I stayed at the Hilton Lakeside Residences in one of their two bedroom suites. I had a view of the water, the mountains and the city and it was beautiful. My stay had good, not so good and debatable parts to it.
-Hotel is beautiful, as are the rooms. Large room, full sized refrigerator, stove top, oven, microwave and washing machine/dryer combination (no dishwasher, but not big deal).
-Beds were comfy.
-Heaters in each area but no A/C so keep that in mind if you stay during the summer.
-Bathrooms were very nice but in each bathroom, as soon as you turn the light on, the fan also goes on as there is no separate switch. Not sure who thought of that but it really is a poor design.
-Shower in the master bedroom has a 1/3 glass wall so lots of water splashes out of the shower/tub.
-There is a water taxi to the marina at the center of town but it costs $10 per person (there is also a bus shuttle but I did not check the cost). This water taxi only goes between the hotel and the marina so I suppose that the fee of $10 is acceptable but if you have four people, it gets pretty expensive for a round trip.
-Stacks pub is a nice place to eat on the property but it is expensive (it is a Hilton after all). food is good, portions are fine and the staff is attentive with lots of choices for beer and plenty of TV's.
-I had breakfast included but if it wasn't, I'd have a hard time eating there, even though there was plenty of selection. The real problem was that all of the food that they offered, and they offered a lot of food, lacked any real character to the region. It was the kind of breakfast that you could find in any Hilton in the world and by making it somewhat generic, it kind of took away from being in the region.
-I also had free wifi but again, if it was not included, I believe that the rate was $29/day, which is pretty expensive.
-I did have a small issue with the room choice, which fortunately did not turn out to be much of an issue. I had requested a room away from the lifts/elevators but ended up in one right across from one but could not be moved. The manager on duty did offer a couple of choices but neither of them was helpful and in the end, it was fine as the room was pretty soundproof. I also appreciated the follow up call from the day manager.
-Although the hotel is about a 10 minute drive to the center of the city, it really is a nice place to stay. There are a lot of good features about the hotel but the small things really do need to be worked out before I'd give it more than an 8/10.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 20, 2013
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Thank you for your feedback. I found in very constructive and helpful. I have raised you points with the team to ensure we correct the issues you had. It was nice to read you overall enjoyed your stay and we will be striving to deliver 10/10 next time.
For you next visit please contact me in advance at email@example.com. It will be great to be able to show you a faultless stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.