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“Great location.” 3 of 5 stars
Review of DoubleTree by Hilton Queenstown

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DoubleTree by Hilton Queenstown
4.5 of 5 Hotel   |   Kawarau Village, 79 Peninsula Road, Queenstown 9300, New Zealand (Formerly Kawarau Hotel)   |  
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Ranked #23 of 57 Hotels in Queenstown
Dunedin, New Zealand
2 reviews
“Great location.”
3 of 5 stars Reviewed December 17, 2013

The location is outstanding but overall like any other in price bracket. Suits my purpose as near where I have to do business, Remarkables Park Frankton. The standard of the hotel is not that different from others I stay in for business in Invercargill, Timaru, Christchurch,Nelson, Auckland and Melbourne except newer.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, December 19, 2013
Dear Grant J

Thank you for your feedback and for choosing to stay with us.

On your next trip please contact me and if you have time I would like to buy you a drink and say hello.andrew.nisbet@hilton.com

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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558 reviews from our community

Traveler rating
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    72
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 10, 2013

We stayed in this hotel in the summer, off season, but it was a gorgeous hotel in a nice location a couple of miles from the center of Queenstown. The staff was very nice and everything about the stay was perfect. The rooms have mini kitchens and are very modern.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, December 19, 2013
Dear Richard B

Thank you for the feedback and thank you for mentioning that it isn't that far from town.

Come back and see us soon

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2013

Friendly staff, Great Ambience and Services,Good Food and Nice view of the lake. The hotel also provides free shuttle services as they understand they are far from Queenstown, which operate on time as scheduled. A must stay place if you visit Queenstown

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, December 6, 2013
Dera Ravi N

Thanks for the review. I was pleased to read how much you enjoyed your stay.

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
4 of 5 stars Reviewed December 4, 2013

stayed there for 2 nights. really liked the cleanliness. the room was excellent. was large with a kitchen, lounge and a bedroom. got a good deal, the room costed me around $ 95. the hotel is situated away from the town, on the edge of lake wakatipu with good vistas. good for anybody looking for solace.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, December 6, 2013
Dear Gaurav R

Wonderful review, thank you.

I hope we have the opportunity to welcome you back soon

Kind regards

Andrew
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Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2013

A great place to stay whilst in Queenstown, with views of the lake and great rooms. Stayed 5 nights and really enjoyed it. The room and fittings were great and room was serviced each day. Had our own oven which made making breakfast or dinner easy. And at the price, it is probably the best value for money in Queenstown!!

Room Tip: Having a room with a view of the lake is worthwhile
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, December 6, 2013
Dear Halagram

Thank you for your review. I agree I think we are the best value in Queenstown.

Kind regards

Andrew
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Auckland, NZ
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 30, 2013

This is my third stay at the Kawarau Hotel managed by Hilton and the experience was as good as every other time. The check in process was efficient while being friendly. My only gripe this time was not with the hotel or the staff or the location but my rowdy neighbors on the floor I was on. I understand that this is a holiday location and the hotel had many tourists in that night but common courtesy might have been for a little quiet after 1.00am but that wasn't going to be. This would in no way stop me coming back to the Kawarau as the rooms and facilities that the hotel offers far and exceeds my expectations.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, December 1, 2013
Dear Brett M

Thank you for your review. I appreciate sometimes other gusts may not be as considerate when returning in the wee small hours. Apologies for this.

Look forward to seeing you on your next trip

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lone Tree, Colorado
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 28, 2013 via mobile

We liked the view from the rooms. The rooms are pretty well appointed, although missing some basic things to make the kitchen functional.
Our room wasn't ready upon check in and they want to charge you for wifi, which is disappointing.
It's located across the lake from town so not convenient to walk to town.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, December 1, 2013
Dear DiverLuv2travel

Thank you for taking the time to review our property.

I was disappointed to read that there were items missing from your room. I have discussed this with our housekeeping team to ensure the setup is correct prior to arrivals.

We have commenced with a scheduled, complimentary, shuttle service into the town that will ease the issue of the 7km distance into town.

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Queenstown

Address: Kawarau Village, 79 Peninsula Road, Queenstown 9300, New Zealand (Formerly Kawarau Hotel)
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#8 Business Hotel in Queenstown
#16 Romantic Hotel in Queenstown
#16 Family Hotel in Queenstown
#22 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — DoubleTree by Hilton Queenstown 4.5*
Number of rooms: 98
Official Description (provided by the hotel):
Discover a hotel where exuberant design meets breathtaking natural beauty; a hotel that celebrates all the excitement and adventure of one of the world's best-loved playgrounds. Discover DoubleTree by Hilton Queenstown. With views over a landscape renowned for its intense beauty, the hotel is just 15 minutes from Queenstown by land or 8 minutes by water taxi. ... more   less 
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Also Known As:
Kawarau Hotel, Managed By Hilton Hotel Queenstown

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