The Kawarau Falls Hilton was part of a lake lunch cruise. On arrival we were directed up the steps to Stacks Pub – a sports bar style bar-restaurant. Orders from the 6 choice menu were taken quickly, but before we even received our drinks there was a brief fire alarm break. We were barely evacuated when we were called back, but that’s when the lunch experience fell apart. The bar/restaurant was 50% full and had two “waiter/barmen” at the front end, but ground to a halt. I thought that the drinks were slow, but that was just the beginning – the food took forever and despite being told by Captain Wayne that we would have plenty of time to wander around, we were actually late back to the cruiser. The front end staff kept blaming it on the gas supply but this didn’t have any credibility when they sat around chatting to each other when the first course was bread and dips and later, dirty plates sat on the table for unacceptable periods. When we were eventually served, the mains were good. My wife had a warm chicken salad (which presumably could have been cooked on an electric hotplate) which she told me was up to normal standard, and I had a delicious lamb shoulder which was presumably slow cooked, then baked. Unfortunately about 40% of the serve was lamb fat. On our set menu, we had 2 choices and we both chose the apple and blueberry crumble which we agreed was very good (after again waiting an unacceptable time). 2 stars overall to Stacks Pub - 4 stars for food but zero for staff approach and food delivery.
- Official Description (provided by the hotel):
- Hilton Queentown Resort & Spa - this is the place. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa showcases panoramic views over an unspoilt landscape famed the world over. It’s an exhilarating setting – and one without compromise. Welcome to a place where you can immerse yourself in the natural beauty of Queenstown like never before... welcome to Hilton. ... more less
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- Also Known As:
- Hilton Queenstown Hotel Queenstown