My daughter and I booked this place by phone on our way from Queenstown. It sounded good in the Lonely Planet. When we arrived it was the most terrible rain so we rushed into the main house (thinking we were staying there) and it looked nice with people in the kitchen cooking so I happily paid for both of us. Immediately we were shown into another house - which was a walk down a path in the lashing rain - so in no way attached to the main house. This second house was very damp and dark and grotty. We were stunned. The kitchen was tiny and had no space for even a couple to cook in let alone lots of backpackers. I went back to the main house and asked for my money back from Joyce. This was only 10 minutes later. She refused although she could see how unhappy we were. No matter what I said she would not refund me and offered us a room in the main house for extra money!! She said we could join them there for dinner or breakfast - again for a lot more money! We had no option but to stay put that night in a grotty and damp room and we found a lovey Wine bar down the street where at least there was some comfort for a few hours as we couldnt bear the thought of cooking in the kitchen. We are not fussy having travelled the entire west coast in a tiny camper van in all weathers. We had far better accommodation in other backpackers for the same money that had great facilities and lots of atmosphere. This was by far the most depressing place we stayed in our 5 weeks in New Zealand. I think there is a huge difference between the main house that obviously the Lonely Planet wrote their review on - and the small damp grotty place we stayed in which seems to be for backpackers and woofers. Be very careful when you book this place!!!
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