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“Nice!” 4 of 5 stars
Review of Heritage Queenstown

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Heritage Queenstown
4.5 of 5 Hotel   |   91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand   |  
Hotel amenities
Ranked #22 of 57 Hotels in Queenstown
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
“Nice!”
4 of 5 stars Reviewed August 2, 2014

Great place to stay. Would stay again.
Staff are professional and courteous.
Rooms are tidy and have all the usual bits and pieces.
Some of the small things were missed like squeaking doors and a loose coat hook.
The breakfast needed a little work, not quite the classic tasty spread I was hoping for, for $22 a head.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, September 16, 2014
Good afternoon Tonygalloway,

Thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. It is great you generally enjoyed your stay with us. With regards to breakfast, it was disappointing that you had a poor experience. I will ensure the F&B team are made aware of your feedback with regard to the food quality. We look forward to welcoming you back in the future.

Kind regards
Donna Stewart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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727 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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Hobart, Australia
Top Contributor
56 reviews 56 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 31, 2014

4 night stay for a conference. The rooms are very much average for this type of accommodation- standard international hotel decor and trimmings. Not bad, but nothing out of the ordinary. My room in the Lakeview block had a beautiful view out across the lake to the Remarkables, but note that only some rooms have this amenity. It is a pleasant 10min walk to town, but if not so inclined you need your own car, or will have to use taxis. I only used the catering for breakfast, for which there is the standard buffet options. I had a la carte breakfast, and the things I had were no better than average in quality. Free WiFi is limited in download (100Mb/day) and only available in the lobby. That hotels charge for WiFi in this day and age really irritates me- I think that the ill will which it generates outweighs what minimal income it might produce.

Room Tip: Lakeview block, and the lake side of that block
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Donna S, General Manager at Heritage Queenstown, responded to this review, September 16, 2014
Good afternoon PeterDS,

Thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. I am happy that you had a nice stay during you conference. I will ensure your comments are passed onto the team.
With regard to the internet as a group we are looking at how we can continue to improve the Wi-Fi. To deliver Wi-Fi in New Zealand it still comes to us at a large expense and unfortunately we need to pass part of that cost onto the user. I apologies if this irritates you, we are aware that Wi-Fi is important and we want to ensure we are delivering both a good quality product and service.

We look forward to welcoming you back in the future.

Kind regards

Donna Stewart
General Manager
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Sydney, Australia
1 review
5 of 5 stars Reviewed July 31, 2014

We were welcomed by a lovely and very helpful staff that was willing to assist us with any requests. It was a last min booking and we wer lucky that the lake view rooms was still available. The view from the balcony was one of the best room view I have ever seem. In fact the first day we stayed the wholte day in the room and only left in the afternoon to enjoy the pool and then to Downtown for dinner. The room size was perfect for short stay and very comfortable.

Room Tip: Definitely recommend the Lave View room. It is worth the money.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, August 18, 2014
Good afternoon KyathaSK. Thank you for your great review. I will be sure to share your comments with the team. We look forward to welcoming you back in the near future. Kind regards, Donna Stewart
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Sarina, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed July 29, 2014

Beautiful atmosphere and friendly helpful staff. Loved the marshmallows available to toast in the fireplace! We had a great view from our hotel room, we only stayed in a studio style room but had a king size bed that was super comfy.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, August 18, 2014
Good afternoon April B. Thank you for your great review. I will certainly share your praises with the team. We look forward to welcoming you back in the near future. Kind regards, Donna Stewart
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Auckland Region, New Zealand
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed July 27, 2014

Stayed at this hotel for a conference as the designated conference hotel was sold out. The rooms are comfortable, warm and quiet, and the staff friendly and professional. I was on the third floor in the "Forest" block, but didnt have a significant view, so if a view is a must, check this out with staff prior. If you are fairly fit, you won't have a problem walking to and from town, but if not, you might find the hill climb a challenge. This obviously can be remedied by a short, relatively cheap taxi ride. When I realised I had left my suit jacket behind, staff were helpful and efficient in helping locate and return it to me. I found that despite there being many good restaurants in Queenstown, the in-room dining was surprisingly good and quick. I had the greenlipped mussles entree and beef loin main which was perfectly done. Overall, a pleasant stay.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, August 18, 2014
Good afternoon NZGAM. Thank you for your great review. I will be sure to share your comments with the team. We look forward to welcoming you back in the near future. Kind regards, Donna Stewart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 23, 2014

This hotel offers stunning views, huge rooms equipped with robes, kitchenware, a safe, huge/ridiculously comfortable beds, and fantastic service. Staff were very helpful in directing us and helping out with luggage. Room was super clean and stylish and the pool and spa were a great feature. It's located only a 20 minute walk from the town centre and offers limited complimentary wifi. Will stay here again when I'm next in Queenstown!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, August 18, 2014
Good afternoon Evangeline30. Thank you for your excellent review – I will make sure the team are passed on your comments. We look forward to welcoming you back in the near future. Kind regards, Donna Stewart
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Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed July 22, 2014

We really enjoyed our stay, the rooms were luxurious, the staff were very friendly, and it suited our family of 5 well to have a good kitchen in the room. We slept very well and was nice and warm. The gym is well equipped.

Room Tip: The lakeside rooms are nice for morning sun
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, August 18, 2014
Good afternoon Brad C. Thank you for your great review. I will make sure to share your comments with the team and we look forward to welcoming you back in the near future. Kind regards, Donna Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Queenstown
#9 Family Hotel in Queenstown
#10 Business Hotel in Queenstown
#19 Romantic Hotel in Queenstown
#21 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 211
Official Description (provided by the hotel):
Stone & Cedar construction, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mtn Range. ... more   less 
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel

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