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“Great Value!!” 5 of 5 stars
Review of DoubleTree by Hilton Queenstown

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DoubleTree by Hilton Queenstown
4.5 of 5 Hotel   |   Kawarau Village, 79 Peninsula Road, Queenstown 9300, New Zealand (Formerly Kawarau Hotel)   |  
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Ranked #23 of 57 Hotels in Queenstown
Sydney, Australia
2 reviews
“Great Value!!”
5 of 5 stars Reviewed January 29, 2013

Best Value Hotel in Queenstown!!
Nice moden looking and clean bit of way to city so nice and quiet thats how we like it.
I think Hilton staff are also working Kawarau hotel, the customer service was great.
We will back here for sure!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, February 10, 2013
Dear Kay

Thank you for your positive review. Glad to hear you will be back, I look forward to welcoming you again soon.

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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567 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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Australian Capital Territory, Australia
Top Contributor
170 reviews 170 reviews
83 hotel reviews
Reviews in 71 cities Reviews in 71 cities
172 helpful votes 172 helpful votes
3 of 5 stars Reviewed January 29, 2013

With the tag "by Hilton" this is a disapointment. Stay at the Queenstown Hilton - they are like chalk and cheese. The rooms are a bit odd. The bedroom has no windows just a sliding door to the sitting area. There is no airconditioning in the bedrooms. Otherwise the rooms are compact and modern. Having to take 2 lifts to the 4th floor is ridiculously inconvenient. There is no pool, spa etc at the Kawarau Hotel, only at the Hilton and $20 extra. Internet is very expensive.

That being said at the cheap under $100 rates its fair value, but not in Queenstown itself. The Kawarau Village is some 15-20 minutes drive. Maybe for skiers at the remarkables it may be well located. I can only give an average rating based on its shortcomings

Room Tip: Stay at the Hilton.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, January 29, 2013
Dear BrisbaneNewDad

Thank you for taking the time to place your feedback following your recent stay at the Kawarau Hotel.

I was sorry to see you were disappointed with your experience. I understand your comment regarding the use of the pool. The Hilton is a five star hotel and guests pay alot more to stay in the Hilton, therefore the facilities need to reflect that.
I am happy to advise we do offer complimentary internet in the Hilton Business Centre.

I do hope you have the opportunity to stay with us again sometime in the near future.

Kind regards
Andrew Nisbet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, Canterbury, New Zealand
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 28, 2013

Stayed 2 nights in a King guest room, good sized unit complete with kitchenette, very peaceful stay, no problems even with a late night check in. Plenty of car parking and a water taxi option if you dont want to drive into Queenstown. Didn't mind that it was a 15 minute drive from town as it meant we were away from all the busy town life.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, January 29, 2013
Dear Mikie

Great to see you enjoyed your stay at the Kawarau Hotel.

Thank you for taking the time to share your comments and I look forward to welcoming you back to stay again soon.

Kind regards
Andrew Nisbet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 27, 2013

Stayed 4nights in a lake view room. Views stunning, and room comfortable (only downside is we had no balcony to sit outside on). A great location away from the hustle and bustle of Queenstown. The breakfast at Wakatipu Grill restaurant is excellent and has a great variety and of course amazing views looking out over the lake. Can also highly recommend dinner there - the cheesecake was a highlight. Had very tasty meals at Me Mee, an onsite restaurant, no need to travel into town. Had a nice facial at Eforea, the spa at the Hilton which also gives you access to the indoor swimming pool and spa. Great little walking/biking track around the lake in front of the complex should you feel the need for some exercise. All the staff were very friendly and helpful. Would definitely recommend an escape to Kawerau Hotel.

Room Tip: Definitely a lake view room is a must
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, January 28, 2013
Dear simo-jax

I was pleased to see you enjoyed yourselves during your stay at the Kawarau Hotel.

It was great you were able to experience so many of our facilities within the village.

Thank you for sharing your feedback and I look forward to welcoming you back to stay again soon.

Kind regards
Andrew Nisbet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 25, 2013

We stayed here for the longest duration in our honeymoon - 4 nights and had a brilliant time. While the rooms were not the best we were expecting but the hotel has a great view and extremely peaceful

A little far from the city (15 min drive) but this hotel has some great events to spend time in the evening. However, the rooms are very small and would have expected a better upgrade especially for someone staying for so long and that too on their honeymoon

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, January 28, 2013
Dear ParagbMehta

Congratulations on your recent wedding.

Thank you for taking the time to share your feedback following your recent stay at the Kawarau Hotel.
I am pleased you had a brillant time and I look forward to welcoming you back sometime. maybe a larger room in the Hilton Hotel would be more suitable for you.

Kind regards
Andrew Nisbet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
55 reviews 55 reviews
40 hotel reviews
Reviews in 33 cities Reviews in 33 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed January 25, 2013

Good sized room with excellent layout (you can close off the bedroom area), with full kitchenette and sitting area and all mod cons. This is ideal for families & entertaining guests.

A good option for those needing a breather from the energy of Queenstown, located in a beautiful self-contained "village" near Frankton - with some shops, tour booking facilities, restaurants, bars, deli/convenience store, spa & hairdressers. Yet still very accessible via short trips by water taxi, bus or taxi.

Not quite a full service hotel (check-in to sister property the Hilton next door for that), but a very comfortable self contained option at a very reasonable price!

Room Tip: Ask for the 4th floor if possible - the rooms are quieter with more privacy
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, January 28, 2013
Dear PG_Cumbus

I appreciate you taking the time to share your comments following your stay at the Kawarau Hotel.

I was pleased to see you enjoyed yourselves and able to experience the many facilities within the village.

I look forward to welcoming you back to stay again soon.

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 24, 2013

This hotel was lovely to stay in and the staff were so lovely.The price was sufficient for the room quality and what was expected was totally surpassed as the room was lovely.
Only downside was the how small the balcony was however the view made up for this

Room Tip: The lakeside view room was amazing the view was incredible
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, January 28, 2013
Dear Nicole

Great to see you enjoyed your recent stay at the Kawarau Hotel and thank you for sharing your comments.

I understand your comment regarding the balcony, unfortunately at the time of construction there was no other option for placement of the air conditioning unit.

Thank you again and I look forward to welcoming you back to stay again soon.

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Queenstown

Address: Kawarau Village, 79 Peninsula Road, Queenstown 9300, New Zealand (Formerly Kawarau Hotel)
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#8 Business Hotel in Queenstown
#15 Family Hotel in Queenstown
#16 Romantic Hotel in Queenstown
#22 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — DoubleTree by Hilton Queenstown 4.5*
Number of rooms: 98
Official Description (provided by the hotel):
Discover a hotel where exuberant design meets breathtaking natural beauty; a hotel that celebrates all the excitement and adventure of one of the world's best-loved playgrounds. Discover DoubleTree by Hilton Queenstown. With views over a landscape renowned for its intense beauty, the hotel is just 15 minutes from Queenstown by land or 8 minutes by water taxi. ... more   less 
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Also Known As:
Kawarau Hotel, Managed By Hilton Hotel Queenstown

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