We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Brilliant overnight stay” 5 of 5 stars
Review of Ascot Park Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Ascot Park Hotel to your Saves list
Ascot Park Hotel
4.0 of 5 Hotel   |   Corner Tay Street and Racecourse Road, Invercargill 9840, New Zealand   |  
Hotel amenities
Ranked #9 of 33 Hotels in Invercargill
Certificate of Excellence 2014
Sunderland, United Kingdom
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
“Brilliant overnight stay”
5 of 5 stars Reviewed March 26, 2014

Stayed overnight at the Ascot Park in Feb 2014 on the way to a cruise of Milford Sound. We were greeted on arrival by the Manager and given welcome orange juice. Staff were amazingly helpful and even one of the reception staff gave my partner a lift to a camera shop to sort out a problem! Our room was very clean and comfortable and the wet room shower was great. We did not eat dinner here though breakfast was very good indeed. The outside decking and pool area was very welcome after a long day travelling. All in all, I would definitely stay at this hotel again. Thank you and well done to all the friendly and helpful staff who really 'went the extra mile'.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ascotpark080, General Manager at Ascot Park Hotel, responded to this review, March 27, 2014
Thank you for this great response. I do remember the tour and especially the Tour Leader, Sally who has been on the New Zealand hospitality scene as long as I have.
It is a pleasure to host clients who love exploring all that Southland has to offer. We believe it is a hidden jewel in New Zealand's Crown.
Warm Regards
Pete
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

197 reviews from our community

Traveler rating
    95
    81
    17
    3
    1
See reviews for
35
64
10
70
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Auckland Region, New Zealand
Top Contributor
245 reviews 245 reviews
57 hotel reviews
Reviews in 79 cities Reviews in 79 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed March 24, 2014

Warmth of the welcome, cleanliness of the bedroom and the high level of equipment were all very positive features. Dinner, too, was a pleasing experience, with a good menu and some imaginative preparation. We were served by an inexperienced member of staff in the dining room - she was mainly used to bar work - but she did a really great job.

One area for attention - the wifi set-up is cumbersome to work, slow to deliver and partly hidden behind a paywall; it really is time that major hotels such as this one consider fast wifi to be as 'standard' a feature for guests as plumbing. Nearly went for 3 stars on the basis of the existing wifi service, but - credit where it's due - the rest of the hotel is well-run.

Final thought - the breakfast options are complicated and hard to understand. Especially when having to focus so early in the day! Please simplify .... the broad choice ought to be "continental or cooked".

We would probably stay here again. The location is peaceful and nowhere is too far away.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ascotpark080, General Manager at Ascot Park Hotel, responded to this review, March 25, 2014
Thank you for this most constructive and imformative review.
Great to hear that you enjoyed the rooms and facilities but not good to hear the internet did not meet expectations.
We have spent considerable time and effort to make sure we have a good internet service but do have operational issues from time to time that challenge us.
While our internet is through an VDSL link, fibre is not an option to this part of the city (this does effect speed on rare occasions). While technology may offer solutions to this problem it remains a work in progress.
Great comment on the breakfast and while we used to focus on two basic options several clients advised us in recent years they needed more options at a lower cost or they would simply not stay, as their company would not pay any more than X dollars. We listened and adapted at the expense of revenue but the customers stayed. I think we will hang with the current choice but really respect your feedback. Love to buy you a coffee or drink when you are next in town.
Many Thanks
Pete
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyne and Wear
Top Contributor
187 reviews 187 reviews
55 hotel reviews
Reviews in 80 cities Reviews in 80 cities
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed March 21, 2014

We stayed here for a couple of nights as part of a tour group. The first thing we noticed was how remote from town the hotel was. However as a group we secured complimentary hotel transport from Southland Museum.
We had a chalet style bedroom with a large double and a single bed. The bathroom was large but rather Spartan. The weather was poor but the radiators wand towel rail warmed the room adequately. The reading light over the bed was too bight and not restricted to the one person reading.
We ate in the bar and the restaurant. Both were good, but we thought the bar was better value.
The hotel is better than average but we would rate it as "Good" rather than "Very Good".

Room Tip: Some of the rooms are a long walk through internal corridors if you want to use the restaurant and b...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ascotpark080, General Manager at Ascot Park Hotel, responded to this review, March 25, 2014
Thank you for sharing your comments with respect to the Hotel following your recent stay. It was great to hear that your group were able to use the Hotel's couretsy van to get into the city and explore.
The Hotel has 3 dining options being the Tavern, Emberz Bar and Emberz Restaurant. All have different price and service points to ensure our clients have a range of options to suit their pockets.
While all the accommodation is on one level at the Ascot Park Hotel, on many occasions guests enjoy the opportunity to park directly outside their rooms as the result. We are happy to discuss with any client a requirement to move rooms if alerted to a problem and where circumstances allow.
Communication is the key to ensuring your stay at the Ascot Park Hotel is a great one! If you need assistance we are here to help you.
Warm regards
Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 19, 2014

We stayed in the motel and it was value for money. Room was spacious and newspapers provided. It comes with a fully equipped kitchenette. I'll stay here again if I am back in Invercargill. My husband went to the sport bar at the hotel side and met friendly locals there.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ascotpark080, General Manager at Ascot Park Hotel, responded to this review, March 25, 2014
Thank you for staying at the Ascot Park Hotel. I am pleased that you enjoyed your stay and that your husband enjoyed sharing a drink with the locals. Hope that you are able to return again.
Best Regards
Pete
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Invercargill, New Zealand
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2014

Stayed at the Ascot on polytech field trip and the service was absolutely amazing. Had a chat with the manager and he was just so polite and down to earth. Rooms were spacious, clean with spotless shower. Would definitely stay there again if I do get a chance. Keep up the good work guys.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ascotpark080, General Manager at Ascot Park Hotel, responded to this review, March 17, 2014
Thank you Rutu for posting this response. I look forward to seeing you again as your study gets more intensive.
Best Regards
Pete
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Invercargill, New Zealand
1 review
5 of 5 stars Reviewed March 13, 2014

AScort Park excellent place to stay . Rooms and food is really awesome yumm food especialy dessert. Staff is really help full. The location is very pleasent . Over all every thing is excellent

Thanks Mr.Peter Ridsdale

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ascotpark080, General Manager at Ascot Park Hotel, responded to this review, March 25, 2014
Thank you for this positive review.We look forward to seeing you agin at the Ascot Park Hotel.
Cheers
Pete
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Top Contributor
104 reviews 104 reviews
25 hotel reviews
Reviews in 45 cities Reviews in 45 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed March 12, 2014

We were very impressed by the efficiency and helpfulness of the staff at this hotel. We arrived at 12 and although check in is at 2pm they phoned up to see if the room was ready. Whilst they finished servicing the room we had a coffee and were able to get into the room. Accommodation is in chalet-style rooms which although not chic or stylish are nonetheless large and comfortable.
When we noticed there was an issue with the heater (pumping out heat although turned off), The duty manager, Sue, dealt with it promptly and efficiently. The matter was dealt with swiftly and we were given a drink on the house - a nice gesture.
We ate in the restaurant. Good food and wine. Excellent service.
Would definitely recommend this hotel.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ascotpark080, General Manager at Ascot Park Hotel, responded to this review, March 17, 2014
Thank you for this very positive review. Glad to hear that we fixed the heater promptly and that Sue looked after you.
Have a great day!
Pete
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ascot Park Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ascot Park Hotel

Address: Corner Tay Street and Racecourse Road, Invercargill 9840, New Zealand
Location: New Zealand > South Island > Southland Region > Invercargill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#2 Business Hotel in Invercargill
#6 Family Hotel in Invercargill
#7 Luxury Hotel in Invercargill
#7 Romantic Hotel in Invercargill
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ascot Park Hotel 4*
Number of rooms: 116
Official Description (provided by the hotel):
Invercargill's largest accommodation property, the Ascot Park Hotel is Qualmark rated 4 Star, comprising of 116 Hotel, Motel and Suite accommodation. Set in park like surrounds the Ascot Park Hotel is the ideal place to stay with ample car parking, indoor heated pool and fitness centre. The award winning Emberz Bar and Restaurant is the ideal place to dine or wind down after a busy day. A wide choice of Conference facilities are also offered for your business needs ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Priceline, TripOnline SA, Agoda, Despegar.com and Hotels.com so you can book your Ascot Park Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ascot Park Invercargill
Ascot Park Hotel Invercargill, South Island

Owners: What's your side of the story?

If you own or manage Ascot Park Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.