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“Breathtaking views in a beautiful room” 5 of 5 stars
Review of Heritage Queenstown

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Heritage Queenstown
4.5 of 5 Hotel   |   91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand   |  
Hotel amenities
Ranked #26 of 58 Hotels in Queenstown
Cape May, New Jersey
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Breathtaking views in a beautiful room”
5 of 5 stars Reviewed April 15, 2014

Booking hotels online can be a little unnerving. When planning a trip to New Zealand from the US I honestly didn't know what to expect. After arriving to Heritage, I instantly knew I made the right choice.

This hotel is far enough away from the commotion in the center of Queenstown, but still only a short walk. This was nice and gave us some extra exercise in the morning.

The rooms are nicely designed and extremely clean and comfortable. I am a pretty picky sleeper, and I felt right at home here.

As for the views... the views are out of this world. A small table and chairs were on our balcony which made simple small meals and snacks feel like a fancy cafe overlooking the scenery.

If (and when) I return to Queenstown, I will definitely stay here again. I have absolutely no complaints whatsoever.

Room Tip: The higher the room, the better the view!
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, July 15, 2014
Good afternoon juelz8288, thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. It is wonderful to hear you enjoyed your stay. I will ensure your comments are passed onto the team. We look forward to welcoming you back in the future. Kind regards, Donna Stewart, General Manager
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853 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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English first
Invercargill, New Zealand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2014

WE booked this through WOTIF and we were thrilled with the experience in all aspects .The bedding was very luxurious had the best sleep ever loved the spa.The heating was very good and staff wonderful. Would be a great place for a wedding venue.

Room Tip: Ask for lake view
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, April 15, 2014
Good afternoon Lorraine M, thank you for your delightful comments on your recent stay with us at the Heritage Hotel in Queenstown – I will ensure your comments are passed onto the team. We look forward to welcoming you back in the future. Kind regards, Donna Stewart, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 13, 2014

I was here for a 2 day conference on site. The room was well appointed, clean and comfortable.
The breakfast and lunches were good. The only downside was the 15-20 minute walk to and from downtown Queenstown. It was pleasant and scenic but stopped you from popping out at lunchtime and getting to shops required some planning.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, July 15, 2014
Good afternoon NZTaveller, thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. It is great you enjoyed your stay. With regard to getting into town, the hotel is on a bus route and we have bus tickets available at reception – my apologies that you were not informed at check in. We look forward to welcoming you back in the future. Kind regards, Donna Stewart, General Manager
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Bengaluru (Bangalore), India
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 11, 2014

After staying in motels with excellent facilities in various cities in New Zealand, this Hotel was way to expensive for its room, facilities and location. The hotel is quite far from the city center, you either have to walk a long long way, or hire a cab to go back. The balcony was also quite small, and didnt have a proper lake-view. We stayed for 3 days with >200$ each night, but our room was quite small, and it didnt include breakfast. More annoyingly, our credit card was charged twice for some things that they arranged, and we had to sort it out later over phone calls. We would prefer to stay next time in other places with lake view which are more centrally located.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, July 15, 2014
Good afternoon travelbee306, thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. It is very disappointing to read about your experience with us. I would like to look into this further personally, if you would be happy to email me at Donnas@heritagehotels.co.nz with your details. I apologise for this experience as this is not acceptable and I look forward to you contacting me. Kind regards, Donna Stewart, General Manager
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Darwin, Australia
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 9, 2014

This was not over the top expensive but beautifully appointed and well serviced. The bedding was luxuriant. We stayed in a waterfall room and had a peak of the lake view. A gorgeous view. The rooms are spacious and have all that you need and then some. It was lovely to be able to step out onto the balcony and enjoy the fresh air. The hotel is not new, but very well maintained and appointed. Definitely would stay again.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, April 15, 2014
Good afternoon Michelle W, thank you for your delightful comments on your recent stay with us at the Heritage Hotel in Queenstown. I will be sure your comments are forwarded onto the team – we look forward to welcoming you back in the future. Kind regards, Donna Stewart, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
61 reviews 61 reviews
32 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 8, 2014 via mobile

This hotel is not in the center of town but who cares it's a 15 min walk or 5 min taxi ride , this hotel is in such a beautiful setting and rooms are perfect bathrooms are very large and staff is wonderful , will def return here great for couples and families .

  • Stayed March 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, April 15, 2014
Good afternoon rdiamonds12, thank you for your excellent comments on your recent stay with us at the Heritage Hotel in Queenstown. I will ensure they are passed onto the team and we look forward to welcoming you back in the future. Kind regards, Donna Stewart, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 7, 2014

We stayed in a Lakeview Deluxe Hollywood King room on the 4th floor of the Waterfall Block. The lake view was stunning and well worth carrying the luggage up an extra floor (the lift only operates up to the 3rd floor).

The room was large, clean with a comfortable bed, a small balcony, in-room safe and fridge including (rather expensive) mini-bar. The bathroom included a (dusty) bath and separate shower with great water pressure. The room came with a generous supply of towels – a mix of soft, new towels along with thin, old towels.

Complimentary wifi is available in the lobby. Breakfast was reasonably priced and all staff members were pleasant and helpful. The outdoor “heated” pool is in the centre of the complex but is cold.

The hotel is in a quiet location, a pleasant 15-20 minute walk from the middle of Queenstown and the local bus stops at the door. The bus from the airport costs $8 and, following a bus transfer in central Queenstown, drops off at the door of the hotel. Taxi to the hotel is about $50 from the airport and $15 from downtown Queenstown.

Despite our positive comments on this hotel, we wouldn’t stay at this hotel again because of its distance from town. The hotel is quite isolated and the walk to town would be long and unpleasant in bad weather. This hotel may be best suited to travellers with their own transport or to travellers on coach tours.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, July 15, 2014
Good afternoon Hataitans, thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. I have passed your comments regarding the towels on to the Executive Housekeeper to ensure consistency is maintained. We hope we can welcome you back someday in the future. Kind regards, Donna Stewart, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Queenstown
#9 Family Hotel in Queenstown
#12 Business Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#25 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Official Description (provided by the hotel):
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel

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