on checking in at 7pm we found the room had not been cleaned. beds were done but empty beer cans were on the floor, hair all through the bathroom. we were then told it would be cleaned the next day. returning to our room the next afternoon we found it had still not been cleaned. no toilet paper etc. we were then told it would be clened the next day as they were too busy. at $280 a night i would expect better.
for a queenstown resort it would also be expected that the pool area would be cleane (a waterblasting of the paved area would make a big difference) and the outdoor futniture is broken or wobbly. overall pretty poor and would not stay again.
- Official Description (provided by the hotel):
- Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more less
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- Also Known As:
- Mercure Resort Queenstown Hotel Queenstown
- Mercure Hotel Queenstown
- Mercure Queenstown