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“Quiet retreat” 4 of 5 stars
Review of DoubleTree by Hilton Queenstown

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DoubleTree by Hilton Queenstown
4.5 of 5 Hotel   |   Kawarau Village, 79 Peninsula Road, Queenstown 9300, New Zealand (Formerly Kawarau Hotel)   |  
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Ranked #24 of 58 Hotels in Queenstown
Auckland Region, New Zealand
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Quiet retreat”
4 of 5 stars Reviewed January 27, 2013

Stayed 4nights in a lake view room. Views stunning, and room comfortable (only downside is we had no balcony to sit outside on). A great location away from the hustle and bustle of Queenstown. The breakfast at Wakatipu Grill restaurant is excellent and has a great variety and of course amazing views looking out over the lake. Can also highly recommend dinner there - the cheesecake was a highlight. Had very tasty meals at Me Mee, an onsite restaurant, no need to travel into town. Had a nice facial at Eforea, the spa at the Hilton which also gives you access to the indoor swimming pool and spa. Great little walking/biking track around the lake in front of the complex should you feel the need for some exercise. All the staff were very friendly and helpful. Would definitely recommend an escape to Kawerau Hotel.

Room Tip: Definitely a lake view room is a must
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, January 28, 2013
Dear simo-jax

I was pleased to see you enjoyed yourselves during your stay at the Kawarau Hotel.

It was great you were able to experience so many of our facilities within the village.

Thank you for sharing your feedback and I look forward to welcoming you back to stay again soon.

Kind regards
Andrew Nisbet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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646 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Mumbai (Bombay), India
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 25, 2013

We stayed here for the longest duration in our honeymoon - 4 nights and had a brilliant time. While the rooms were not the best we were expecting but the hotel has a great view and extremely peaceful

A little far from the city (15 min drive) but this hotel has some great events to spend time in the evening. However, the rooms are very small and would have expected a better upgrade especially for someone staying for so long and that too on their honeymoon

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, January 28, 2013
Dear ParagbMehta

Congratulations on your recent wedding.

Thank you for taking the time to share your feedback following your recent stay at the Kawarau Hotel.
I am pleased you had a brillant time and I look forward to welcoming you back sometime. maybe a larger room in the Hilton Hotel would be more suitable for you.

Kind regards
Andrew Nisbet
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Singapore, Singapore
Top Contributor
55 reviews 55 reviews
40 hotel reviews
Reviews in 33 cities Reviews in 33 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed January 25, 2013

Good sized room with excellent layout (you can close off the bedroom area), with full kitchenette and sitting area and all mod cons. This is ideal for families & entertaining guests.

A good option for those needing a breather from the energy of Queenstown, located in a beautiful self-contained "village" near Frankton - with some shops, tour booking facilities, restaurants, bars, deli/convenience store, spa & hairdressers. Yet still very accessible via short trips by water taxi, bus or taxi.

Not quite a full service hotel (check-in to sister property the Hilton next door for that), but a very comfortable self contained option at a very reasonable price!

Room Tip: Ask for the 4th floor if possible - the rooms are quieter with more privacy
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, January 28, 2013
Dear PG_Cumbus

I appreciate you taking the time to share your comments following your stay at the Kawarau Hotel.

I was pleased to see you enjoyed yourselves and able to experience the many facilities within the village.

I look forward to welcoming you back to stay again soon.

Kind regards
Andrew Nisbet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 24, 2013

This hotel was lovely to stay in and the staff were so lovely.The price was sufficient for the room quality and what was expected was totally surpassed as the room was lovely.
Only downside was the how small the balcony was however the view made up for this

Room Tip: The lakeside view room was amazing the view was incredible
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, January 28, 2013
Dear Nicole

Great to see you enjoyed your recent stay at the Kawarau Hotel and thank you for sharing your comments.

I understand your comment regarding the balcony, unfortunately at the time of construction there was no other option for placement of the air conditioning unit.

Thank you again and I look forward to welcoming you back to stay again soon.

Kind regards
Andrew Nisbet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 22, 2013

The Kawarau hotel was a perfect place for us to stay on our trip. The prices were very reasonable, considering the luxurious rooms and beautiful views of lake Wakatipu and the Remarkables mountains. From the moment we walked in, the service was amazing, and we had a wonderful stay. There was a lovely pool and hot tub, and the bathrooms had nice bathtubs. Its location was very good, close enough to Queenstown to make it about a 10 minute drive, but not too close to hear the noise coming from the town at night. There is an optional water taxi to Queenstown, although it is at an extra cost. We definitely recommend this amazingly comfortable hotel for your stay in Queenstown.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, February 4, 2013
Dear motorola27

Thank you for your positive review. It is always great to read when guests have an enjoyable time.

We are very lucky with our location and stunning views. Thank you for recommending us and I look forward to welcoming you back to stay with us again soon.

Kind regards
Andrew Nisbet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 22, 2013

I was looking for something affordable in Queenstown area for a few nights and found this advertised for approx $75 per night, looked great in photos but didn't expect too much. We arrived and it looked even better than the pics. Room was beautiful, staff friendly and was situated in village with everything you need. Also found a really nice running track around the lake from the base of the hotel. Would've loved to have stayed longer.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, January 28, 2013
Dear Whytecox

It was great to see you were pleasantly surprised with our village.
Thank you for sharing your comments and I look forward to welcoming you back to stay for longer next time.

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed January 22, 2013

While in Queenstown for a weekend we stayed at Kawarau Hotel and had an outstanding time. The staff were unobtrusive, the room was very spacious, clean and well looked after. Had take out from the noodle place (Me & Mee) which could have had more flavour and had a very luxurious massage at the spa. Used the water taxi service and went into Queenstown where we had lunch at Sasso ***** - see my other review. Overall an enjoyable stay - We will be back!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, February 10, 2013
Dear AlanEllis2013

I appreciate you taking the time to share your comments following your stay at the Kawarau Hotel.

I was pleased to see you enjoyed yourselves and were able to experience so many of our facilities in the village.

Thank you again and I look forward to welcoming you back to stay again soon.

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Queenstown

Address: Kawarau Village, 79 Peninsula Road, Queenstown 9300, New Zealand (Formerly Kawarau Hotel)
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#9 Business Hotel in Queenstown
#17 Romantic Hotel in Queenstown
#22 Family Hotel in Queenstown
#23 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — DoubleTree by Hilton Queenstown 4.5*
Number of rooms: 98
Official Description (provided by the hotel):
Discover a hotel where exuberant design meets breathtaking natural beauty; a hotel that celebrates all the excitement and adventure of one of the world's best-loved playgrounds. Discover DoubleTree by Hilton Queenstown. With views over a landscape renowned for its intense beauty, the hotel is just 15 minutes from Queenstown by land or 8 minutes by water taxi. ... more   less 
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Also Known As:
Kawarau Hotel, Managed By Hilton Hotel Queenstown

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