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“Good but could have been great” 3 of 5 stars
Review of Alta Apartments

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Alta Apartments
4.5 of 5 Condominium   |   89 Thompson Street, Queenstown 9300, New Zealand   |  
Hotel amenities
Hamilton, New Zealand
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“Good but could have been great”
3 of 5 stars Reviewed May 31, 2013

We picked up the key from the office and were shown to the carport/door of our 2 bedroom apartment. There were no instructions inside the apartment, or compendium etc. with information on office hours or contact info if we needed it. We presumed they were serviced apartments but nobody serviced ours the next day. We stayed in apartment 10 (or 10a?) for 2 nights and paid $399 for 2 nights with a GrabOne voucher.

Positives:
* Very clean
* Great beds, nice linens
* Spacious apartment
* Well heated
* Lovely views
* Very quiet

Negatives:
* Broken couch which made it impossible for 4 people to sit on it. Even 3 was a squash as the chaise part's springs were broken. This was *really* bad and so obvious. You could clearly see the couch was broken. It was SO uncomfortable. We tried to use pillows from the bed to make it more comfortable but ended up sitting on dining chairs. Not the best to watch TV on. I wish I had taken photos of the couch now as would post them here.
* Broken window handle in the toilet which with the sub zero temperatures and snow, made it a VERY cold trip to the toilet as the window could not be pull closed. The broken latch was sitting separately on the windowsill so someone knew it was broken?
* No extra or fresh towels provided. Just one small bath towel per person. We presumed these would be replaced each day.
* There was a problem with the drainage. The second day after the first person had a shower, the water wouldn’t drain. By the time the 4th person had a shower the bath was getting quite full of cold dirty water. We also noticed this in the kitchen sink upstairs and the bathroom sink.
* There was no spray & wipe or a kitchen cloth to wipe the kitchen bench with. Just a dish scrubber and tea towel were all we could find. We had to use a face cloth and water for the kitchen bench.
* Coffee/tea/sugar sachets etc. weren’t replaced each day so we ran out of these early on. If they were included in the cost of the rental they should be replenished. We knocked at the door of the office but nobody came.

To sum up:
Was advertised as a luxury apartment but was let down by the negatives mentioned above ^^. Would we stay again? It's tempting as it was a nice spot and we got a good sleep and worked out to only be $50 per person. But would request a different apartment with nothing broken and would definitely not pay more than $200 a night for a 2 bedroom apartment.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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85 reviews from our community

Traveler rating
    52
    22
    7
    3
    1
See reviews for
38
12
3
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Norwegian first
  • Any
English first
Red Beach, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 1, 2013

Good apartment with great facilities. Modern and spacious. Kitchen was great and had everything required. About a 15 minute walk into town and uphill on the way back to the apartments. Worth getting a cab (about $10) at night. Amazing views of Lake Wakatipu and The Remarkables.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisburn NI
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 9, 2013

Arrived on a Friday afternoon to find office closed and envelope with key stuck to the door,left on Sunday without seeing anyone, not very customer friendly.
A very steep entrance to the parking area, bottom of car scrapped the ground. lots of marks from other cars, also a very steep hill to walk from town.
That said, we had a very spacious clean apartment with a great living area and balcony (seats with cobwebs ) but what a view. Would stay again

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Napier, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed February 20, 2013

I've thought a lot about what to write and want to represent Alta fairly. Here's what I experienced.
The two bedroom apartment was clean, tidy and had a fantastic view. It's close to town and therefore close to lots of great activities.
Upkeep wise, the apartment seemed to be suffering from water damage and there were a few cracks in tiles, screws loose- that sort of thing. The really frustrating things were that the key doesn't open the top door (Only opens from the inside) AND the bedding configuration we ordered had not been arranged for us (it was on the print out from our Wotif booking). VERY annoying!
Would stay again if on a budget, however I think the maintenance issue needs to be addressed sooner rather than later.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mackay
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2013

Couldn't believe my eyes when we saw the apartment. Modern, stylish, and lots of room to move around, Even the car had a garage. The view from the apartment was spectacular. Self catering saved us lots of money. I would recommend this apartment to anyone. I definately would be staying here again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 19, 2012

Yet again another great stay at Alta apartments. Part of the reason my family and I keep coming back is the size and standard of the apartments. I'm never disappointed and the kids love the fact that they can spread out and have room to move. So much better than a hotel room. Of course, self catering also helps us save a bit of cash.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 11, 2012

This is a new apartment with modern interior. Nice view from the living room. The location is not easy to find in the dark but overall its still ok. Like the design with dining and living room at 3rd floor. It won't disturb others member who rest in the room at 2nd floor.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alta Apartments

Address: 89 Thompson Street, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #23 of 78 Specialty Lodging in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Alta Apartments 4.5*
Number of rooms: 15
Official Description (provided by the hotel):
Alta Apartments are Queenstown's newest luxury apartments for discerning travellers preferring sustainable luxury. Nestled in the foothills of Queenstown in a quiet inner city location, Alta offers eleven self contained luxury three bedroom apartments. Some of the apartments can be locked off to create two bedroom apartments and up to five one bedroom studios. ... more   less 
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Also Known As:
Alta Apartments Hotel Queenstown

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