I booked a night at this motel on Expedia but as I did not receive confirmation of this booking, I cancelled the booking within 24 hours of making the booking (as is allowed by Expedia) and booked another motel.
Two weeks later, after I returned from my stay in Christchurch, I was aghast to receive an email from the manager advising that as I was a "no-show", my credit card had been debited for the full accommodation charge.
I immediately advised the manager of my cancellation two weeks' prior and he claimed he never recieved the cancellation from Expedia.
I then contacted Expedia who assured me they did recieve the cancellation and had notified the manager of the cancellation.
The manager subsequently conceded that we did indeed cancel with Expedia well in advance of the motel's cancellation deadline but he refuses to refund the fraudulent amount he debited to our credit card.
Please be warned that if you have a problem with a booking or any other matter in respect of this motel, our experience proves that the manager is very unlikely to act in a moral and ethical way since his attitude is "I'll keep the money anyway", despite acknowledging that we cancelled with Expedia.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It’s very disappointing to both guest and business owner when a dispute does not reach a mutually acceptable resolution.
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We have made five international telephone calls and sent several e-mail messages to Mr. Downey’s third party agent, Expedia in an effort to solve this issue on his behalf. Despite his or his agent’s assertions to him, at no stage did we receive a call, e-mail, fax or letter canceling Mr. Downey’s reservation with us.
All we require from Expedia or Mr. Downey is either a copy of any e-mail message sent to us canceling his booking or a copy of the automated fax message that is also sent when a reservation is cancelled via Expedia. Despite repeated requests, neither has been forthcoming, leading us to surmise that no such cancellation documentation exists.
We held a room in good faith for Mr. Downey. Indeed, with the acute accommodation shortage in Christchurch at present, we turned away many potential clients whilst holding this room on his behalf.
Our cancellation policy is clearly stated on all our correspondence and in the event of a guest needing to cancel a booking within the noted 48 hour period, we make every endeavor to re-let the room on their behalf. so no charge is incurred by them. Again, due to the acute shortage of rooms available in Christchurch, this is something we are able to do almost every time. It is something we would have done for Mr. Downey had we received any notification from either him or his agent that he no longer required a room.
Even at this late stage, we would be happy to immediately refund the full room charge back to Mr. Downey on receipt of the copy cancellation correspondence.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.