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“Beauty, views and WOW accommodation AND warm, real people and superb service!! - the best in New Zealand!!” 5 of 5 stars
Review of Peppers Clearwater Resort

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Peppers Clearwater Resort
4.5 of 5 Resort   |   Clearwater Ave., Harewood, Christchurch 8005, New Zealand (Formerly Outrigger Clearwater Resort)   |  
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Ranked #58 of 142 Hotels in Christchurch
Brisbane, Australia
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
“Beauty, views and WOW accommodation AND warm, real people and superb service!! - the best in New Zealand!!”
5 of 5 stars Reviewed August 13, 2013

We have been staying at Clearwater for 8 years- as a hotel, this is a magnificent, breathtaking, amazing, home away from home with all you need for a WOW holiday or a superb business trip. BIG rooms, all with spectacular views, modern and comfortable, warm and welcoming. A tennis court, golf course of International standard, great walking and running tracks and very close to the airport but no plane noise. The food, room service and restaurants are world class and everything you touch has a touch of class AND THEN WE MET JACK!! The service has always been, "good" her, polite, efficient and helpful but this trip Jack was at the front desk and service has taken on a whole new meaning!! The man is warm , real, friendly, and every extra mile thing he could have done-he did!! The room service and restaurant tam have been extra special this trip too so perhaps new training, a new manager or just attracted great people who love what they do. Beautiful Clearwater now has not just good service but Superb service!!

Room Tip: ALL the rooms here a re amazing-we have stayed in most but the big suites on the lake-WOW-well worth...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken H, General Manager at Peppers Clearwater Resort, responded to this review, September 1, 2013
Kia ora RobinaS

Thank you for taking the time to make comments regarding your recent visit. Its always good to hear such great feedback from regular clients . I look forward to catch up when you next visit Christchurch.


Kind regards

Ken Harris
General Manager
Peppers Clearwater resort.
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231 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Wellington, New Zealand
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed July 27, 2013

Peppers resorts are generally pretty good, but the experience we had at Clearwater wasn't up to scratch.
There was a problem finding our reservation, which occupied the first 15 minutes (there were other people trying to check in and out, and phones constantly ringing, and the woman (who was on her own) just couldn't get my name straight (I have a hyphenated surname which seemed to throw her completely, and there was real confusion about whether rooms were ready or not, and who had what room). In the end the woman simply disappeared into a back office, so I stuck my head in and told her we would go into the restaurant to wait for her to sort things out. We never saw her again, the restaurant was just as slow - and then we started all over again with the new person (who was, to be fair, much more helpful).
Finally, into our room - which I have to say was just beautiful: perfect for what we we after.
But then, problems again: we asked for the front desk to order a cab for 6.30. Somehow this required three phone calls from the front desk, asking for more and more information about where we were going, when we'd be ready etc (I gather from what they told us later that the cab company wanted to know exactly where we were going - and we didn't have our friend's exact address - just his street, so there was a process of negotiation which the front desk seemed unable to handle). Honestly, it would have been easier for us just to ring the cab company ourselves.
To be honest, it was a relief to leave for the night out, and to return to sleep, not to deal with the staff!
This is a truly magnificent venue, and would be great if you went for the golf - but our experience suggests it really needs to sort out its service - at least to bring it up to the standard of the other Peppers we have stayed in.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken H, General Manager at Peppers Clearwater Resort, responded to this review, August 7, 2013
Kia ora,

I am sorry that your service experience at Peppers Clearwater fell below our normal high service standards. I will certianly address the issues raised to ensure this is not repeated.



Regards
Ken Harris
General Manager
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Louisiville, Kentucky
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 21, 2013

Very pleasant, quiet, clean, and full featured accommodation on the outskirts of Christchurch. The unit was on a small lake near the golf course. It was winter so we had ice/snow but the unit was warm and cozy. Only complaint was the lack of free internet connectivity. But, that seems to be the case throughout NZ.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken H, General Manager at Peppers Clearwater Resort, responded to this review, August 7, 2013
Kia ora ,

Thank you for comments. We have recently included free limited internet access in the reception and bar areas directly as a result of guest feedback such as this. I certainly hope on your next visit you will take advantage if this new offerring.

Kind regards
Ken Harris
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Top Contributor
62 reviews 62 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed July 10, 2013

We stayed here for four nights while on a trip around the South Island, we booked over the Internet which was quick and easy.
When we arrived they could not find our booking so spent over an hour trying to sort it, nothing was offered while we waited and waited. Finally they found it and we were sent on our way with a map to our room. Don't expect any help at this hotel as they do not have porters so travel light or get a room on the bottom floor but traipsing up three flights of stairs arrrr not so nice. We booked a 'lakeview suite' which we assume we got not sure where the lake view came into it we could see a fence and if you stood on your tippee toes the road and houses on the other side. We were thankful for the extra room though with couch, kitchenette and table, the bed was very comfy and it was a lovely thought to have a fresh loaf of bread waiting for us in the bread maker (that got you and extra star)
Room cleaning also finishes at 12pm which we were not told so twice our room missed being cleaned as we didn't realise there was a cut off time until we called and were told so. The walls are very thin and we could hear people in the upstairs room very clearly which was kinda disturbing
One thing I never understand is when providing a washing machine in the room why buy the most complicated machine with lots of symbols which mean absolutely nothing unless you have some instructions..............
Close to airport but a long way to the CBD or any decent shops.
If you love golf maybe you can put up with these few things but otherwise I would look elsewhere for a relaxing stay.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fahad H, Manager at Peppers Clearwater Resort, responded to this review, July 15, 2013
Kia ora,

Thank you for your feedback. I am disspointed that on this occasion we failed to live up to our usual high standards. I have spoken to our Front Office and Housekeeping teams about your comments. We are always able to help with luggage and this service should have been offerred on check in, I apologise for this.

Housekeeping does not finish at midday but are on till the last rooms have been cleaned and serviced. Unless there was a Do Not Disturb on the door they should have come back to service your room later in the day. This has been addressed.

Peppers Clearwater Resort was designed to be a secluded resort and is not in a city locale close to shops, although there is a mall less than a 10 minute drive from the resort.

Warm regards
Fahad Hayat
Operations Manager
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Dunedin
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 1, 2013

Recently had 3 nights here while visiting family in various areas of Christchurch , everything was perfect here, we had a really quiet and relaxing stay which is very important to us, we want to get away from hustle and bustle of a noisy city. Just to look out over the lake and watch the bird life was so soothing and peaceful. Our apartment room was immaculately clean and very warm it was great on our arrival to find heating on and side lamps turned on for a cosy first impression We didn't eat at restaurant but our arrival and departure were handled in a very professional manner at reception. We certainly would like to return sometime soon.

Stayed June 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fahad H, Manager at Peppers Clearwater Resort, responded to this review, July 15, 2013
Kia ora,

Thank you for your positive feedback. We are truly lucky to have such a serene environment around our rooms and I am glad you enjoyed your time here.

I hope to welcome you back in the near future and hope you will have the opportunity to dine with us then and experience our beautiful local cuisine.

Warm regards
Fahad Hayat
Operations Manager
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Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 29, 2013 via mobile

This was really great resort which i have stayed in. everything is good in this resort. its just the city which is very depressing nothing in d city. moreover this resort is far from city. must stay in this beautiful resort. we will come back soon

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fahad H, Manager at Peppers Clearwater Resort, responded to this review, July 15, 2013
Kia ora Nitesh,

Thank you for providing us feedback. I am glad that you enjoyed your stay with us. Christchurch has gone through some tough times with the earthquakes but is a resilient city and has bounced back well.

I look forward to welcoming you back in the near future to enjoy it further.

Warm regards
Fahad Hayat
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
1 review
5 of 5 stars Reviewed June 29, 2013

My husband and I stayed here a few weeks ago and found it to be the best in Christchurch given the beautiful grounds, rooms, lake and golf course. We secured a very reasonable room upgrade and loved the view from our very spacious and modern room with a large deck. It would be fabulous in Summer!

Looked forward to getting back to the restaurant / bar in the afternoon for a red wine by the cosy gas fire. We travel to Chch every year and will be returning here.

Room Tip: Lakeview is a must!
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Stayed May 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fahad H, Manager at Peppers Clearwater Resort, responded to this review, July 15, 2013
Dear Danielle,

Thank you for your kind comments. I am pleased to hear you enjoyes your stay with us. The resort is certainly quite cosy in the winter time but is spectacular in the summer. We hope to welcome you back then.

Warm regards
Fahad Hayat
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peppers Clearwater Resort

Address: Clearwater Ave., Harewood, Christchurch 8005, New Zealand (Formerly Outrigger Clearwater Resort)
Phone Number:
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Business Hotel in Christchurch
#19 Family Hotel in Christchurch
#46 Luxury Hotel in Christchurch
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Peppers Clearwater Resort 4.5*
Number of rooms: 74
Official Description (provided by the hotel):
Only 7 minutes from Christchurch airport, Peppers Clearwater Resort is the perfect place to gaze out over the surrounding lakes and the mountains standing tall in the background. Accommodation includes hotel rooms, suites and apartments with all the amenities expected of Peppers, while on-site activities include tennis, fly fishing, a game of golf on the championship PGA course, and walking/jogging tracks. Enjoy uncomplicated and flavoursome food prepared with passion by the award winning team at The Lake Restaurant, overlooking the lake and fairway. Dinner bookings until 9pm daily. All rooms have wireless internet access. ... more   less 
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Also Known As:
Peppers Clearwater Hotel Christchurch

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