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“Customer Service Oriented GM Makes All the Difference” 5 of 5 stars
Review of Hilton Queenstown Resort & Spa

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Hilton Queenstown Resort & Spa
5.0 of 5 Hotel   |   79 Peninsula Road | Kawarau Village, Queenstown 9300, New Zealand   |  
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Ranked #19 of 58 Hotels in Queenstown
Midwest
Top Contributor
57 reviews 57 reviews
34 hotel reviews
Reviews in 39 cities Reviews in 39 cities
49 helpful votes 49 helpful votes
“Customer Service Oriented GM Makes All the Difference”
5 of 5 stars Reviewed July 20, 2013

Prior to visiting the Hilton Queenstown, I contacted the general manager, Mr. Nesbit, as we were visiting Queenstown for a special occasion and wanted everything to be perfect. Mr. Nesbit and his operations person, Mr. Schumacher, went out of their way to make our stay excellent. From the time we arrived at the property, the staff members were friendly and seemed to genuinely want to provide wonderful service.

We had a fabulous room overlooking the lake. It was tranquil and allowed us to enjoy the lake view along with the ambient glow of the fireplace. The furnishings of the room were modern and sophisticated without being cold. The room featured the right balance between modern design, function and comfort. As a member of the Hilton HHonors program, I have been to a good number of Hilton properties, and I must say that the Hilton Queenstown is one of the best in the chain.

The room’s living area includes a comfortable chair, loveseat/sofa, coffee table, desk area, fireplace, refrigerator with a few minibar beverages, and coffee/tea service. There is also a small balcony with small stools. Beds are comfortable, and there are two televisions in the room just in case one is inclined to watch television. There is a good sized wardrobe with iron and ironing board, along with the requisite safe.

While some may find the location of the hotel to be inconvenient for visiting Queenstown proper, I chose this location because it was not in Queenstown proper. I rented a car so the location was not an issue for us. We could visit the town when we wished, and yet enjoy the tranquility we desired. There are water taxis and bus service for those who do not wish to rent a car while staying at the hotel. The hotel is near the Remarkables shopping center and the Queenstown airport. While we could see some planes from our room, we were not bothered by any airplane noise.

Thanks to Mr. Nesbit and Mr. Schumacher for a wonderful stay. I hope our travels will allow us to visit your property again in the not-too-distant future.

Room Tip: Choose a room on a higher floor with view of the lake.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, July 30, 2013
Dear Aroundtheworldinaday

Thank you for the lovely feedback. It was a pleasure for us to help make your experience memorable.

Let me know when you are planning to come back, summer is amazing.

Kind regards

Andrew
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1,423 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (390)
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English first
Brisbane, Australia
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 20, 2013 via mobile

Proper 4* luxury. Staff mostly professional and effective, rooms peaceful and luxurious. Beds ultra-comfortable, bath huge, deck hot tub fabulous (worth it). The valet parking is very quick and great value, the Wakatipu Grill holds its own against the best restaurants of Queenstown, but it is high-end and there is no mid-range option (we didn't try the Stacks Pub). The onsite ski rental is a bit pricey but very convenient. Not skiing for a day ? Leave the skis with the valet and no rental is charged. The location is not as much of an issue as one might expect - the water taxi to town is fast and cheap, as long as you catch it by 6pm and get the return at 9pm. Otherwise you're looking at a 30min bus ride at 11pm or a $50 cab fare. 9pm seems early, but it works well with the opening hours and drive times to the ski fields (Remarkables 30m, Coronet Peak 45m, Cardrona 70m, Treble Cone 120m).

The hotel could do with a big TV in reception showing the day's ski field weather / webcams etc. There is NO pay-per-view movie channel ! The front desk staff are mostly very good.

Stayed July 2013, traveled as a couple
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Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, July 30, 2013
Dear Blewyncoch

Thank you for your feedback and your suggestions. It's great to get customers thoughts on how we can improve.

I will discuss some mid range options on the Grill menu, its a shame you didn't get to try Stacks as I think you would of found the type of menu that would suit. Love the TV in the lobby idea. I have the team looking into options and we are finalising the pay per view movie channels that will be in operation soon.

I really appreciate the feedback and look forward to welcoming you back soon

Kind regards

Andrew
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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 19, 2013

A very lovely stay. Excellent views, especially if you stay in the KING LAKE WAKATIPU SUITE. The restaurant also has great views, looks fabulous and is great for a drink. Ask about free internet. It is a short water taxi from the city centre and buses do help you get around. Taxi's are very expensive!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, July 30, 2013
Dear Kyliepoll

Great feedback, thank you. I agree, the Wakatipu Suites are great and the views around the village are amazing.

You should come over in the summer, the weather is perfect and views are even better as the late sun sets over the lake.

Look forward to welcoming you back

Kind regards

Andrew
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Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed July 18, 2013

Our family had three nights in the standard room and very impressed with the whole package. The spa pool ws great after skiing, but the main pool was a little to cool. Will be booking again very soon for next years trip to the snow.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, July 30, 2013
Dear Duns-raes

Thank you for your feedback. I will check the pool logs as it should maintain the temperature throughout the day.

Look forward to having you back next year

Kind regards

Andrew
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Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2013

This is my first time visitng Queenstown. It's such a beautiful city. The hotel is very close to the airport, approx. 10 mins drive. And around 15 mins drive to the down town. I love th fireplace at the lobby and the room which creates a very homey feeling.
I can easily sit at the balcony for over an hour by just appreciating the beautiful lake view and the mountian.
Love their breakfast as well, especially their egg benedict and cafe latte . What's better to have a warm nice breakfast in a cold winter.
Will stay in Hilton again if I visit Queenstown next time.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, July 16, 2013
Dear Cocococat

Thank you for the nice review regarding your recent visit to Queenstown. Nice to hear you enjoyed your breakfast.

Make sure you come back and see us in the summer, it's a great place, sit in the Pinot Pit and enjoy a glass of Pinot

Kind Regards

Andrew
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Wellington, New Zealand
Top Contributor
65 reviews 65 reviews
42 hotel reviews
Reviews in 39 cities Reviews in 39 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 15, 2013

We were visiting friends nearby and dined at the Waikatipu Grill. It was fantastic - both food and service. My husband is still talking about his delicious merino lamb!
We returned a few days later for a coffee at The Counter - was very disappointing - they use a generic Italian coffee which is a shame when there is so much good coffee being roasted in the area. The staff were not baristas which is a letdown in such a well known hotel. However hotel looked superb.

Stayed July 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, July 16, 2013
Dear AntipodeanFrankie

Thank you for your feedback regarding a recent visit. It was nice to read great comments about the Grill restaurant. I agree the lamb is awesome.

I am sorry the Lake Counter experience was not great, I have discussed with the team to ensure our Baristas are on duty at all times. We are currently reviewing the coffee supplier and will be looking at local suppliers.

Let me know next time you are coming to Queenstown (andrew.nisbet@hilton.com), it would be great to book you into the hotel and have another great experience.

Kind regards

Andrew
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Gold Coast, Australia
1 review
5 of 5 stars Reviewed July 15, 2013

We (2 adults and 2 children) stayed for 5 days as a family ski holiday in the Hilton Residences. Our stay was just outstanding. The staff were pleasant and attentive to every detail (from reception to checkout) to make our stay an enjoyable one. Both my wife and I are gluten intolerant. The breakfast team went out of their way to accommodate our dietary needs. Special thanks to James, Vanessa, Ana and of course the breakfast Chef. Hopefully the Hotel might have a gluten free breakfast bar in future. The Unit we stayed in was beautifully appointed and spotlessly clean. Some microwave utensils would have been helpful. We plan to come back next year - for longer!!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, July 16, 2013
Dear Allan C

Wow, great feedback and really nice to read that the team delivered a great experience. Interesting comments regarding the gluten free breakfast. We are currently designing a gluten and Dairy free breakfast buffet.

Look forward to welcoming you back next year, you should try a summer trip, a truly remarkable place with the sun shining on the village all day.

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Queenstown Resort & Spa

Address: 79 Peninsula Road | Kawarau Village, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Queenstown
#4 Spa Hotel in Queenstown
#11 Family Hotel in Queenstown
#13 Romantic Hotel in Queenstown
#18 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Queenstown Resort & Spa 5*
Number of rooms: 220
Official Description (provided by the hotel):
Hilton Queentown Resort & Spa - this is the place. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa showcases panoramic views over an unspoilt landscape famed the world over. It’s an exhilarating setting – and one without compromise. Welcome to a place where you can immerse yourself in the natural beauty of Queenstown like never before... welcome to Hilton. ... more   less 
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Also Known As:
Hilton Queenstown Hotel Queenstown

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