This was the first place we stayed on arrival in New Zealand from Ohio in the USA, so we were totally exhausted after the long trip and happy to arrive at the hotel. Initially we were pleased with the appearance of the room--very clean, nice decor. The hosts were nice, the grounds well kept, parking was adequate, the location was within walking distance to a few places to eat and buy groceries and near the city center. The problems we had were the kind that are not immediately noticeable. The first thing we wanted to do was take a shower after traveling on 3 different planes for 24+ hours. We discovered that the bathroom had a drainage problem in both the sink and the shower--in fact, we had to keep turning off the water while in the shower to prevent it from overflowing into the room. The sink was very tiny so it also filled up fast due to the slow drain. There was no flat edge to the sink and very little shelf space, therefore no place to put things needed in the bathroom--even the floor space was limited because the bathroom was small. There was no hook on the bathroom door to hang clothing--the only hooks found were on the towel bar but these were small and awkwardly located next to the toilet. The next thing we really needed was a good long sleep. Unfortunately, the mattress was one of the worst I've slept upon--lumpy (could feel the coils), saggy, edges were corded and mattress seemed thin and cheap--and the pillows seemed as high and rock hard as a mountain. We did discover other pillows in the closet the next morning but by then it was too late and we were too exhausted the day before to even think of looking for more pillows. The room was also very hot. In spite of these problems, for some odd reason we believe we would stay here again--we would just maybe ask for a different room. The hotel has a new owner who had only bought it a couple weeks before our stay and I believe he will improve this place as able.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I'm sorry this response has taken a while. We still have a lot to learn and how to deal with Trip Advisor responses is another step along the way. Thank you for your positive criticism of our motel. I have taken your comments on board and will endeavor to act on them where practicable. A shelf in the bathroom and some hooks will be easy. We could put the soft pillows on the bed and the hard ones in the closet and the next guest will complain about too soft pillows. We can't please everybody. We appreciate that the rooms get warm in summer and we could air-condition all the rooms but a cost-benefit analysis would show that it would be a waste of money in a temperate climate where air con might improve things three or four days a year - and would our guests really want to pay an extra $10-20 each night to cover the cost?
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.