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“Nice rooms - great front desk staff” 5 of 5 stars
Review of DoubleTree by Hilton Queenstown

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DoubleTree by Hilton Queenstown
4.5 of 5 Hotel   |   Kawarau Village | Peninsula Road, Queenstown 9300, New Zealand (Formerly Kawarau Hotel)   |  
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Ranked #23 of 57 Hotels in Queenstown
Wellington
Top Contributor
115 reviews 115 reviews
23 hotel reviews
Reviews in 36 cities Reviews in 36 cities
35 helpful votes 35 helpful votes
“Nice rooms - great front desk staff”
5 of 5 stars Reviewed October 15, 2012

Always greeted with a lovely cheery smile and how has your day been - that is service that you can't buy! The front desk staff are a real asset to this Hotel, and the rooms are lovely and modern with all that you could need in them. You won't find a nicer place in Frankton to stay.

Room Tip: Ask for a room with a view of the Lake.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, October 16, 2012
Dear beaniewellington

I appreciate your kind comments regarding your recent stay at the Kawarau Hotel.
I am pleased you enjoyed yourself and thank you again for your encouraging remarks regarding our front office team.
I look forward to welcoming you back to stay again soon.

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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558 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
Christchurch, New Zealand
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 13, 2012

Just had a quick over night trip to celebrate a friend's 50th.This hotel was close to the party and what a great place to stay it was.
Rooms well appointed,clean and very comfy bed.Love the wee kitchenette even though we didn't use it.
Good facilities nearby - like Stacks Bar plus access to the Water Taxi to get you into Queenstown proper.
Definitely recommend this hotel

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, October 14, 2012
Dear Shane g

I appreciate you taking the time to share your comments regarding your recent stay at the Kawarau Hotel.

I am pleased you were able to stay close to where your friends birthday celebrations were held.

It was great to see you enjoyed yourselves and I look forward to welcoming you back to stay again soon.

Kind regards
Andrew Nisbet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 13, 2012

I have been to quite a lot of hotels in NZ during the trip and this is definitely one of the best! The receptionist is nice and friendly (though she has mistaken my dad as my husband which is a little bit... odd, HAHA).
The parking! great! indoor parking and we can go upstairs to our room directly. The room, we got a nice little kitchenette and a living room. Nice. The twins beds was a little bit............ small but anyways.

However, the hotel is NOT in Queenstown, and I think it can only be accessible by car. Even if you have a car, it's hard to locate in the dark. Basically it's a 5 minutes drive from the airport. When you passed thru the airport, which would be on your left, you need to first drive thru the REALLY narrow bridge over the river. Then the hotel should be on your right. BUT you can't go there directly. You would need to make a left turn and drive around 2-3 minutes, then there's a slip road on your right. The sign should be "Kelvin's height", turn right to the slip road and drive, it would be a little bit odd if you arrived there late, it's like you're driving to some haunted castle in scary movie but keep going, and then after 2 minutes you would see a sign "Kawarau Village" on your right(which is NOT that illuminated even in complete darkness). Then you are now in the Hilton village and the end of the road is "Kawarau Hotel". Even I got the GPS, I was wondering if I drove correctly even at the entrance of the village (as the sign is super dim).

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, October 16, 2012
Dear GLaw123

Thank you for taking the time to share your experience following your recent stay at the Kawarau Hotel.
We have never been compared to a 'haunted castle' before!
We have a regular water taxi and bus service operating hourly to and from Queenstown.
I am pleased you enjoyed your room and the convenience of easy parking.
I do hope I have the opportunity to welcome you back to stay sometime in the near future.

Kind regards
Andrew Nisbet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Top Contributor
53 reviews 53 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 1, 2012

First of all, location is out of Queenstown, so it's only worth staying here if you have a car and want to discover the area around Queenstown. Airport is very near, only 5 minutes away.
The rooms are lovely, small kitchenette area, living room and bedroom. Very clean, and modern furniture. Free parking in also a plus. Don't know about WIFI, but if you don't have your laptop with you, you can use the business center in the main Hilton.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, October 2, 2012
Dear legionella84

I appreciate you taking the time to share your feedback following your stay at the Kawarau Hotel.
We do operate regular water taxi and bus services to and from Queenstown throughout the day and evening.

I was pleased to see you enjoyed your room and facilities.
Thank you again and I look forward to welcoming you back to stay.

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 30, 2012

Stayed here the night before heading back to Boston. Nice place with a shuttle boat to take you to Queenstown. My complaint is they overcharged us for internet and after two attempts to have our bill credited, I gave up. It was 25.00 and I was not getting a response from my e-mails.
Wish I had stayed in Queenstown.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, October 3, 2012
Dear Diane 33

I appreciate you taking the time to share your comments following your stay at the Kawarau Hotel.

I am sorry to hear you experienced a discrepancy with your account. I would very much like you to contact me on andrew.nisbet@hilton.com as I would like to, firstly, have the opportunity to resolve this for you and also to understand why there has been no response to your emails.

I understand that it is important for our guests to receive a memorable experience at the hotel and your feedback is much appreciated.

I look forward to hearing from you and I would like to have the opportunity to welcome you back to stay when you are next visiting New Zealand.

Kind regards
Andrew Nisbet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, Wellington, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 29, 2012 via mobile

I've stayed at this hotel 3 times. My first stay was wonderful. I have returned to stay twice due to my first impressions. Unfortunately the standard has dropped and my last visit was terribly disappointing. The room was very noisy. The air conditioning whirred all night even though it wasn't on. There were no wine glasses in the room or pens paper and hand soap. I called for these bits and pieces and waited over 1 hour for them to arrive. I was told that the reason there wasn't any glasses etc was the new Hotel Standard! It was very disappointing.
I will not be staying there again. I'm in Queenstown at least 4 times a year. I need to find a new hotel.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, September 30, 2012
Dear Tracy-Lee H

Thank you for taking the time to post your feedback following your recent stay at the Kawarau Hotel.
It is very disappointing to hear you feel our standards have dropped since your first visit. I understand your remark regarding the noisy fan. From construction stage these fans have proven to be an issue and we are currently reviewing a replacement programme for them.
I apologise regarding the lack of amenities in your room. This is unacceptable and I have addressed this with our Executive Housekeeper to ensure extra care and training is given to her team. I am pleased to advise all wine glasses have been placed back into the rooms.

I appreciate your feedback and I do hope we have the opportunity to welcome you back to stay again to enjoy the high standards equal to your first visit.

Kind regards
Andrew Nisbet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 27, 2012 via mobile

We stayed for 3 nights in deluxe lake view room in October last year. The view was amazing from our room. You can just relax in the lounge and look at the lake and snow capped mountains from the floor-to-celling window. The bed is comfortable and the mini kitchen is useful. There are a few restaurants and a deli in the hotel as well. So if you don't want to go out, you can stay in the hotel and have meals there.

we didn't realize that the hotel is not in the town centre but the hotel has the water taxi which runs every half an hour so it is not too bad and it provides a different experience. If you would like a quiet place to stay and be away from noisy bars in Queenstown at night, it is a great place to stay as a couple or for the whole family.

There is a bus stop on the top of the road.(the road to the top is a bit steep though.) We took the bus to Arrow town which needs to transfer to another bus, but it is really easy and fun. Just check the bus timetable before you go. The people at the activity booking desk next to the lobby were really helpful. We booked hot air bloom tour and had a wonderful experience.

In general, we had a good time there!

Stayed October 2011, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Queenstown, responded to this review, September 30, 2012
Dear Noisey13

I appreciate you taking the time to share your comments following your stay at the Kawarau Hotel.
I was pleased to see you enjoyed yourselves and were able to make use of so many of the facilities within the village. It was great you were able to have a wonderful experience in the hot air balloon.
I look forward to welcoming you back to stay sometime soon.

Kind regards
Andrew Nisbet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Queenstown

Address: Kawarau Village | Peninsula Road, Queenstown 9300, New Zealand (Formerly Kawarau Hotel)
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#9 Business Hotel in Queenstown
#16 Romantic Hotel in Queenstown
#16 Family Hotel in Queenstown
#22 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — DoubleTree by Hilton Queenstown 4.5*
Number of rooms: 98
Official Description (provided by the hotel):
Discover a hotel where exuberant design meets breathtaking natural beauty; a hotel that celebrates all the excitement and adventure of one of the world's best-loved playgrounds. Discover DoubleTree by Hilton Queenstown. With views over a landscape renowned for its intense beauty, the hotel is just 15 minutes from Queenstown by land or 8 minutes by water taxi. ... more   less 
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Also Known As:
Kawarau Hotel, Managed By Hilton Hotel Queenstown

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