danielle Servant and Ivan(Asst Manager) were really great and helpfull.Was my first trip to Queenstown and Danielle was kind enough to explain almost every thing that was there to do and enjoy in town.
A bit out of the way but worth it.
Will be back for sure.
Cheers
Varun Ragtah

Room Tip: Ask for a room with the lake view.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, February 14, 2013
Thank you for your review and for personally mentioning the service attributes of two of our Front Office team, Danielle and Ivan. We pride ourselves on our very friendly, helpful team.
We are happy you will return to us and we look forward to welcoming you again on your next stay in Queenstown!
Kind regards,
Michelle Dent
Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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856 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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English first
Dunedin, New Zealand
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 6, 2013

The Mercure hotel in Queenstown is located on the top of a road that deviates from the main esplanade road. It has a great view on the lake and the mountains from the restaurant and from its outdoor terrace. An astonishing scenario for a mature couple. The hotel also features a swimming pool and a sauna, which are complimentary for the guests. The service is good, and the staff is willing to help with all kind of matters. They even offer tourism suggestions, and a lot of flyers are in the lobby to inform visitors about activities. CONS: 1) hotel conditions, the rooms are old and need renew; 2) room cleaning, we stayed at the hotel for two nights but we had to ask our room to be cleaned and the towels to be replaced ( in the end our toilet paper run out, as they did not change it), 3) Breakfast is definitely overpriced for what it is, and the quality is also just above sufficient (selection of meats was everyday ham and silverside, selection of NZ cheese was 1 type of sliced young cheddar). OVERALL: A great place to spend a couple of days, especially for more mature couples and business people. Would not suit the needs of honeymooners, or young couples in general.

Room Tip: It's possible to book lake-view rooms. Avoid to be by the pool, as it gets noisy and the big win...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, February 14, 2013
Thank you for your review. I would like sincerely apologise for the lack of attention to your room cleaning over your stay. We have actioned some procedures to avoid this issue being repeated. We have also consulted with Chef to offer some varied cold meat / cheese options at breakfast.
I am very pleased as a mature couple you enjoyed your stay and deemed it a great fit for the senior travelling population, however I have to advise we have happily accommodated many young people, small and large families, honeymooners and even hosted many weddings, we also offer renewal of vows ceremonies on the fabulous balcony!
We believe for a great value for money option, Mercure offers facilities for all travelers and budgets to Queenstown.
We do hope you will return to us -
Kind regards,
Michelle Dent
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Queenstown
#15 Business Hotel in Queenstown
#27 Family Hotel in Queenstown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Resort Queenstown 3.5*
Number of rooms: 148
Official Description (provided by the hotel):
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown

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