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“Must stay” 4 of 5 stars
Review of Peppers Clearwater Resort

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Peppers Clearwater Resort
4.5 of 5 Resort   |   Clearwater Ave., Harewood, Christchurch 8005, New Zealand (Formerly Outrigger Clearwater Resort)   |  
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Ranked #52 of 137 Hotels in Christchurch
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“Must stay”
4 of 5 stars Reviewed June 29, 2013 via mobile

This was really great resort which i have stayed in. everything is good in this resort. its just the city which is very depressing nothing in d city. moreover this resort is far from city. must stay in this beautiful resort. we will come back soon

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fahad H, Manager at Peppers Clearwater Resort, responded to this review, July 15, 2013
Kia ora Nitesh,

Thank you for providing us feedback. I am glad that you enjoyed your stay with us. Christchurch has gone through some tough times with the earthquakes but is a resilient city and has bounced back well.

I look forward to welcoming you back in the near future to enjoy it further.

Warm regards
Fahad Hayat
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
    68
    70
    41
    15
    9
See reviews for
23
99
7
46
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Melbourne
1 review
5 of 5 stars Reviewed June 29, 2013

My husband and I stayed here a few weeks ago and found it to be the best in Christchurch given the beautiful grounds, rooms, lake and golf course. We secured a very reasonable room upgrade and loved the view from our very spacious and modern room with a large deck. It would be fabulous in Summer!

Looked forward to getting back to the restaurant / bar in the afternoon for a red wine by the cosy gas fire. We travel to Chch every year and will be returning here.

Room Tip: Lakeview is a must!
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Stayed May 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fahad H, Manager at Peppers Clearwater Resort, responded to this review, July 15, 2013
Dear Danielle,

Thank you for your kind comments. I am pleased to hear you enjoyes your stay with us. The resort is certainly quite cosy in the winter time but is spectacular in the summer. We hope to welcome you back then.

Warm regards
Fahad Hayat
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 2, 2013

We were so disappointed with our room and the service that we did not end up staying.

The room was described as "Lakeside" with views over the driving range. Granted, there were glimpses of what could have been a driving range beyond the car park that dominated the outlook, but our expectations of a view over the lake were well off the mark. At best it would have been a depressing room to have spent any time in. There were also patch repairs in the carpet, and the room had intoxicating smells of cleaning materials. As indicated in other reviews, and confirmed by the resort, the rooms are overdue for renovations.

We were offered an alternative room, due to the smells, but we had been put off by the experience, and a lack of any Duty Manager available on a Sunday afternoon made sorting out our situation at the time very unsatisfactory. Our accommodation had been fully paid, and subsequent efforts to get a refund were unsuccessful.

Room Tip: Lakeside rooms face away from the lake and onto the car park.
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fahad H, Manager at Peppers Clearwater Resort, responded to this review, June 6, 2013
Kia ora,

Thank you for sharing your views. We have had several discussions via email and phone but the resolution was not to your satisfaction. The staff on duty tried to offer you an alternative room as well as a discounted upgrade for a Suite with a Lake view but you rejected both these reasonable solutions.

Our reservations team, as discussed with yourself, have reviewed the description of the rooms on Wotif and they are correct, they do not mention a lake view anywhere.

I am dissapointed you were not able to stay with us by taking one of the options offerred to you on the night.

Regards
Fahad Hayat
Operations Manager
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New Zealand
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 29, 2013

We were planning a function and requested information on costs etc., we received a very prompt, easily read and concise quote. We are not going to use Pepper for our function (found somewhere closer to the centre of Christchurch), but were very impressed with their response.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fahad H, Manager at Peppers Clearwater Resort, responded to this review, June 6, 2013
Kia ora Heather,

Thank you for your kind comments. I have passed this onto our Conference team who were very pleased to hear you appreciated their service.

I hope that we are able to accommodate you in the near future for an event here.

Warm regards
Fahad Hayat
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ranchi
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 17, 2013

Superb Property awsum view nice ambience mouth watering food. really clear waters all around best place to stay in christchurc. and best part is privacy superb experiece dam helpful staff. loved the property

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fahad H, Manager at Peppers Clearwater Resort, responded to this review, June 6, 2013
Kia ora Mohit,

Thank you placing such positive feedback for the resort. I am glad you enjoyed your stay and have shared your comments with the staff.

I hope you enjoyed the rest of your honeymoon in New Zealand.

Warm regards
Fahad Hayat
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Entrance, Australia
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 16, 2013

good hotel with good spacious rooms,reasonably priced,nicely appointed,comfortable bed,good mini bar.hard to fault this place if you want a nice quiet place to stay.rooms a little far from reception tho especially when its raining and one forgets to bring his umbrella

Room Tip: get a room close to reception and the restaurant
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fahad H, Manager at Peppers Clearwater Resort, responded to this review, June 6, 2013
Kia ora Mike,

Thank you for taking the time to give us feedback. I am glad to hear you enjoyed your stay with us. The location of the resort and the layout of the rooms does make for a peaceful stay and I am glad you were able to enjoy the quiet.

I look forward to welcoming you back in the near future.

Warm regards
Fahad Hayat
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 11, 2013

I stayed here for a business meeting. It was a long walk from the villa to the restaurant/meeting rooms & it can be awfully cold early in the morning in Christchurch. But if you are a golfer the course looked fantastic, & the villa was very clean & well equipped!

Room Tip: Ask for a villa near the restaurant!
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fahad H, Manager at Peppers Clearwater Resort, responded to this review, May 13, 2013
Kia ora John,

Thank you for taking the time to place feedback.

I am dissapointed that our complimentary pick up and drop off service in our resort vans was not offerred on this occasion. We have two vans for this express purpose. The resort is quite spread out which gives guests privacy as they have peace and quiet in their individual rooms but we recognise that the rooms can be a few minutes walk from Reception/Restaurant and vice versa, our staff are available 24hrs a day to to bring gusts to and from the main building.

I hope to welcome you back on a leisure trip in the near future and you can take advantage of our great golf course.

Warm regards
Fahad Hayat
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peppers Clearwater Resort

Address: Clearwater Ave., Harewood, Christchurch 8005, New Zealand (Formerly Outrigger Clearwater Resort)
Phone Number:
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Business Hotel in Christchurch
#21 Family Hotel in Christchurch
#40 Luxury Hotel in Christchurch
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Peppers Clearwater Resort 4.5*
Number of rooms: 74
Official Description (provided by the hotel):
Peppers Clearwater Resort Christchurch is a stunning waterfront resort set within beautiful grounds. The Hotel is located just a 15-minute drive from the beautiful city of Christchurch. The elegant accommodation is positioned around the clear shimmering lakes and water ways from which Peppers Clearwater Resort gets its name. The modern suites and villas offer guests privacy and comfort, with all the facilities you'd expect from premium resort accommodation. ... more   less 
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Also Known As:
Peppers Clearwater Hotel Christchurch

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