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The Rees Hotel & Luxury Apartments: Traveler Reviews

5.0 of 5
377 Frankton Rd, Queenstown 9300, New Zealand
Hotel amenities
The Rees Hotel & Luxury Apartments
Ranked #6 of 58 hotels in Queenstown
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655 reviews from our community

Traveler rating
    466
    136
    39
    9
    5
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Families
140
 
Couples
363
 
Solo
15
 
Business
25
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Service Disappointment”
2 of 5 stars Reviewed February 4, 2013 via mobile

This is the last of our 4 nights stay at this hotel, the first 3 days has been very nice, however this very last day turned out to be a big disappointment for their service. As the weather has been bad, we stayed in for most part of the day, we left our 3 bedroom apartment at almost 4 pm and called reception to have the housekeeping to do the rooms and remove our room service tray. Upon returning at about 11 pm, no housekeeping was done with room service tray where they were. We immediately called the reception and were shocked at the reply of "we don't have housekeeper at the moment and what do you want me to do ?" !!!!! It's been a good 3 days that we loved the place but only 1 ignorant and unprofessional answer to wipe out our good feeling of the place. I hope the management will seriously look into the "situation handling" of the hotel

Stayed February 2013, traveled with family
Was this review helpful? Yes 2
Ask Somrudee A about The Rees Hotel & Luxury Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colander, Manager at The Rees Hotel & Luxury Apartments, responded to this review
February 6, 2013
Hi Somrudee A,

Thank you for your feedback, it is great to hear that for the most part you enjoyed your stay with us. We are very sorry that just one thoughtless staff member let the team down. We are always looking for ways to improve our services, so please email our CEO Mark Rose mark@therees.co.nz with your preferred contact details so he can discuss this further with you in person.

Kindest regards,
The Rees Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guilford, Connecticut
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Wow”
5 of 5 stars Reviewed February 2, 2013

On arrival to Queenstown we drove to the Rees Hotel and apartments. We had booked the two bedroom apartment for 2 nights. Wow was the first thing all of us said when we entered the lobby and then again when we got to the apartment. Four women traveling together would have preferred separate beds( we had 2 kings) but having this luxury was special and each bedroom had a bathroom!! Quiet location with a great view. This was a favorite with our group.

Room Tip: The rooms with partial view are a bit less expensive but have all the luxury as the rooms with the l...
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask jjt673 about The Rees Hotel & Luxury Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Amazing views, fabulous room, very quiet”
5 of 5 stars Reviewed February 1, 2013

We loved our stay at the Rees! We had a hotel room with a wonderful lake front view on the top floor. The room was clean, modern, and spacious with the best deck we had all of our trip. It was nice to be a bit outside of the center of Queenstown and feel like were close enough to get there quickly and far enough away that we felt secluded. There is a wonderful walking/running trail that is directly next to the hotel and leads into town. There is also a dock where you can take water taxis into town. Overall, super accommodating, gorgeous and romantic.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask mafredrick about The Rees Hotel & Luxury Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlington, United Kingdom
Top Contributor
64 reviews 64 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
“Full of luxury with amazing views”
5 of 5 stars Reviewed January 28, 2013

We stayed in an apartment at the Rees Hotel earlier this month and from the moment we entered the apartment we knew we were going to be in for a treat. We stayed in a three bedroomed two bathroom apartment on two floors with views to die for! The beds were extremely comfortable, the furnishings beautiful and the whole apartment very well equiped with a wonderfully equipped kitchen and much needed laundry room after four weeks touring New Zealand. The kitchen was so well equipped and the apartment comfortable we actually opted to stay in two nights and cook rather than go out! The jacuzzi bath in the top floor bathroom had the best views ever for a bath, and was in constant demand! Yes you could say that the down side was the distance from Queenstown itself but we never had problems parking even when the Rugby 7's competition was on, and to be fair taxis were cheap! Definitely stay there again.

Room Tip: All rooms have a lake view so all are fabulous!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by auntygail for Queenstown
Ask auntygail about The Rees Hotel & Luxury Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Calm setting, and excellent service”
5 of 5 stars Reviewed January 28, 2013

We had the pleasure of staying 4 nights in a hotel appartment at The Rees in November/December 2012.
We enjoyed the quiet setting, the nicely decorated appartment with own furnished balcony overlooking the lake and mountains.
The service from the front desk and the concierges was excellent.
We will go back to the Rees for our next trip to Queenstown/New Zealand.
Good parking facilities.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask CANE_Denmark about The Rees Hotel & Luxury Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about The Rees Hotel & Luxury Apartments

Also Known As:
The Rees Hotel And Luxury Apartments
Rees Hotel Queenstown
The Rees Hotel Luxury Apartments
Address: 377 Frankton Rd, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Queenstown
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Business Hotels in Queenstown
#2 Family Hotels in Queenstown
#4 Romantic Hotels in Queenstown
#6 Luxury Hotels in Queenstown
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Rees Hotel and Luxury Apartments Queenstown is the new gateway to the True South. We welcome you to enjoy the ultimate Queenstown accommodation experience and savor the rich heritage, vibrant culture and diverse attractions of New Zealand’s glorious Queenstown and Southern Lakes District. The Rees Hotel & Luxury Apartments Queenstown offers luxury accommodation on the edge of Lake Wakatipu, looking out to The Remarkable Mountains. The Rees Hotel is conveniently located to Queenstown Airport and a short drive away from the centre of Queenstown, and central to the wide range of high quality, year-round attractions and activities offered by Queenstown and the broader Southern Lakes District. ... more   less 
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