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“Magical time in Queenstown at the Hilton” 5 of 5 stars
Review of Hilton Queenstown Resort & Spa

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Hilton Queenstown Resort & Spa
5.0 of 5 Hotel   |   79 Peninsula Road | Kawarau Village, Queenstown 9300, New Zealand   |  
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Ranked #19 of 58 Hotels in Queenstown
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Magical time in Queenstown at the Hilton”
5 of 5 stars Reviewed June 3, 2013

We loved staying at the Hilton Queenstown with all the snow around... it was magical. The restaurant was fantastic for dinner and we had excellent service from all staff. Loved the ride across the lake to the village as well. I would strongly recommend the Hilton, Queenstown. I'll go back again as soon as I can with family.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,422 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (390)
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English first
chch, New Zealand
1 review
4 of 5 stars Reviewed June 3, 2013

I had orriginally booked the kawerau hotel however as it was quiet they closed this hotel and gave everyone an upgrade to the hilton hotel. stacks pub had excellent well priced meals. water taxi docks at wharf for a quick trip accros the lake or via car it is 20 min into cbd.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed June 3, 2013

I have been trying to make/firm up a reservation, this has been ongoing for over 2 weeks. Responce to questions take 3-4 days, and after confirming dates 4 days ago still haven't received confirmation. This is direct with Hilton Queenstown and not there international call centre!!

I will go elsewhere.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 2, 2013 via mobile

Stayed here for two nights with hubby.
Highlight was the spa. On the expensive side but expected for a Hilton hotel. Staff helpful and friendly throughout the hotel and restaurants.
Room was beautifully luxurious with a gas fire and a nice view (rm 408) of the lake while in front of the fire. Felt relaxed and away from the world with such a lovely room.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 1, 2013

The only draw back to this hotel (if this even matters to you) is that you cannot walk into town, everything else about it is wonderful. Designed and built to fit into the local environment and style, fantastic location right by the waterfront, excellent restaurant and very friendly and helpful staff. Our room was on the ground floor and the doors opened up to the lake and a lovely walking path around the lake. The hotel provided for a very relaxing stay with so much local adventure right outside the door. We will definitely return to the Queenstown Hilton.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 31, 2013

Wow! The reviews on here gave me 50/50 expectations but I do not know how to fault this hotel! Rooms is amazing! Rain shower best thing I have ever experienced. We has Arrives safe and sound :) special table for our anniversary. I am a ridiculous organiser and they really just followed through with all my expectations. We did have to wait a little while for our meal but it was so good worth the wait and they brought us bread while we waited. It's all the little things that count here! Every single employee said hello and how are we as we passed. Smile on their faces. Check in was a breeze. Valet parking brilliant! Basic king view room with great view! Jayden on the other end of the "magic" button went above and beyond for us. What great staff you have Hilton Queenstown! I never write reviews on here but so happy and excited to be here. Couldn't resist!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mittagong, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 29, 2013

Reservation inquiry good. Arrivied on dusk for overnight stay. Checkin - fair (understaffed). $10.00 charge for vehicle attendant to park vehicle or park yourself and "walk the hill" with heavy luggage. We chose "walk the hill". It was a rabbit warren to find our room level (we had not been offerred porter service) we entered a lift, got off at the level we were instructed and with direction difficulty had to locate another lift to take us to our room level). We stayed in a Lake view corner room with two comfortable generous sized beds with good heating and fresh air! . The stocked bar fridge contained 2 bottles of water and two soft drinks and maybe milk sachets. Two wine glasses provided were greasy and dirty from previous guests' use...we called for room service and the glasses were replaced. On departure, Walk "down the hill" to the carpark was slippery because of rain during the night. Disappointing for a 5 star rated hotel.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Queenstown Resort & Spa

Address: 79 Peninsula Road | Kawarau Village, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Queenstown
#4 Spa Hotel in Queenstown
#11 Family Hotel in Queenstown
#13 Romantic Hotel in Queenstown
#18 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Queenstown Resort & Spa 5*
Number of rooms: 220
Official Description (provided by the hotel):
Hilton Queentown Resort & Spa - this is the place. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa showcases panoramic views over an unspoilt landscape famed the world over. It’s an exhilarating setting – and one without compromise. Welcome to a place where you can immerse yourself in the natural beauty of Queenstown like never before... welcome to Hilton. ... more   less 
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Also Known As:
Hilton Queenstown Hotel Queenstown

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