This was my second stay at the Hilton in Queenstown and it is simply the most stunning location and a truly luxurious hotel. My company uses the Hilton globally and I have stayed in a number of Hilton's and this one is right up there when it comes to luxury and location.
My first visit was shortly after they opened to hotel so service teething issues were to be expected with seasonal workers flowing in and out of the hotel before they have experience in the details of the area etc. It was however so good that I decided to return with my partner and some friends in the summer. The hotel was, as expected, fabulous.
Disappointing though is that the service appears to not have improved. All 3 the restaurants had slow service with staff that were ill equipped with knowledge of both hotel and regional facilities. That being said, a quick rundown is as follows:
Front office staff are friendly and valet was tended to promptly. Room service was painfully slow at 60 minutes on average. The rooms are well appointed and if you can, upgrade to a lakefront view. It is unreal. The bathrooms are huge and have superb baths and showers. The Wakatipu Grill (flagship restaurant) staff were poor for such an exclusive restaurant. The Cafe service was terrible as we waited 25 minutes for a coffee and a muffin when we were the only guests waiting for food and a drink. Stax's bar was busy but the service was slow again. The food was good pub fair but nothing special. We had a major incident with Me&Mee, the noodle bar on premises which I will not go into detail here but the hotel management dealt with it well and the food was sensational.
The indoor pool and gym are world class and the spa is an absolute must.
If you're expecting 5 star service you will be disappointed, but the actual hotel location and facilities make up for it.
Ideally you'll have a rental car as the hotel is a little out of the way and cab-fare to and from Queenstown is steep.
There is a jetty which can be used for boat docking.
There is also a ferry to and from QT which docks outside the hotel which is convenient.
- Official Description (provided by the hotel):
- Hilton Queentown Resort & Spa - this is the place. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa showcases panoramic views over an unspoilt landscape famed the world over. It’s an exhilarating setting – and one without compromise. Welcome to a place where you can immerse yourself in the natural beauty of Queenstown like never before... welcome to Hilton. ... more less
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- Also Known As:
- Hilton Queenstown Hotel Queenstown